Clarks Shoes Reviews

Name: Clarks Shoes
Rating: 2.50

2.5 Rating 571 Reviews

36 %

of reviewers recommend Clarks Shoes

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Metrics

2.5

Based on 571 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Clarks Shoes 1 star review on 21st July 2024

Steve

Clarks Shoes 1 star review on 27th July 2023

Dr. Anuradha Rao (HC)

Clarks Shoes 1 star review on 16th June 2023

Joy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been buying Clarks shoes for many years, great look and style., BUT they are not as long lasting as the used to be, the problem with them is the heal which has air pockets and because of thin area that covers the air pockets the hole appears with short use. NOT A GOOD BUY, SHAME. P.J.N.”

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Posted 2 years ago

“Clark shoes have until this week been my "shoes to go for". However this week, I wore a pair of gents shoes during particularly heavy rain in Edinburgh. After about 10 minutes exposure to wet weather, the soles parted company with the upper shoe on each foot leaving me with effectively no shoes and freezing wet feet. Admittedly, these were not new shoes but I do look after my footwear. I do not have proof of purchase. On the basis of the reliability of these shoes, it is highly unlikely I will ever purchase, or recommend, Clark shoes in the future.”

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Posted 2 years ago

“I am unable to return shoes. I cannot access account. Impossible to reset password. The reset link does not ho to my inbox. Even their IT cannot sort. I have apair of £60 shoes I do not want. Terrible service”

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Posted 2 years ago

“I made a purchase of some shoes on the clarks website with the following order number -CL-EU-00505709 . I had to return them on 29/09 and until today, 20/10 I still haven't received the refund. I contacted customer support several times and they tell me that the case is complex and they are dealing with it. I don't understand how returning an item can be so complex that it takes 1 month to refund the customer.”

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Posted 2 years ago

“The shoes won’t stop rubbing spots on my heel. I went to super shoes looking for a pair of shoes that wouldn’t hurt my feet due to all the walking I do at work. The lady told me the Clark’s was the best to pick from, so I paid $70.00 for the Cora pair. The do not make my feet hurt for say but they will not stop rubbing open spots on my heels that bleed. I have tried many different socks to prevent this but unfortunately I am not able to wear them anymore due to my heels bleeding. I haven’t had them but 2 months.”

Clarks Shoes 1 star review on 11th October 2022

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Posted 2 years ago

“I would like to mention Sarah from Carmarthen store. I was most impressed with the service and advice she gave me when I took my Grandaughter in for her 1st pair of shoes yesterday.”

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Posted 2 years ago

“I ordered 2 pair of shoes and returned 1. Now after 2 months I still didn't get a refund or any reaction on my emails (only computer answers) . Very terrible custumer service! There is no phonenumber and not possible to speak or mail with a human person. I will never order here again.”

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Posted 2 years ago

“Still waiting for my refund over 2 months later. Lousy customer service. I will never purchase clarks shoes again and will be sure to "advertise" on all social networking forums.”

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Posted 2 years ago

“I've had 2 pair Clark's shoes fall apart while wearing, walking in them. The heel part of the shoe just disintegrated. This jusy happened yesterday at a class reunion. In addition, I had a pair of sandals fall apart while wearing them. I'm having bad experiences with Clark's shoes.”

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Posted 2 years ago

“Bought a pair of ATLTrekPathGTX shoes today in the Clark’s Shop in Forestside Belfast.Great customer service from Oisin who went out of his way to make sure I was happy with the pair I bought.”

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Posted 2 years ago

“Following a postal delay of £300.00 worth of school shoes for my children to try at home, Claire ( Assistant no 11) at the Falmouth Store went above and beyond to take ownership of then issue of missing items, calling other stores to clarify the whereabouts of the shoes and providing the refund I was requesting . Seldom do you come across such amazing customer service on the modern day of online orders and accounts. Claire has the most amazing interpersonal skills as does all the staff on the Falmouth Branch. These people should be recognized for their professionalism and great customer service. Thank you Claire and the staff in store for your help. Jeanette Last”

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Posted 2 years ago

“Just received a pair of “Clark’s” sandals in the mail. They didn’t come in a box - they were simply wrapped in plastic and taped. These are not genuine Clark’s. There is no logo, not even a size! Zero markings of any kind to indicate (or IMPLICATE) a company. They’re VERY cheap quality, nothing like actual Clark’s. (On the outer package, the “value” is listed as “5.00 USD”. Total rip off.”

Clarks Shoes 1 star review on 12th September 2022

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Posted 2 years ago

“As a former customer service champion and employee of Clarks for nearly 10 years, I was disgusted with the lack of customer service in both the Northfield and Next franchise store in Selly Oak. Neither me or my partner were greeted by a member of staff, the shop was empty and the three employees (including the manager) stood around the sales desk talking and looking at their phones. Both shops were disorganised and messy on arrival which could have give something for the staff to do. The hipster clothing worn by all was not fitting of the brand and if the shops had have been busy it would have made identifying who actually worked there difficult. I'm genuinely disappointed with the slipping standards of customer service that clarks now feel is acceptable”

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Posted 2 years ago

“I ordered a pair of the "Soft Footbed Orthopedic Arch-Support Women's Flower Hollow Out Sandals". They were too loose and the sole was very hard. I have received 3 email replies (I requested a refund) from Clarksonline (AKA creativecraft@handicraftservice.com). They've requested many photos, the order # (which I've sent every time), and other stall tactics. Their latest email said IF I have a full refund, I'll need to pay the return shipping, about 30 US dollars or more. They'll help me apply for a maximum refund of 20%. They also wrote, "You continue to use the goods and help you solve the problem as soon as possible. Can you see that?" Very rude, terrible customer service! I will never order from them again. I realize I'm out the $36.97. I hope I save others from having the same frustration and disappointment! Don't order from them!”

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Posted 2 years ago

“Ordered some shoes for my son in store. They didn't have them in so they were to be sent to my house within 5 days. a week later and they still haven't turned up. Can't get through to the store, can't get through to customer services. Utter joke of a system. Won't be ordering from them ever again.”

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Posted 2 years ago

“Eigenlijk 0 sterren. Onbetrouwbaar bedrijf dat niet terugbetaalt als schoenen teruggestuurd worden. Oplichters!!!!”

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Posted 2 years ago

“Our SEN son finds school shoe shopping very stressful. Clarks Stevenage really understand his needs and booked us a quiet appointment this summer, they opened half an hour early just for him so he could try on as many school shoes as he needed, no music, no other customers, dimmed lights. Cindy was amazing with him. I can’t express how much this made the most stressful day of the year better. This is real customer service, a genuine understanding of how to meet your customers needs and guarantee our loyalty. We heartily recommend the Stevenage Clark’s store and the manager for organising it.”

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Posted 2 years ago

“GEEN ster waardig. Geven geen geld terug bij retourzending. Wacht nu al 7 weken. Krijg alleen maar standaardmails terug. Zijn telefonisch niet te bereiken.”

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Posted 2 years ago

“Ruim een maand geleden schoenen besteld. Kwamen niet. Geen bericht. Na 9 dagen gemaild. Er waren problemen. Omdat er sprake is van een consumentenkoop waarover wij totaal niet tevreden waren, hebben wij de aankoop gecanceld. Via de mail antwoord ontvangen, dat er met spoed restitutie zou plaatsvinden. Hierna nog een keer gemaild toen het geld uitbleef. Wederom mailde clarks terug dat het alsnog met spoed overgemaakt zou gaan worden. Vorige week de laatste optie tot restitutie gegeven ( 3e maal) en aangegeven dat we anders stappen gingen ondernemen via de rechtsbijstand. Geen reactie meer en wederom geen geld. Er is geen product geleverd en geld wordt niet geretourneerd. Dit is onbeschoft en als we ons geld niet deze week terughebben, zullen we aangifte doen van oplichting danwel diefstal. Andere reviews lezend begint het erop te lijken, dat er sprake is van een patroon ( mogelijk frauduleuse verkoop praktijken) en is het belangrijk dat de toezichthouders van internetverkopen hier actie op gaan ondernemen. Zeer spijtig dat een eens zo gerenomeerd merk zich dermate smakeloos opstelt. Let wel: de franchisehouders ( o.a. bij ons in Den Haag) hebben hier niets mee te maken. Bij hen een goed paar gehaald in de winkel. Het is clarks online die nu de boel belazert. Advies aan lezers: absoluut niet bij kopen! Advies aan Clarks online: los dit op! R.Hampel (Den Haag)”

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Posted 2 years ago

“I purchased a pair of clarks black dress shoes, worned a few times and its already falling apart. The side of each shoe is ripping open. Can't believe this is something that cost over 100, when I could have went to walmart and get one for under 30. Will not buy any Clarks shoes from now on.”

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Posted 2 years ago

Clarks Shoes is rated 2.5 based on 571 reviews