Clarks Shoes Reviews

Name: Clarks Shoes
Rating: 2.50

2.5 Rating 571 Reviews

36 %

of reviewers recommend Clarks Shoes

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Metrics

2.5

Based on 571 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Clarks Shoes 1 star review on 21st July 2024

Steve

Clarks Shoes 1 star review on 27th July 2023

Dr. Anuradha Rao (HC)

Clarks Shoes 1 star review on 16th June 2023

Joy

Anonymous

Anonymous // 01/01/2019

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“Visited Middlebrook Bolton store today to purchase school shoes for my Great Grandson aged five.We were served by a very pleasant young lady called Lucie who went the extra mile to please Jacob who wanted shoes with Pokémon on at first we thought we were unlucky but Lucie found a solution and we were all very happy with the service. It was very refreshing to get such good service. Thanks again Lucie”

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Posted 2 years ago

“I have found it impossible to make a return. There is evidently a problem with their returns portal. I have been trying since early July. Be careful. Your shoes better fit or you’re sol. They have really hurt their product. I will NEVER order Clark’s on line ever again. Poor customer service and satisfaction.”

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Posted 2 years ago

“Visited Carmarthen store today for school shoes fitting. Very happy with purchase, excellent service and help from both Sarah and Nia. Will definitely visit again and reccomend to friends and family.😀👍”

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Posted 2 years ago

“Problemas with shipping. 10 days after purchasing a pair of shoes and having paid for express delivery I have neither info nor the shoes. Very poor client service too. Currently unasble to slove the problem.”

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Posted 2 years ago

“Do not trust this company - criminal! Deducts cost of order on 20th july!!! Until today no delivery! Status goes between “in Bearbeitung” zu “ausgeführt”. At the moment again in Bearbeitung. No answers on mails on support.clerks.eu. Terrible experience. Today 17.8.22 no shoes, no answer!”

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Posted 2 years ago

“Do not trust Clarks Shoe’s return policy. You have to fight to get your money back. I’m 2 months now waiting for my refund, and they don’t return your emails or phone calls. They now have a new phone number and it’s automated only, so you’re not able to talk to anyone.”

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Posted 2 years ago

“I will give clarks shose customer service 0. I ordered 3 pairs of shoes online and I never received it, I tried to call them everyday they never take my phone call. I also sent them email tell them about the issue and they said in 7-10 days they will contact me back but I never receive any contact from them. SO SAD IT BEEN A MONTH NOW 😢 I will never buy from this brand again.”

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Posted 2 years ago

“Trying to order sandals is a nightmare they don’t seem to have any stock but they will tell you the order has been shipped. I would suggest finding another way to get your shoes. I finally canceled the order.”

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Posted 2 years ago

“Ordered shoes online to be delivered to local shop, served by Emma who was very good. She was polite & informative and I didn’t feel rushed even though they were busy. would definitely go to her again. Shoes are comfortable and are a good fit very happy with both the shoes & the friendly efficient service”

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Posted 2 years ago

“I ordered two pairs of shoes online. They did not fit. My big toe hung over the edge of the shoe. Their return site has been “down” for more than a month and they would not return my emails. I finally just sent them back at my expense. $55.00! I will never, ever buy Clarks shoes again! Never! And I will tell everyone who will listen to me to NEVER, EVER BUY CLARKS SHOES.”

Helpful Report

Posted 2 years ago

“First time ordering and buying from Clarks shoes. I started a new role in the NHS and decided to treat myself and buy proper comfy shoes. I purchased online and collected from store. They seemed a little tight. So I returned them for a bigger size. I recieved an email today stating that the order has been cancelled as I did not return the item. What an absolute mess. I've got my returns slip from the post office and I've just tracked the item. Its in transit. What are Clarks customer services trying to achieve with this cheap tactic. I'm absolutely gutted and annoyed. Never again Clarks never again. (At least with Primark you know where you stand lol) Update - Grace responded to my complaint but Unfortunately was not able to resolve this issue. She has offered to refund my money. But I wanted my shoes that I have lost due to staff negligence. I have full proof and postage of tracking to forward to them if needed.”

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Posted 2 years ago

“I bought a pair of Clark's Hudson Bay II moccasins. After a just a few weeks, they started unraveling. I expected better quality.”

Clarks Shoes 1 star review on 26th July 2022

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Posted 2 years ago

“Excellent customer service.Manager very helpful with customers..They care clients 100% well and genuine service to everyone .My favorite store.thank you😃”

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Posted 2 years ago

“Like the other reviews. I'm in Canada, ordered from Clarks, shoes didn't fit, so I printed the return label and sent them back. Tracking shows they were delivered 3 weeks ago yet I'm still waiting for a refund. Their phone lines are "down for maintenance" for the past two weeks, but even before that no one ever answers the phone during business hours. You just get a message saying their offices are closed. They do not respond to emails of any kind. I can't believe a company can run with this model of customer service, it's shocking, never experienced anything like this from a big name like Clarks. I will never buy anything from them again.”

Helpful Report

Posted 2 years ago

“They sent me a pair of shoes, each shoe being a different size! I’ve called over 15 times with no answer and send 10 emails with no response. Horrible, never buying from them again.”

Helpful Report

Posted 2 years ago

“After my 15 emails I still didn’t get back my £229 refund they ignored me and are refusing to give my money back…Only automated response saying they will get in touch with you soon but so far no one got back to me there is not another option to contact them. If anyone is experiencing the same issue please let me know. The way they treat their customers is horrific.”

Helpful Report

Posted 2 years ago

“This Company has The Worst Customer Service I have ever experienced. Returned an item and a month later still no credit and when I tried following up - no one answers the phone, responds to emails or Facebook messages. I have been trying to contact them for over 2.5 weeks. Unbelievable. I will never buy anything from this Company again, and will take legal action if I do not receive refund.”

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Posted 2 years ago

“Yes I ordered three pairs shoes and 30 dollars for speedy delivery and took a month, and yes quite the run around. They barely fit at that!!!!!! Wish I would if checked the reviews before I bought them. Anything I order from anyone now I will read reviews first most definitely.”

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Posted 2 years ago

“Order shoes and they were delivered May 25. They didn't fit and I sent them back using their own prepaid return label on May 27. It's now June 20 and no shoes and no refund. Can't get in touch with anyone from the company.”

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Posted 2 years ago

“Visited your Carmarthen Store today to purchase a pair of sandals. Assisted by a very pleasant and helpful young lady called Sarah who went out of her way to make sure I was happy with my purchase. Also, another young lady who over the years has been very helpful is Juliette who has assisted me in many purchases of Clarks shoes. Well done Carmarthen Branch.”

Helpful Report

Posted 2 years ago

Clarks Shoes is rated 2.5 based on 571 reviews