Co-op Food Reviews

Name: Co-op Food
Rating: 2.33

2.3 Rating 203 Reviews

29 %

of reviewers recommend Co-op Food

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Metrics

2.3

Based on 203 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

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Co-op Food 1 star review on 22nd December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“But in something hard and sharp & discovered it was a stone in my bag of Coop crisps . Despite over a period iof months of me writing to them, they are refusing to answer my emails & also a letter sent to their HQ by Royal Mail . They are impolite & don’t deserve business .”

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Posted 1 year ago

“Just had some of their ready meals so tasty brilliant !!”

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Posted 1 year ago

“I think the delivery service is brilliant very easy to use and you only need to spend 15 pounds to get a delivery which is very cheap I use it all the time any problems the customer service is brilliant and the staff are okay”

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Posted 1 year ago

“Packing, 3 orders on the trott now a member of staff has forgot an item or substituted with an item half the price, shocking,are staff walking around with their eyes shut, not Deliveroos fault although I was told by a member of staff it was nothing to do with them and to contact Deliveroo!”

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Posted 1 year ago

“The Coop own food brands are over priced and tasteless ! Unfortunately it the only store within 10 miles of another supermarket and time and time again, even after buying the “Irresistible “ three bites and I’m done ! Feel robbed and terribly disappointed by the poor quality. Pizza I put at the top of the disgusting taste pile, followed by cakes and muffins packaged in posh little boxes describing something delicious inside . What you get is x2 dried out , hard almost stale tasting chocolate muffins ? One bite is enough to check the sell by date but you certainly don’t want another bite ! Such inflated prices for such horrible food ? Even a punnet of raspberries opened one day are covered in fuzz the next ? The in store bakery has a variety of pastries that are at children’s reach so , child picking their nose one minute and hands all over the cinnamon rolls next ? It’s cheaper to shop in Waitrose or M&S the honest because at least I’m not throwing the shopping out or up the next day . So now I try to avoid at all costs - the tiny little one stop shop has more variety, the basics , such as bread milk and eggs so much cheaper and these coop’s seem to be placed in areas where there are many older people, who don’t have an opinion or the money to eat well from the COOP ? They really need to examine their products- sandwiches are even disgusting! A simple tuna and sweetcorn sandwich tastes like tuna paste mixed with mayo - my dustbin of a dog refused that one , . Think you owe it to the communities you serve to have good quality food , especially at the prices you charge !”

Helpful Report

Posted 1 year ago

“I live in a flat, but the staircase is external so no need to come indoors, just have orders put on my doorstep. Except, there always seems to be an issue with this when I order from coop. I have had delivery drivers leave it in the courtyard, or argue with me about not wanting to bring the order to me. It's a fairly short flight of stairs and I have a chronic condition which means I would struggle to cary it. The drivers always seem disgruntled, rushed, rude, struggle to find me, or leave the order at the wrong door, or at the foot of the stair, or even in the street nowhere near my door! Items always seem to have a short date, especially meat, which can be inconvenient.”

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Posted 1 year ago

“Twice over the past week my online shop was not delivered, with no explanation. No one ever answers the phone when I called the store. On other occasions items were missing, a wine bottle (screw top) had been opened, a substitute item was unsuitable, the wrong order was delivered... the list goes on. Some of the delivery guys are great but others are not”

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Posted 1 year ago

“I bought a chicken korma ready meal and I can honestly say it’s the best ready meal I have ever tasted”

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Posted 1 year ago

“Co op boast under 2 hour delivery on website, just pick a 2 hour slot. 0.99 is mentioned, but I was charged £1.99. Minimum delivery £15. Received email at 3.35pm to say my order was being picked, but 1 item not in stock. O..kay. At 6.15, when order nowhere to be seen, I contacted customer service, to be told that my order hadn't been assigned a driver and that the 2 hour window was a guideline, not set in stone as there might not be drivers available. Huh?? So he offered to manually request a driver in the hope that one would accept the job. No guarantees, though. Here's the thing. Had I ordered on JustEat, the delivery time would have been 30-45 minutes. No minimum order, and orders over £15. delivered free of charge. So, my advice would be not to use the Co-op's own 'delivery service', if you actually expect your items to reach you eventually. Never again.”

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Posted 1 year ago

“We hope that this scam stops and the authorities have a better handle on things. I have been cheated multiple times, but I was able to get my money back after receiving advice from "Kezook com" for weeks. I would be pleased to help because I had a similar experience.”

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Posted 1 year ago

“Ordered from local co op online.. As disabled person needed to to get my food.. The wrong order was delivered.. never got my order...then they told me I the shop can't deliver me a new order.. And they charged me for the order.. Couldn't afford to buy elsewhere as Co op told me it would take up to 5 days to get my money back. Took ages to get through to process the issue too.. Never use co op online shop again...”

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Posted 1 year ago

“Hi guys, I’ve just eaten a CO-OP fish pie , my thoughts are ……. It was terrible not only made with cheap pollock, hardly any, it had no flavour, no sauce at £3.80 it’s very poor quality. Sorry hate leaving bad reviews but it’s a not so cheap nasty meal for one☹️”

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Posted 1 year ago

“Just bought 2 co op microwave meals priced at £3.55p each or 2 for 6 quid. Both sweet n sour chicken and Chinese chicken curry were absolutely terrible. Both had the tinyest bit of rice and the sauces were both so watery I had to grab a spoon .Can remember not that long ago you could buy 2 for 4 quid and you got 50 grams more plus you didn't need a spoon for the watery sauce. Terrible won't be buying again . Shame on you co op .”

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Posted 1 year ago

“I placed this order and it never arrived. I made two phone calls to chase it up and requested cancellation online as advised The order still has not been refunded. I had to place the order with another supermarket, therefore now am short of money. I have disabilities as do my children therefore this service is invaluable to me. I have no idea if or when the refund will happen”

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Posted 1 year ago

“Absolutely disgusting that 2 thieves can just walk in Southsea store and Rob them. Filling up their bags with what ever they want and nobody did anything. I feel sorry for the staff, put electic doors on to let customers in, why should I pay high prices because of them”

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Posted 1 year ago

“Two different occasions my delivery never arrived. And now I have to wait 5 days for my refund How does that work? Cheeky thiefs”

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Posted 1 year ago

“Blimey! Just received the fastest food delivery - ever! Everything correct, well packed, in date etc and a friendly, helpful driver too! Thanks coop!”

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Posted 1 year ago

“It's just full of fat disgusting”

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Posted 1 year ago

“Coop getting very expensive also was very confused about your vuse go vapes tryed to buy one but now 5.99 got told it was to cover special offer buy 4 for 20 but low and behold ur offer is no longer avalible but price is still same now we can buy them online also I am sure you can so plz explain your price structure also I walk round ur shop and it certainly makes me laugh 😃 at your prices 5 pound for a bottle of salad cream it's a joke a true rip off this is your stoneywood store and its not rural alison ross”

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Posted 1 year ago

“I love and support my local branch but trying to access my account and receive offers what a joke”

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Posted 1 year ago

Co-op Food is rated 2.3 based on 203 reviews