Clarks Shoes Reviews

Name: Clarks Shoes
Rating: 2.50

2.5 Rating 571 Reviews

36 %

of reviewers recommend Clarks Shoes

Company Reviews

Questions

Metrics

2.5

Based on 571 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Clarks Shoes made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Clarks Shoes 1 star review on 21st July 2024

Steve

Clarks Shoes 1 star review on 27th July 2023

Dr. Anuradha Rao (HC)

Clarks Shoes 1 star review on 16th June 2023

Joy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great sale”

Helpful Report

Posted 7 years ago

“Great sale”

Helpful Report

Posted 7 years ago

“Happy with shoes good quality and price”

Helpful Report

Posted 7 years ago

“Excellent shoes and consistently fit me well. Can be a bit pricey but sale reductions are terrific.”

Helpful Report

Posted 7 years ago

“From the time the order is placed until delivery either at home or the shop of your choice you are kept informed at every step. Orders are always delivered within the timescale advised more often than not they arrive earlier.”

Helpful Report

Posted 7 years ago

“Good shoes”

Helpful Report

Posted 7 years ago

“I bought a gorgeous pair of sale shoes. The service was great. The customer advisor gave me lots of compliments and made my day.”

Helpful Report

Posted 7 years ago

“Had a sale on but didn't have my size so they ordered the item and I received it within days”

Helpful Report

Posted 7 years ago

“50% OFF AT SALE IN LOCAL SHOP. WAS ABLE TO TRY ON AND FEEL PRIOR TO PURCHASE. STAFF VERY HELPFUL TO 80+ OLDIE.”

Helpful Report

Posted 7 years ago

“Easy to navigate website, ordering process smooth. Regular updates on status of order and 1 hour timeslot for delivery sent on day of delivery. Very happy with the service.”

Helpful Report

Posted 7 years ago

“I bought a shoe on sale from 60£ to 17£, the shoes is very nice and comfortable. the staffs were helpful and very accommodating”

Helpful Report

Posted 7 years ago

“Delivered quickly and left in space I had requested. Free delivery. Text updates as to when dispatched and delivered. I was on holiday so this was great!”

Helpful Report

Posted 7 years ago

“SIn store did not have size of shoe I needed, but assistant checked on-line without being asked. Also very good quick service in store.”

Helpful Report

Posted 7 years ago

“Please with with the customer service and had to contact them really helpful to complete my order.”

Helpful Report

Posted 7 years ago

“Quick delivery of lovely, good quality shoes. No quibble returns.”

Helpful Report

Posted 7 years ago

“good variety of shoes and reasonable customer service”

Helpful Report

Posted 7 years ago

“Easy to order online. They have kept me updated by email on delivery, just waiting arrival to collect in store.”

Helpful Report

Posted 7 years ago

“Unfortunately we had a very inexperienced member of staff who in our opinion did not have sufficient customer service and communication skills. We took our 3 year old son, and although the measurement of his feet was done well, the rest was appalling. None of the styles on the shelves were in stock in his size, yet other styles came out of the stock room, the assistant brought out fully lace up shoes which is not appropriate for a 3 year old when I'd chosen velcro shoes initially, and the stock check said styles we chose were in stock and yet the staff couldn't find them on the floor. The staff member then forgot to write down the style of shoes I needed to look for in other stores and didn't offer to order them online for me. I had to ask another member of staff to help me so I knew the name of the shoe I was trying to find. All round, it has distinctively put us off shopping there again for children's shoes which is such a shame.”

Helpful Report

Posted 7 years ago

“Great selection available in the sale, fast delivery and gorgeous shoes. Thank you.”

Helpful Report

Posted 7 years ago

“Good choice. Great range of sizes. Fast delivery and good returns policy.”

Helpful Report

Posted 7 years ago

Clarks Shoes is rated 2.5 based on 571 reviews