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Clarks Shoes Reviews

2.5 Rating 585 Reviews
35 %
of reviewers recommend Clarks Shoes
2.5
Based on 585 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 41%
Accurate And Undamaged Orders
Greater than 85%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 25th February 2025
Pete
42
Anonymous
Anonymous  // 01/01/2019
This is truly the worst company I have ever dealt with. I returned two pairs of shoes from an online purchase on 04 November 2022 and it is now 28 December and I still have not been credited for the return. I have called twice and spent probably an hour total on hold and still have not spoken with anyone one.
Helpful Report
Posted 2 years ago
I called the customer service number and waited for more than an hour, still no one answered, and my refund never came back, and I couldn't contact anyone to solve the problem at all.
Helpful Report
Posted 2 years ago
I ordered 2 pairs of shoes, they sent me a pair I didn't order. I returned it and got a partial refund stating that they only received one pair. I called customer service twice and hold for more than an hour before I hang up. No more clarks for me.
Helpful Report
Posted 2 years ago
I ordered a pair of boots and after wearing them once they are all scuffed up. I have been trying to call their customer service line for a week and no one picks up. They attached a return label with the order but since I've already worn them once I'm afraid they won't reimburse me if I return them through the mail. It's become clear that they aren't interested in hearing anything their customers have to say. I will never buy another pair of Clark shoes. How can you put a number on your company website and NOT answer it.
Helpful Report
Posted 2 years ago
Bought a pair of waterproof boots and they totally failed !!! Clark customer service said they would NOT replace boots ( 6 months old ) and would only give me a $30 coupon. Clarks has gone downhill over the years. My wife and I will NEVER support this company again.
Helpful Report
Posted 2 years ago
My shoes were on recall. Have been trying to get customer service to help since my local store went out of business. All I get is the run around saying they received my email. Great shoes but I won't buy anymore from them.
Helpful Report
Posted 2 years ago
Returned item Nov-08. Reminded Clarks about open refund on Nov-30. Was asked for and provided proof of return on Dec-01. Today (Dec-16): Received nothing but excuses - no refund yet.
Helpful Report
Posted 2 years ago
Placed order for shoes 5th December for collection on or before 9th December it’s now 14th can’t get answered on phone no one responds to emails, call it customer service, should call it the great unanswered never again
Helpful Report
Posted 2 years ago
If I could give zero stars I would. I purchased a pair of boots, however, due to poor fit and quality, I returned them. They were received at the warehouse on November 21st and their website states a refund will be issued in 7-10 business days. It's now been well beyond that. I've emailed multiple times and attempted to call customer service, however, I've either been hung up on or have been on hold for 20+ minutes without having spoken to anyone. Absolutely horrific customer experience.
Helpful Report
Posted 2 years ago
My Order was overdue for 2 weeks and still have no clue where are they. No one answered the phone or replied to emails. I have no shoes delivered, can not get a refund now, and I have to go to the shop to buy my kids' other shoes for Christmas. As a loyal customer, I am very disappointed with this online purchase.
Helpful Report
Posted 2 years ago
This company has gone to the toilet. No customer service. No way to contact them. Sit on voice mail hold forever, no one picks up. No email address. No physical address. I returned shoes. Tracking the package, it took 10 days to go 45 miles, then the package disappears. No response from Clarks. No refund. I got ripped off. This used to be a good company. Never again will I buy from this company.
Helpful Report
Posted 2 years ago
I received a pair of Clark’s shoes as a gift. On the first wearing the shoes fell apart. I took pics and contacted Clark’s for a replacement. They said without a receipt there was nothing they could do. I have been a customer for probably 45 yrs., but will NEVER buy Clark shoes again. Very disappointing customer service or lack thereof.
Clarks Shoes 1 star review on 4th December 2022 Clarks Shoes 1 star review on 4th December 2022
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Posted 2 years ago
Came on time I wear to work everyday .comfortable shoes.
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Posted 2 years ago
I ordered a pair of shoes online. They sent me scratched display ones that cannot be returned. They then sent me a link to review the item. When I said what happened, they cancelled my review because it would 'affect sales'. So in other words, they don't want people to not be ripped off by ordering shoes with wear & tear at full price. So I'll be posting this review at any other platform I can find. Dodgy and classless company.
Helpful Report
Posted 2 years ago
I have been buying Clarks shoes for many years, great look and style., BUT they are not as long lasting as the used to be, the problem with them is the heal which has air pockets and because of thin area that covers the air pockets the hole appears with short use. NOT A GOOD BUY, SHAME. P.J.N.
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Posted 2 years ago
Clark shoes have until this week been my "shoes to go for". However this week, I wore a pair of gents shoes during particularly heavy rain in Edinburgh. After about 10 minutes exposure to wet weather, the soles parted company with the upper shoe on each foot leaving me with effectively no shoes and freezing wet feet. Admittedly, these were not new shoes but I do look after my footwear. I do not have proof of purchase. On the basis of the reliability of these shoes, it is highly unlikely I will ever purchase, or recommend, Clark shoes in the future.
Helpful Report
Posted 2 years ago
I am unable to return shoes. I cannot access account. Impossible to reset password. The reset link does not ho to my inbox. Even their IT cannot sort. I have apair of £60 shoes I do not want. Terrible service
Helpful Report
Posted 2 years ago
I made a purchase of some shoes on the clarks website with the following order number -CL-EU-00505709 . I had to return them on 29/09 and until today, 20/10 I still haven't received the refund. I contacted customer support several times and they tell me that the case is complex and they are dealing with it. I don't understand how returning an item can be so complex that it takes 1 month to refund the customer.
Helpful Report
Posted 2 years ago
The shoes won’t stop rubbing spots on my heel. I went to super shoes looking for a pair of shoes that wouldn’t hurt my feet due to all the walking I do at work. The lady told me the Clark’s was the best to pick from, so I paid $70.00 for the Cora pair. The do not make my feet hurt for say but they will not stop rubbing open spots on my heels that bleed. I have tried many different socks to prevent this but unfortunately I am not able to wear them anymore due to my heels bleeding. I haven’t had them but 2 months.
Clarks Shoes 1 star review on 11th October 2022
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Posted 2 years ago
I would like to mention Sarah from Carmarthen store. I was most impressed with the service and advice she gave me when I took my Grandaughter in for her 1st pair of shoes yesterday.
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Posted 2 years ago
Clarks Shoes is rated 2.5 based on 585 reviews