Costa Coffee Reviews

Name: Costa Coffee
Rating: 3.02

3.0 Rating 491 Reviews

46 %

of reviewers recommend Costa Coffee

Company Reviews

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Metrics

3.0

Based on 491 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Avg Email Response Time	-1 hours

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Costa Coffee 5 star review on 1st April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought coffee and a bite to eat at Costa in Derbion shopping centre, that’s the one on the concourse out in the open. Put my shopping bags down to consume the food when a guy went ballistic at us and threw us out, really rude. So I just moved 2m outside of the Costa boundary and ate there, like a stray animal. Not going shopping again. Higher street is going to die if you carry on treating us like animals. Train your staff to be kinder to people who spend their money at your cafe.”

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Posted 3 years ago

“Rude staff and mediocre coffee.”

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Posted 3 years ago

“Costa, Birdwell, Barnsley - yet again I have received fantastic service & great quality products at this store. Staff are always polite, friendly & knowledgable. Would recommend to everyone.”

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Posted 3 years ago

“Costa Ipswich. Such lovely and helpful staff at costa Ipswich, they made such a fuss over my three year old when they made her a baby chino showing her how to do the chocolate sprinkles ! They are very friendly and food and coffee is always top quality.”

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Posted 3 years ago

“Amazing staff excellent coffee”

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Posted 3 years ago

“New costa at Harston Cambridge Have been there several times. Staff members are very friendly, especially like to give a big thumbs up for yesterday's customer service. I was offered free chocolates after purchasing coffee. Excellent service”

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Posted 3 years ago

“Medium Mocha. Cup was between 1/2 and 2/3 full. I think Costa should be clear that when people order larger size drinks that the drink doesn"t increase in size, merely the size of the cup and the price. Seems like a bit of dodgy profiteering to me.”

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Posted 4 years ago

“Just a kind thought to say very highly recommended for a great 5 star 🌟 service with a smile ☺ to everyone at Freshney Place in Grimsby and the one in St Peters Avenue in Cleethorpes.”

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Posted 4 years ago

“Woodbridge Costa are brilliant! Love the customer service I always receive in there”

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Posted 4 years ago

“Nice to see the gentleman back in costa in maghull today.great customer service and very cheerful.glad to see the shop looking great.love the coffee so glad they doin takeaway now an keeping us all safe.”

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Posted 4 years ago

“I been few times on st.anna costa coffee on Harrow was a manager in morning Rajan with no customer service, coffee was disgusting with pre hitting milk and all skimmed milk. When hes working i try to avoid. Others Colleague are ok. Hes need to go back in team member.”

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Posted 4 years ago

“The best coffee around and so many options of flavours and brilliant staff”

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Posted 4 years ago

“Delicious food everytime”

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Posted 4 years ago

“Costa coffee Lion Retail Park Woking. Good location within same parking lot with grocery and other stores. Serves complete Costa range. The only downside is staff requires further etiquette training, or completely ignore their earpiece / alert messagges. Got there today to get a takeaway cold drink. I was the one with the shades and cap.”

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Posted 4 years ago

“Costa coffee is excellent ! But wherever I go I am sure their must be a competition for which outlet can have the most disgusting and filthy toilets ,I hope foreign tourists do not judge the English by the state of costa toilets .Come on people clean up your act M &M”

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Posted 4 years ago

“Poor Management of customers during covid. Waited nearly 20 minutes to get served only to be told there are no seats! Staff allowed customers to walk in and sit down at an empty table without queueing and ordering first.”

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Posted 4 years ago

“I’m a regular customer in Costa on Leytonstone (nearly to station) this wonderful store!!! So many happiness every time))) So kindly staff and very-very clean! I will recommend it to everyone!!! I’m enjoying my spending time in this store! Thank you!”

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Posted 4 years ago

“Costa Burnham is the best. Staff very polite, Helpful and professional. Julian and staff work very hard to make the café as comfortable as possible.”

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Posted 4 years ago

“Stratford-on-Avon. Arrogant, unprofessional staff. Vile queer given a taste of power barking rules & regulations at customers. Totally unpleasant visit. But they just don't care as plenty of tourists queueing outside.”

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Posted 4 years ago

“Today at the Costa next to the Tui Manchester was excellent service Alicia was very helpful towards me and my disabled son. She assisted with the order and brought it to me whilst I took my son to the toilet ... She was absolutely great without hassle I paid n was comfortably seated. :)”

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Posted 4 years ago

Costa Coffee is rated 3.0 based on 491 reviews