Costa Coffee Reviews

Name: Costa Coffee
Rating: 3.04

3.0 Rating 498 Reviews

46 %

of reviewers recommend Costa Coffee

Company Reviews

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Metrics

3.0

Based on 498 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Avg Email Response Time	-1 hours

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Costa Coffee 5 star review on 1st April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What a great experience, went into high wycombe, high Street store this morning, service was great, staff so friendly and welcoming especially Jade, smile on her face and very helpful. Cannot fault this store”

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Posted 31 seconds ago

“Always happy 😊 when I come to Costa as staff are very welcoming especially jade who always has a laugh and banter .she is my favourite as she is always smiling and happy what an asset she is .”

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Posted 1 day ago

“The high wycombe store in the high Street, Jade is so professional and polite. Drinks are made quickly and no waiting time. I would definitely recommend this store.”

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Posted 1 day ago

“Megan at Riverside Retail Park Taunton is a credit to Costa Coffee 🌟👍🏼”

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Posted 2 weeks ago

“Costa are missing a big opportunity in Hulme Manchester it's a vibrant diverse area close to the city with student accomdation and appartment culture but it's lacking cafe bars places to sit & enjoy cafe link ups great opportunity for Costa & Hulme .”

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Posted 3 weeks ago

“I’ve been to this café many times, but honestly, the experience leaves a lot to be desired. The service isn’t great — some of the baristas seem inexperienced or uninterested, which makes the whole experience feel unwelcoming. But the biggest issue is the cleanliness. The place is very dirty. There are crumbs all over the tables, and most of the tables feel sticky to the touch. The floors are dirty, and the bathrooms are in really bad shape — not somewhere you’d want to use. The chairs and seats are also covered in crumbs and dirt, and some of them look so unclean that you’re almost afraid to sit down because you might get dirty. It’s disappointing because the café has potential, but the lack of cleanliness and inconsistent service really take away from the overall experience. A bit more attention to hygiene and better staff training would make a huge difference.”

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Posted 1 month ago

“Since Costa came to my town I've visited so about 15 years, my Costa in forge retail park has a great staff. They are a great bunch always say hello and goodbye lovely bunch, unlike the other Costas in my area”

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Posted 2 months ago

“Worst ever customer service for retailers”

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Posted 2 months ago

“The Costa shop kiosk at Hastings train station have extremely friendly and helpful staff. Very good service clean tables. Seem to be right on top of doing everything right . A great coffee experience.”

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Posted 3 months ago

“Costa coffee shops are now inundated with dogs, making it not a pleasant experience, the staff stroke the dogs, the place smells of dogs, they even have dog buiscuits and dog toys and water in the cafe. Not a nice experience.”

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Posted 3 months ago

“Great coffee, lovely surroundings. Nice festive drinks options”

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Posted 4 months ago

“The service is appalling and has been getting steadily worse for many months. They don’t clear tables, they have no clean cutlery, they have no paper napkins. They don’t seem to have a clue what they should be doing, especially with procedures relating to allergy and cross contamination control. Whoever is responsible for running the Coffee shop in the ‘Next’ store in Merthyr Tydfil needs to get a grip on things as a matter of urgency.”

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Posted 5 months ago

“I go into Costa on Westgate Guisborough nearly every day and the staff make all us regulars feel like one big happy family, we all know the names of the staff and they are just lovely to deal with and of course they know us by name, if someone hasn't been in for a couple of days the staff ask about to see if anyone knows if they are ok so we all feel like they look out for us. If anyone deserves a pay rise it's the staff at this store!!. I love the welcome I get and the service is spot on. Keep up the good work girls.”

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Posted 6 months ago

“Costa castlebar disaster and rude lady called kacper so rude”

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Posted 6 months ago

“I was in Costa in west quay this morning and i couldn’t believe off the smell off the person walk in there I just could not drink my coffee it made me fell sick so had to leave”

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Posted 7 months ago

“Staff at Straiton, Edinburgh provide great customer service. They make my coffee to my specific request which is why I go there most days. Special shout out to Mo who is very welcoming & a great barista.”

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Posted 8 months ago

“Thank you Mr.Mohammed Redowan from Costa NGHA Jeddah new branch for welcoming me with smile and serving me with a nice ice chocolate. Will definitely repeat again ;-)”

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Posted 8 months ago

“The outside seating area in Costa Ashton under Lyne Ladysmith shopping centre is really dirty..We use to visit this coffee shop quite often but standards have definitely slipped and the outside area is offputting to say the least.”

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Posted 8 months ago

“George Square Glasgow coffee shop, great coffee, great food, great staff and the most disgusting toilets I have ever had the misfortune to use. Over a period of three months, the gents urinal has been out of action, hand dryer inoperative, no soap, cheese blocking the only working urinal, pool of urine on the floor and an awful stench. Spotted a member of staff unable to wash his hands properly & then serve food to customers!! Reported the toilets to staff early July, no action taken, reported it twice to Costa head office via their app, late July & early August, no response to date. Unless Costa take this issue seriously I would avoid this place for health reasons.”

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Posted 8 months ago

“The service as my local Costa is usually very good, but today the food which was supposed to be heated was cold, service was very slow over 20 mins to get served. Then had to go back three times to ask for items typically put on tray (serviettes, straw for drinks and cutlery).”

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Posted 8 months ago

Costa Coffee is rated 3.0 based on 498 reviews