Clarks Shoes Reviews

Name: Clarks Shoes
Rating: 2.50

2.5 Rating 574 Reviews

36 %

of reviewers recommend Clarks Shoes

Company Reviews

Questions

Metrics

2.5

Based on 574 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Clarks Shoes 1 star review on 21st July 2024

Steve

Clarks Shoes 1 star review on 27th July 2023

Dr. Anuradha Rao (HC)

Clarks Shoes 1 star review on 16th June 2023

Joy

Anonymous

Anonymous // 01/01/2019

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“good variety of shoes and reasonable customer service”

Helpful Report

Posted 7 years ago

“Easy to order online. They have kept me updated by email on delivery, just waiting arrival to collect in store.”

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Posted 7 years ago

“Unfortunately we had a very inexperienced member of staff who in our opinion did not have sufficient customer service and communication skills. We took our 3 year old son, and although the measurement of his feet was done well, the rest was appalling. None of the styles on the shelves were in stock in his size, yet other styles came out of the stock room, the assistant brought out fully lace up shoes which is not appropriate for a 3 year old when I'd chosen velcro shoes initially, and the stock check said styles we chose were in stock and yet the staff couldn't find them on the floor. The staff member then forgot to write down the style of shoes I needed to look for in other stores and didn't offer to order them online for me. I had to ask another member of staff to help me so I knew the name of the shoe I was trying to find. All round, it has distinctively put us off shopping there again for children's shoes which is such a shame.”

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Posted 7 years ago

“Great selection available in the sale, fast delivery and gorgeous shoes. Thank you.”

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Posted 7 years ago

“Good choice. Great range of sizes. Fast delivery and good returns policy.”

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Posted 7 years ago

“Great color, fit, and comfort and on 50 percent off”

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Posted 7 years ago

“My purchase of shoes were excellent and I was offered wide fitting due to a foot problem”

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Posted 7 years ago

“half price shoes and refund and re-order no trouble. kept informed about order perfectly”

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Posted 7 years ago

“Easy to order prompt delivery unfortunately had to return due to shoes not fitting but quick return of money excellent service”

Helpful Report

Posted 7 years ago

“Easy to order prompt delivery unfortunately had to return due to shoes not fitting but quick return of money excellent service”

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Posted 7 years ago

“Easy website, quick ordering & free delivery or collection. Great footwear, prices are good when there's an offer on!”

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Posted 7 years ago

“Very quick delivery but the website wasn't clear and I couldn't work out if the payment had gone through then it said payment pending, bit scary on PayPal!”

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Posted 7 years ago

“They were very thorough and tried lots of pairs of shoes on my son to make sure he got the right size.”

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Posted 7 years ago

“My son is Autistic and shopping in malls is very difficult, the Staff at the shops seem to be aware of the complex nature of shopping with children (or Adults) with Autism and offered for me to visit the shop out of hours to make the experience easier, the range of footwear for Children is very good (but could improve a little in style for adults). I purchased 2 pairs of shoes and will be but for school shoes shortly.”

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Posted 7 years ago

“Very good delivery was sent where it was convenient.”

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Posted 7 years ago

“Delivered on time as advised. The shoes have lived up to my expectations and fit so well lik all my other Clarks shoes.”

Helpful Report

Posted 7 years ago

Clarks Shoes is rated 2.5 based on 574 reviews