Co-op Food Reviews

Name: Co-op Food
Rating: 2.33

2.3 Rating 198 Reviews

29 %

of reviewers recommend Co-op Food

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Metrics

2.3

Based on 198 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Why don't the Co-op have a review section on their own website? Probably worried about what many customers would say I expect. Usually ok, but is located conveniently for me. Prices are often uncomfortably high. They claim to be an ethical supplier but don't really think about what they are doing- one of the examples is loose leaf tea where they claim to be environmentally friendly by using less packaging BUT THE PACKAGING CAN'T BE RECYCLED! The old packaging was a cardboard box which can be recycled with the tea in a foil bag which couldn't be recycled but was much thinner and smaller. I just got one of their Chicken in a bag and it was awful- really tough meat like an old broiler bird. I thought the bags were supposed to make the chicken more tender so if this is true it would have been next to inedible. And Co-op chicken is expensive compared to Asda, Lidl, Tesco- well basically anywhere else. So be careful what you buy. Some stuff is ok but you really do have to be careful (sorry about repeating the 'careful' but I really believe it is justified). The staff appear disinterested in the customers (if you can find one they do help when asked) but there are frequently very few on the floor and I get the distinct impression that they are understaffed deliberately. I don't think this is actually the fault of the staff. The manager doesn't appear very often- the only time is when there are almost no staff at all and he is rushing and pushing you through as quickly as possible hardly even noticing you. It makes me feel like I'm inconveniencing them and shouldn't be there. I've heard him barking orders to the staff- he is above doing those menial tasks like serving customers?”

Helpful Report

Posted 3 years ago

“10% added for subs But every order has items missing No emails to confirm order list. And money Never refunded. Even though I order 4-5 times a Week Only good points are only have to spend £15 and the customer service staff are excellent B”

Helpful Report

Posted 3 years ago

“The coop for delivery to London E20, I booked a slot...didn't arrive, complained to customer service and rebooked.....didn't arrive. Now waiting for the third delivery slot....I'm pretty angry tbh ! Won't use again and will not recommend.”

Helpful Report

Posted 3 years ago

“Co-op Braised Steak and Mash. I had this today for the first time. I won't have it again. The steak was tough and definitely not braised as I understand braising. Two pieces were inedible and I have a full set of teeth. The rest were simply tough. This next comment is a matter of personal taste - another reason I won't buy again is the taste. I couldn't taste beef in the gravy. It had an overwhelming tomato flavour. The quantity was good but I left half of it so this was irrelevant.”

Helpful Report

Posted 3 years ago

“Excellent service positive professional delivery within time.”

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Posted 3 years ago

“Milk is at the ridiculous price of £1.50 for 4pint milk ,up the high st Tesco it's 1.15. I like co op but when I want milk every 2days I go Tesco and think , might as well do shopping there . Also I don't like paying £1.19 for medium eggs”

Helpful Report

Posted 3 years ago

“The coop uses a delivery third party service, today I had the major misfortune to have a delivery person who did not understand English nor could he follow a GPS .home delivery should be stress free and an extension of shopping in store minus any stress. today my experience was full of unnessery stress and one which I wont be repeating should this happen again, i will simply shop elsewhere”

Helpful Report

Posted 3 years ago

“I went to theCoop at Jennyfields in Harrogate today and I couldn’t find what I was looking for, a kind member of staff called Mich went and got me the product. She is always so lovely and really helpful, she brightens my day.”

Helpful Report

Posted 3 years ago

“Staff no masks worn by some counter staff security guard no mask and he sokes at front of shop”

Helpful Report

Posted 3 years ago

“Get the chicken tikka curry often but the last three I have had I have found bones.”

Co-op Food 3 star review on 5th March 2021

Helpful Report

Posted 3 years ago

“Warminster, Victoria Road Week after week I'm over charged here, apparently in store prices/offers change on a Tuesday but these are never input into the tills. The place is a joke”

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Posted 3 years ago

“Co- op Taunton always clean, fresh food lovely staff and co-op gluten free bread tastes like real bread- amazing!!”

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Posted 3 years ago

“I went to your shop and wasted my time because I wanted my daily dose of Mountain Dew and you did not have it on your shelves please sort out your workers and your stock because I will not go here again if u have no Mountain Dew Such a bad store food rating 1”

Helpful Report

Posted 3 years ago

“Rude drivers and expired products”

Helpful Report

Posted 3 years ago

“The home delivery service seemed great at first - they had same-day slots and low delivery fees. It turned out to be a complete joke. Made two orders in two days, neither was delivered! Do you think they told me no one was coming? No, I had to wait for hours for nothing. And I was still charged! I can't even believe this is possible. If you're not coming can't you at least tell customers about it? And why would you still charge them??? The one time I did get my order, half of the items were missing even though they had been marked as available on the website the same day. Honestly I'm baffled by how terrible this service is. I wouldn't even call it a service since they don't do anything besides taking your money. Do yourself a favour and don't use Co-op.”

Helpful Report

Posted 3 years ago

“Absolutely useless, I cant stress enough how dire they are, use by dates were for a max of two days! Next, delivery didnt even turn up, rang to ask where is it and said had been delivered to a different address!! Was told order would be picked again and two hours later hadnt showed up so cancelled order and to make matters worse I now have to wait for up to 5 days for it to come back into my account, hopeless hopeless hopeless dont use they are terrible!”

Helpful Report

Posted 3 years ago

“Delivered same day within 2 hours also free.frim cullercoats shore very friendly will definitely use again”

Helpful Report

Posted 4 years ago

“Co-op Chatfield Road branch. No social distancing in the store, staff not regulating number of customers inside. Staff blocking the aisles so we can't safely get past them or others. Till points so close together that customers can't socially distance even if they wanted to. I live round the corner and it's so convenient but I won't be back. Seems all they want is our money but not prepared to make things safe for us!”

Helpful Report

Posted 4 years ago

“Have been buying fresh salmon from your How Wood near St. Albans branch for several months now. I have been buying salmon for many years, and I can honestly say it is the best I have ever eaten. I Cook it in foil in the oven, with some garlic .It is soft ,moist, and has a great flavour .Absolutely delicious.”

Helpful Report

Posted 4 years ago

“Their Champagne Les Pionners tastes like disinfectant with fizz, It's bitter aftertaste spoils the whole experience and leaves a bad taste, this gives Champagne a bad name and is nothing like any of the top 10 brands from Reims.. please avoid this unless you need drain cleaner !! Sorry coop but I had to leave this review as I don't want any other customers to experience this and waste their hard end cash at Xmas.”

Helpful Report

Posted 4 years ago

Co-op Food is rated 2.3 based on 198 reviews