Clarks Shoes Reviews

Name: Clarks Shoes
Rating: 2.50

2.5 Rating 574 Reviews

36 %

of reviewers recommend Clarks Shoes

Company Reviews

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Metrics

2.5

Based on 574 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Clarks Shoes 1 star review on 21st July 2024

Steve

Clarks Shoes 1 star review on 27th July 2023

Dr. Anuradha Rao (HC)

Clarks Shoes 1 star review on 16th June 2023

Joy

Anonymous

Anonymous // 01/01/2019

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“Excellent and comfortable”

Helpful Report

Posted 5 years ago

“There is no page set up to print return labels. You can print return slip but your return label comes up as error or just no response. you going out of business for poor service?”

Helpful Report

Posted 5 years ago

“Worst customer service ever. Ordered through their store in MD. Upon receipt, the size was too small. Called to return and left phone number for call back and no callback in one week. Called MD store, no help unless I take it physically to the store. Called the number in their email response, wait time 45 minutes and after an hour wait, no response. Worst customer service ever. If you are not located within their store vicinity, it is useless buying from CLARK.”

Helpful Report

Posted 5 years ago

“Had a bit of a nightmare with delivery but the customer service team were amazing,spoke to 2 different members of the customer service team and they really went out of the way to help. Long story short they actually refunded the cost of the shoes which was £75.00 So they actually gave me a pair of shoes for free because of little bit of inconvenience. Very happy with that.”

Helpful Report

Posted 5 years ago

“Received the Arla Free in khaki. This is a 3 eyelet shoe and Clark’s puts a 45 inch lace in the shoe. You have a nice looking shoe with sloppy appearance. It has happened before when purchasing 3 eyelet boat shoes from Clark’s. They use the same length lace in every shoe. A 45 inch lace looks fine in athletic shoes but not in a 3 eyelet shoe. If you submit a complaint, a return message says they cannot respond. Disappointing ... returning the shoes”

Helpful Report

Posted 5 years ago

“Clark’s shoes said that they deliver in 8 day , but now they say will deliver in 30 days. It was a gift for my wife.”

Helpful Report

Posted 5 years ago

“THE WORST CUSTOMER SERVICE!!!! The shoes are okay but the customer service us the worst!!!! You try to contact them through email but they won’t respond except for an auto reply that says THEY CANNOT RESPOND, then you try to call them and they’ll put you on hold for almost an hour then you wait but ended up not being answered. You pay for and extra $$$ so you’ll get your order faster but you ended up wasting money coz they don’t deliver on the expected date of delivery and W/O ANY UPDATE to what happened to your order. Just the worst experience and DEFINITELY NOT RECOMMENDING TO ANYONE!!!”

Helpful Report

Posted 5 years ago

“Love the shoes but not your customer service. Have been trying to get in touch all day and I mean all day. And customer service will not answer.”

Helpful Report

Posted 5 years ago

“I was so excited when I placed an order (Order Number: 633384237) for the Sheer Violet Bronze, in order to wear them on my daughter's wedding. But so so disappointed when I realized that my shoes were so hard and nothing like the Clarks we knew!! I say "which we knew" as my daughter has also placed an order for the same pair of shoes, Sheer Violet Praline Leather, (Order Number: 632609238). Uncomfortable, hard, not at all soft. My both cou-de-pied are still on pain, 19 days so far. We're both disappointed and it's like throwing 200.00 euros into the trash.”

Helpful Report

Posted 5 years ago

“Have loved my Clark’s cloud steppers sandals. I have at least 10 pair. But I was walking and the strap pull through just snapped. I called customer service. They said sorry. That was it! Sandals 1 year old”

Helpful Report

Posted 5 years ago

“I LOVE Clarks shoes, I have wide feet, and they have saved me many times over the years. However … this season Clarks no longer seems to carry wide shoes, or for that matter shoes side 8 1/2 wide. Its been very frustrating to get emails every day advertising great shoes, and to have them over-populate my web sites, BUT THEY DON'T CARRY MY SIZE IN ANYTHING ANYMORE! wAHHH! How do I get their advertising off my web sites since i am so very very frustrated looking at great shoes they don't carry for every day Americans.”

Helpful Report

Posted 5 years ago

“Their sizing has become way off. I've struggled for years to get a wide fit, flat ankle boot. Have tried size after size to get a fit, always having to order as the shops only hold a very small selection of sizes. I am a 5.5 and staff have advised sizing up to a 6.5 to get the correct width. It's ridiculous. Why don't they just make footwear wide anough for a slightly wide foot?? I end up with a good inch or more at the end of the shoes and still not wide enough.”

Helpful Report

Posted 5 years ago

“I have to agree with the negative reviews concerning the more recent sizing of Clark shoes, specifically the women's sandals. Tried on just about every style of sandal at the Johnson Creek, WI, store in the regular, medium, width size that I have always purchased from Clark in the past and all were way too narrow... none fit me, not even the wider shoe which gaps. I am very disappointed because I thought I could always depend on Clark's for a perfect fit and wonderful comfort. Don't know where to look next! Hope all these negative reviews get the attention of Clark!!!!”

Helpful Report

Posted 5 years ago

“Was in store568. Brian so helpful and really knew his stock. I wen’t to three other shoe stores nobody unzipped my boots and removed all paper inside! Only Brian did! Great salesman. Someone was smart hiring this young man. Satisfied customer : Rachel Birzin”

Helpful Report

Posted 5 years ago

“The friggin soles broke off in chunks!!”

Helpful Report

Posted 5 years ago

“Never buy Clark's Products, I had ordered two pair of shoes from their site on 27/09/2019, they had sent me one wrong pair firstly, after paying only it came to my notice it's a different model, immeditely initiated returning on the delivery date itself, it was on 03///10/2019, Also I was very particular about the model & brand, without any hesitation after such a very bad dissatisfaction, I again ordered same model, After placing fresh order, I was also following about returning, unfortunately after contacting many times to their Customer Care service both call & mail, still they haven't taken the wrong product back, Now most the exciting ironic part is that, today on 09/10/2019 I got my shoes, model is same as I ordered but it's damaged one, How we believe this kind of branded companies, Such a worst experience & worst company.”

Helpful Report

Posted 5 years ago

“Terrible customer service, still waiting for a £276 refund after 3 weeks despite providing proof of postage Clark's refusing to refund and refusing to contact me”

Helpful Report

Posted 5 years ago

“I called to ask a question and I was on hold several minutes more than one call and they never responded to my email except for an auto reply. They do not respond to their customers. Terrible customer service.”

Helpful Report

Posted 5 years ago

“I paid for next day delivery and the shoes did not turn up for another 2 days 60 hours after the should have, so waisted £5-59 for 24 hour delivery. Oh well got plenty of money to waste”

Helpful Report

Posted 5 years ago

“I have been the customer of Clarks for more than 8 years and I really love the brand. However, I think they should be careful with their presence at Kobbler outlet in Chennai and should reconsider. I just bought couple of pairs, formal and casual, day before yesterday but th challenge rather shocking this was store manager promoting other brand by saying Clarks is not that great for it's price. I hope the brand takes care of this.”

Helpful Report

Posted 5 years ago

Clarks Shoes is rated 2.5 based on 574 reviews