Clarks Shoes Reviews

“ He told my mom by phone that she would have to go to Merry Hill as she paid in cash for a refund (this has caused her a lot of worry as she is in her 80s). ”

“ I was told to call if I didn't receive my refund in 10 days. ”

“ 2) Furthermore, I was shocked to be told by the seller that a refund was not possible due the fact that they are not Original Clarks and they have nothing to do with Original Clarks in London (literal citation), despite the fact that I can see the address of the them listed on the website (https://www. ”

“ Was told they would escalate matter and they will be in contact about refund as goods not delivered to their store. ”

“ There was no option to exchange them so I had to return and was expecting my refund to be loaded onto the gift card I used to pay for them. ”

“ They said to issue a refund, send it back, and then place another order. ”

“ I returned shoes and never received my refund. Now I'm out $72. I'll be filing a dispute with my credit card company and the BBB but this is all on my time. I'd be careful ordering from them because if your shoes don't fit you may never see a refund ”

“ Once the item arrived, I cannot bring it to any outlet to do the exchange, instead, I need to fit their time to arrange for collection, ( they can only collect 9-5 workday, which is unreasonable for people staying alone), and u need to wait 30 days for them to verify the status, and another 30’days for refund. ”

“ Waiting on refund for over 3 weeks. Nobody answers the phone… follow every prompt just to get a live person to no avail. No customer service email I can find either. ”

“ Shockingly poor customer services. I ordered shoes online, not received, can't get a refund. Impossible to phone anyone and email contact gone quiet. I would never order online again. ”