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Clarks Shoes Reviews

2.5 Rating 571 Reviews
D
Happiness Grade
D

Delivery - Average

50.00%
Industry Average
5C00037697 Wow they admit I never recieved the item I ordered . Promised to follow up with their method of delivery. Ghost me when I ask what is happening or when can I Expect delivery or my money back Warning to all never order anything from this company they just take your money and run
posted 9 months ago - Sonja Dahl
When I check the tracking of the return it says that Clark’s refused delivery.
posted 1 year ago - Jenn
About five days ago I received a message from DHL delivery, that a parcel from Clarks is on its way to my adress.
posted 1 year ago - Anonymous
Problemas with shipping. 10 days after purchasing a pair of shoes and having paid for express delivery I have neither info nor the shoes. Very poor client service too. Currently unasble to slove the problem.
posted 2 years ago - Anonymous
Do not trust this company - criminal! Deducts cost of order on 20th july!!! Until today no delivery! Status goes between “in Bearbeitung” zu “ausgeführt”. At the moment again in Bearbeitung. No answers on mails on support.clerks.eu. Terrible experience. Today 17.8.22 no shoes, no answer!
posted 2 years ago - Bruno
Yes I ordered three pairs shoes and 30 dollars for speedy delivery and took a month, and yes quite the run around. They barely fit at that!!!!!! Wish I would if checked the reviews before I bought them. Anything I order from anyone now I will read reviews first most definitely.
posted 2 years ago - Anonymous
Clarks Shoes I'm discusted with your delivery, Sales sticker stuck on top of the faded shop, fantastic? How nasty is that you treat people so badly after you have taken the people's money. Never again, I don't recommend.
posted 2 years ago - Anonymous
What a waste of time & cost to Clark’s for delivery etc, Shame as I think they would have been comfortable boots, but I am not prepared to request again.
posted 2 years ago - Anonymous
Shoes ordered and premium paid for expedited FedEx delivery. Not only weren’t the shoes delivered on time, they weren’t delivered at all. Insult to injury, customer service is very difficult to get in touch with and are refusing a refund until we “wait around to see if they shoes eventually show up.” I’m sorry but even in the 1980’s this would have been considered unacceptable level of customer service.
posted 2 years ago - Anonymous
Clarks absolutely awful customer services. Ordered and paid for boots. Promised delivery over a week ago. No-one answers the phone, emails don't get answered, chat function doesn't solve the issue. Extremely frustrating. These are a Xmas gift and I have no idea if they will arrive. BUT Clarks took the money for them! Appalling service :-(
posted 2 years ago - Loretta