Clarks Shoes Reviews

Name: Clarks Shoes
Rating: 2.50

2.5 Rating 574 Reviews

36 %

of reviewers recommend Clarks Shoes

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Metrics

2.5

Based on 574 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Clarks Shoes 1 star review on 21st July 2024

Steve

Clarks Shoes 1 star review on 27th July 2023

Dr. Anuradha Rao (HC)

Clarks Shoes 1 star review on 16th June 2023

Joy

Anonymous

Anonymous // 01/01/2019

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“Eigenlijk 0 sterren. Onbetrouwbaar bedrijf dat niet terugbetaalt als schoenen teruggestuurd worden. Oplichters!!!!”

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Posted 2 years ago

“Our SEN son finds school shoe shopping very stressful. Clarks Stevenage really understand his needs and booked us a quiet appointment this summer, they opened half an hour early just for him so he could try on as many school shoes as he needed, no music, no other customers, dimmed lights. Cindy was amazing with him. I can’t express how much this made the most stressful day of the year better. This is real customer service, a genuine understanding of how to meet your customers needs and guarantee our loyalty. We heartily recommend the Stevenage Clark’s store and the manager for organising it.”

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Posted 2 years ago

“GEEN ster waardig. Geven geen geld terug bij retourzending. Wacht nu al 7 weken. Krijg alleen maar standaardmails terug. Zijn telefonisch niet te bereiken.”

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Posted 2 years ago

“Ruim een maand geleden schoenen besteld. Kwamen niet. Geen bericht. Na 9 dagen gemaild. Er waren problemen. Omdat er sprake is van een consumentenkoop waarover wij totaal niet tevreden waren, hebben wij de aankoop gecanceld. Via de mail antwoord ontvangen, dat er met spoed restitutie zou plaatsvinden. Hierna nog een keer gemaild toen het geld uitbleef. Wederom mailde clarks terug dat het alsnog met spoed overgemaakt zou gaan worden. Vorige week de laatste optie tot restitutie gegeven ( 3e maal) en aangegeven dat we anders stappen gingen ondernemen via de rechtsbijstand. Geen reactie meer en wederom geen geld. Er is geen product geleverd en geld wordt niet geretourneerd. Dit is onbeschoft en als we ons geld niet deze week terughebben, zullen we aangifte doen van oplichting danwel diefstal. Andere reviews lezend begint het erop te lijken, dat er sprake is van een patroon ( mogelijk frauduleuse verkoop praktijken) en is het belangrijk dat de toezichthouders van internetverkopen hier actie op gaan ondernemen. Zeer spijtig dat een eens zo gerenomeerd merk zich dermate smakeloos opstelt. Let wel: de franchisehouders ( o.a. bij ons in Den Haag) hebben hier niets mee te maken. Bij hen een goed paar gehaald in de winkel. Het is clarks online die nu de boel belazert. Advies aan lezers: absoluut niet bij kopen! Advies aan Clarks online: los dit op! R.Hampel (Den Haag)”

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Posted 2 years ago

“I purchased a pair of clarks black dress shoes, worned a few times and its already falling apart. The side of each shoe is ripping open. Can't believe this is something that cost over 100, when I could have went to walmart and get one for under 30. Will not buy any Clarks shoes from now on.”

Helpful Report

Posted 2 years ago

“Visited Middlebrook Bolton store today to purchase school shoes for my Great Grandson aged five.We were served by a very pleasant young lady called Lucie who went the extra mile to please Jacob who wanted shoes with Pokémon on at first we thought we were unlucky but Lucie found a solution and we were all very happy with the service. It was very refreshing to get such good service. Thanks again Lucie”

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Posted 2 years ago

“I have found it impossible to make a return. There is evidently a problem with their returns portal. I have been trying since early July. Be careful. Your shoes better fit or you’re sol. They have really hurt their product. I will NEVER order Clark’s on line ever again. Poor customer service and satisfaction.”

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Posted 2 years ago

“Visited Carmarthen store today for school shoes fitting. Very happy with purchase, excellent service and help from both Sarah and Nia. Will definitely visit again and reccomend to friends and family.😀👍”

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Posted 2 years ago

“Problemas with shipping. 10 days after purchasing a pair of shoes and having paid for express delivery I have neither info nor the shoes. Very poor client service too. Currently unasble to slove the problem.”

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Posted 2 years ago

“Do not trust this company - criminal! Deducts cost of order on 20th july!!! Until today no delivery! Status goes between “in Bearbeitung” zu “ausgeführt”. At the moment again in Bearbeitung. No answers on mails on support.clerks.eu. Terrible experience. Today 17.8.22 no shoes, no answer!”

Helpful Report

Posted 2 years ago

“Do not trust Clarks Shoe’s return policy. You have to fight to get your money back. I’m 2 months now waiting for my refund, and they don’t return your emails or phone calls. They now have a new phone number and it’s automated only, so you’re not able to talk to anyone.”

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Posted 2 years ago

“I will give clarks shose customer service 0. I ordered 3 pairs of shoes online and I never received it, I tried to call them everyday they never take my phone call. I also sent them email tell them about the issue and they said in 7-10 days they will contact me back but I never receive any contact from them. SO SAD IT BEEN A MONTH NOW 😢 I will never buy from this brand again.”

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Posted 2 years ago

“Trying to order sandals is a nightmare they don’t seem to have any stock but they will tell you the order has been shipped. I would suggest finding another way to get your shoes. I finally canceled the order.”

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Posted 2 years ago

“Ordered shoes online to be delivered to local shop, served by Emma who was very good. She was polite & informative and I didn’t feel rushed even though they were busy. would definitely go to her again. Shoes are comfortable and are a good fit very happy with both the shoes & the friendly efficient service”

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Posted 2 years ago

“I ordered two pairs of shoes online. They did not fit. My big toe hung over the edge of the shoe. Their return site has been “down” for more than a month and they would not return my emails. I finally just sent them back at my expense. $55.00! I will never, ever buy Clarks shoes again! Never! And I will tell everyone who will listen to me to NEVER, EVER BUY CLARKS SHOES.”

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Posted 2 years ago

“First time ordering and buying from Clarks shoes. I started a new role in the NHS and decided to treat myself and buy proper comfy shoes. I purchased online and collected from store. They seemed a little tight. So I returned them for a bigger size. I recieved an email today stating that the order has been cancelled as I did not return the item. What an absolute mess. I've got my returns slip from the post office and I've just tracked the item. Its in transit. What are Clarks customer services trying to achieve with this cheap tactic. I'm absolutely gutted and annoyed. Never again Clarks never again. (At least with Primark you know where you stand lol) Update - Grace responded to my complaint but Unfortunately was not able to resolve this issue. She has offered to refund my money. But I wanted my shoes that I have lost due to staff negligence. I have full proof and postage of tracking to forward to them if needed.”

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Posted 2 years ago

“I bought a pair of Clark's Hudson Bay II moccasins. After a just a few weeks, they started unraveling. I expected better quality.”

Clarks Shoes 1 star review on 26th July 2022

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Posted 2 years ago

“Excellent customer service.Manager very helpful with customers..They care clients 100% well and genuine service to everyone .My favorite store.thank you😃”

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Posted 2 years ago

“Like the other reviews. I'm in Canada, ordered from Clarks, shoes didn't fit, so I printed the return label and sent them back. Tracking shows they were delivered 3 weeks ago yet I'm still waiting for a refund. Their phone lines are "down for maintenance" for the past two weeks, but even before that no one ever answers the phone during business hours. You just get a message saying their offices are closed. They do not respond to emails of any kind. I can't believe a company can run with this model of customer service, it's shocking, never experienced anything like this from a big name like Clarks. I will never buy anything from them again.”

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Posted 2 years ago

“They sent me a pair of shoes, each shoe being a different size! I’ve called over 15 times with no answer and send 10 emails with no response. Horrible, never buying from them again.”

Helpful Report

Posted 2 years ago

Clarks Shoes is rated 2.5 based on 574 reviews