Clarks Shoes Reviews

Name: Clarks Shoes
Rating: 2.50

2.5 Rating 574 Reviews

36 %

of reviewers recommend Clarks Shoes

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Metrics

2.5

Based on 574 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Clarks Shoes 1 star review on 21st July 2024

Steve

Clarks Shoes 1 star review on 27th July 2023

Dr. Anuradha Rao (HC)

Clarks Shoes 1 star review on 16th June 2023

Joy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“BEWARE. Sent a pair of shoes back. First time order. Took over two weeks for them to receive. Now, they are telling me (after two emails and three phone calls) that it will take 1-2 BILLING CYCLES to credit my Visa. I will never ever order anything from them again. This should be illegal.”

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Posted 4 years ago

“I love Clark's in Skipton, the staff there are always cheerful and helpful. Ann served me a few weeks ago , I went in to browse and came away with a pair of boots and some shoes and spray for my boots! Very happy with my purchase, and hope to see Clark's skipton come through the awful virus situation soon.”

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Posted 4 years ago

“Have a pair of Clark Moccasin slippers. Don't waste your money buying them. The heels separated from the shoe and the rubber or better yet plastic is so brittle, it snaps off and breaks off like a potato chip.. JUNK< JUNK!. I put these on my poor quality bad manufacturer DO NOT BUY LIST.”

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Posted 4 years ago

“Online ordering abysmal Not showed up now seem to be lost! Contacted Clarkes 3 times and told would be sorted but nothing. Online tracker says will be delivered yesterday?!? Clarkes used to stand for something buto it seems no longer. Hugely disappointed”

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Posted 4 years ago

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Posted 4 years ago

“School shoes damaged in 3 months, bought for £42 Too expensive for the bad quality shows.”

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Posted 4 years ago

“Horrible customer service resolution. Ordered shoes before and all went well. Placed an order 2 days ago on line; glitch in computer ordering system. Declined my debit card twice and a credit card once. Tried to call them, no such luck till Monday. My accounts were charged but no orders were placed. This happened because there was nothing wrong with my cards, but with their website. Finally able to reach them a human 2 days late; No apologies, no offer of assistance, just a statement that their website was not working correctly and that my charges should be credited by the end of the day. Sadly, I am a senior living on fixed income and as of noon today over 600.00 dollars is unavailable to me due to their computer issues. Shoes may be good but their customer service leave much to be desired.”

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Posted 4 years ago

“Great service, easy returns & refund. Even better shoes !! Very pleased, life made simple for once:) !!”

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Posted 4 years ago

“High quality and unbelievably comfortable shoes and boots”

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Posted 4 years ago

“shoes are gettin smaller and smaller. and where is the arch support”

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Posted 4 years ago

“After 6 times worn the finish is peeling off. I contacted customer service by email and they haven't replied.”

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Posted 4 years ago

“Again ordered size 5 was sent size 3. Tried to exchange in one of the Clark's shops without success as the shoe was ordered from another supplier. Was finally exchanged.”

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Posted 4 years ago

“Clarks shoes are not breathable and make my feet smelly! Horrible experience because I bought two pairs and they are stinky, especially they are expensive! I will never buy this brand in the future.”

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Posted 4 years ago

“Rose went above and beyond to assist when shopping with my 83 year old mother. Showed me another colour boot that I love, more that the one I was first tried and therefore was not going to buy. Then sadly the boots I really wanted could not be found, Rose then went out of her way took my mobile number and called me in less than 10 minutes of leaving the store. I am so happy with my new boots and looking forward to wearing them. Thank you Clarks and thank you Rose.”

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Posted 4 years ago

“Poor finish! The Sales man at Dubai Festival city branch was extremely rude !!!”

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Posted 4 years ago

“I have the same story. 4 pair. But, nobody does anything. I have decided to NOT buy anymore Clarks from anywhere. Hopefully if we all decided to do that they would either do something or go out of business. I hate it because I do love the comfort when you do get a pair that last at least a season.”

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Posted 4 years ago

“Very poor quality kids shoes. These were bought in August and only been worn to school (so ~16 weeks) yet the insoles have worn through the insole in 3 places (feet have not grown). Store said there policy was 4 months wear and tear so only offered a 25% discount off a new pair. Clearly wouldn't want to spend clarks prices on another pair of shoes only expected to last 4 calendar months (potentially just one term - so beware, don't buy in advance of needing shoes).”

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Posted 4 years ago

“The sales assistant TRISH was very helpful. The shoes are modern and comfortable”

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Posted 4 years ago

“Purchased a pair of the scuff shoe in early November. Started falling apart and sent a complaint showing pics of what the shoe looks like and all they could give me was a coupon? Terrible business. Should have never happened.”

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Posted 4 years ago

“I received two coupons after purchasing several pairs of shoes. I tried to use the coupon in their outlet shore. I also tried using a coupon given from Clark’s website. These coupons couldn’t be used in the store. I sent a complaint to Clark’s. I received a response which ignored my actual complaint and gave me no explanation as to why the store didn’t honor their coupons.”

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Posted 4 years ago

Clarks Shoes is rated 2.5 based on 574 reviews