Co-op Food Reviews

Name: Co-op Food
Rating: 2.33

2.3 Rating 198 Reviews

29 %

of reviewers recommend Co-op Food

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2.3

Based on 198 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rated 1 out of 5 stars 40 minutes ago Shocking online experience Not keen on posting bad reviews reviews but I am furious. Last Saturday I placed an online order which I paid for Delivery was between two and 4 o’clock by 6 o’clock I hadn’t received my order. All I got was a text saying they were running behind. I finally rang and got through to the local shop. It had a power court in the morning And I would not be getting my order at all called into the shop spoke to the manager who advised me that he had informed the online department to switch off and stop taking online orders. My order was taken and paid for one hour after he asked them to stop taking orders I was also advised It would be 3 to 5 days before I got my money. It’s now a week tomorrow and I still haven’t got any money back from them I contacted customer service today took me ages to get through I-spoke to a young lad who said he was looking into it he then put the phone down on me. I called into the store on my way home from work and spoke to a member of staff when I checked my phone i saw the person i spoke to had cancelled my order two minutes after he put the phone down on me, So my order had only been cancelled today one day short of a week after I placed the order. I now may have to wait another 3 to 5 days before I get my money And no one is doing anything about it How can someone take your money knowing full well that they cannot supply your order So 😡”

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Posted 6 months ago

“thought the luxury fish pie was not....luxury. 2 tiny pieces of salmon and cod, couldn't find the prawn and a teaspoon of spinach and may be 2 spoons of mashed potato. Just about enough for 1 person.”

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Posted 6 months ago

“Deliveries are terrible,over 2 hours late for last 5 deliveries and items missing from mile lane bury store”

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Posted 7 months ago

“Indian meals. Brilliant. Tasty. Best we have tasted. As good as restaurant”

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Posted 7 months ago

“Great Staff Good Service ,well managed and Optimumly run.....”

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Posted 7 months ago

“Fresh whole chicken is the best we've ever had. Also the eggs and fresh vegetables highly recommend 👌”

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Posted 7 months ago

“Co-op Creamy Coconut Cauliflower Curry was very tasty, and I was pleased with its mildness, as I can't take chilli. However, I was really shocked, on reading the nutritional information, to find it contains only 2% protein and 2.4% sugar! We need to encourage meat-free eating, but not such a low protein meal. Also, I'm not sure that there is sufficient quantity of vegetables to count as two portions of our five-a-day.”

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Posted 7 months ago

“I’d thought we might have a little Italian experience with a lasagne and a garlic bread but wow! What a disappointment. Even adding some butter to the garlic baguette made it no more edible and the lasagne? Just absolutely horrible. Truly awful all round.”

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Posted 7 months ago

“This a scam platform and to be ban because they are causing pain to people.my money got missing but with the help of S-I-M-O-N-C-H . C-O-M my money was traced and happily got refunded.”

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Posted 8 months ago

“Still insisting on selling Frankenchickens without regard to votes of members.”

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Posted 8 months ago

“We visit our local Coop almost every day and enjoy so many of their member deals. However, we were extremely disappointed with their curry meal this week. We tend to make our own but occasionally buy a ready-made curry from various supermarkets. We expected the Coop's to be better than those of Tesco and Sainsbury - it was not. We bought the Tikka Masala and Rogan Josh. Our conclusion - gloopy and the worst supermarket curry we have had! Not the Friday night treat we had expected. Not sure what their food buyers were thinking. The potatoes in the Bombay Potatoes side dish were only just cooked - much firmer than you expect! The naan bread was fine.”

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Posted 9 months ago

“I tried to reach out to customer service with a few questions but got the runaround from two different employees I requested a call back and got more frustrated with them when they wanted more information how about giving me a call back as you said you would. I will never shop at any co-op store again”

Helpful Report

Posted 9 months ago

“Message to customers from the stamford bridge co-op team. we no longer offer delivery through the co-op app. this service was disontinued at our store months ago. deliverroo and other 3rd party delivery apps still work. we appologise for any unconvince this may cause. many thanks the stamford bridge co-op team.”

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Posted 9 months ago

“Irresistible unsmoked bacon rashers. Irresistible if you're Jack Spratt's wife”

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Posted 9 months ago

“Thai chicken curry with jasmine rice. Two very small pieces of chicken, and that was it! The rice was ok. Very disappointing”

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Posted 9 months ago

“But in something hard and sharp & discovered it was a stone in my bag of Coop crisps . Despite over a period iof months of me writing to them, they are refusing to answer my emails & also a letter sent to their HQ by Royal Mail . They are impolite & don’t deserve business .”

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Posted 9 months ago

“Just had some of their ready meals so tasty brilliant !!”

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Posted 9 months ago

“I think the delivery service is brilliant very easy to use and you only need to spend 15 pounds to get a delivery which is very cheap I use it all the time any problems the customer service is brilliant and the staff are okay”

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Posted 9 months ago

“Packing, 3 orders on the trott now a member of staff has forgot an item or substituted with an item half the price, shocking,are staff walking around with their eyes shut, not Deliveroos fault although I was told by a member of staff it was nothing to do with them and to contact Deliveroo!”

Co-op Food 1 star review on 28th February 2024

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Posted 10 months ago

“The Coop own food brands are over priced and tasteless ! Unfortunately it the only store within 10 miles of another supermarket and time and time again, even after buying the “Irresistible “ three bites and I’m done ! Feel robbed and terribly disappointed by the poor quality. Pizza I put at the top of the disgusting taste pile, followed by cakes and muffins packaged in posh little boxes describing something delicious inside . What you get is x2 dried out , hard almost stale tasting chocolate muffins ? One bite is enough to check the sell by date but you certainly don’t want another bite ! Such inflated prices for such horrible food ? Even a punnet of raspberries opened one day are covered in fuzz the next ? The in store bakery has a variety of pastries that are at children’s reach so , child picking their nose one minute and hands all over the cinnamon rolls next ? It’s cheaper to shop in Waitrose or M&S the honest because at least I’m not throwing the shopping out or up the next day . So now I try to avoid at all costs - the tiny little one stop shop has more variety, the basics , such as bread milk and eggs so much cheaper and these coop’s seem to be placed in areas where there are many older people, who don’t have an opinion or the money to eat well from the COOP ? They really need to examine their products- sandwiches are even disgusting! A simple tuna and sweetcorn sandwich tastes like tuna paste mixed with mayo - my dustbin of a dog refused that one , . Think you owe it to the communities you serve to have good quality food , especially at the prices you charge !”

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Posted 11 months ago

Co-op Food is rated 2.3 based on 198 reviews