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Clarks Shoes Reviews

2.5 Rating 571 Reviews
B-
Happiness Grade
B-

Customer Service - Good

71.19%
Industry Average
I bought a pair of shoes at the Plymouth store, Sammy the assistant was very helpful. She took the time to explain the best way to protect the brogues from cracking by using conditioning balm. Excellent customer service.
posted 1 month ago - Anonymous
We took my grandaughters to Clarks of Rayleigh and were served by Debbie. Fantastic service. She was very friendly and informative. Would highly recommend.
posted 3 months ago - Anonymous
Excellent service today at hexham .toddler had shoes 4 weeks velcro stopped sticking returned shoes staff changed shoes after checking size hadn't changed with no problem at all very happy
posted 6 months ago - Rosie
I am very grateful for their excellent service, and have no hesitation in recommending them to other customers.
posted 10 months ago - Jill Patricia Kelk
We went to Clark’s Church Street store in Liverpool for my little girls school shoes on Wednesday 30th August. Mela was so helpful and gave great customer service and care. Nothing was too much trouble for her. Thanks very much Mela.
posted 1 year ago - Helen
Great service from Chanel at Newark Clarks today, 18.04.23. The advice Chanel gave for my 14month old granddaughter was checked out with the manager who supported the advice given. I would highly recommend Chanel’s customer service to anyone.
posted 1 year ago - R. Green
Great service this week from Gillian in the Oldham branch, so helpful looking through the ranges available online as well as in store for me.
posted 1 year ago - Laura Windsor-Welsh
Clarks Shoes the Moor Sheffield excellent customer service. Two of the members of staff went the extra mile in sourcing the boots I wanted. Very grateful amazing young team!
posted 1 year ago - Lynn Rodgers
We were served by Jack at the Telford Store (He is usually at the bham store and it is a manager). He was incredible with our daughter who won't even let people touch her feet. Fantastic subject knowledge. We left with 2 pairs of shoes for her and a pair for me. Top level customer service. Will definitely return.
posted 1 year ago - Kelly
I would like to mention Sarah from Carmarthen store. I was most impressed with the service and advice she gave me when I took my Grandaughter in for her 1st pair of shoes yesterday.
posted 2 years ago - Jenny John