Costa Coffee Reviews

Name: Costa Coffee
Rating: 3.02

3.0 Rating 489 Reviews

46 %

of reviewers recommend Costa Coffee

Company Reviews

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Metrics

3.0

Based on 489 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Avg Email Response Time	-1 hours

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Costa Coffee 5 star review on 1st April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We go to lakeside every sunday and I love to sit and enjoy coffee with cake Asian girl don’t know what’s her name she is just so rude It’s been 3rd time she served me and she is so rude.so today I was waiting for my order and I was thinking how rude she is 😛thankfully another girl was not as polite as me so she insulted her 😝I was happy In short be ready to get stupid environment.”

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Posted 1 year ago

“Stuff is very rude and flys are flying around on customers coffee”

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Posted 1 year ago

“Worst costa experience I’ve ever had. 3 staff and waited 20 minutes to get served. Then made the incorrect drinks. Staff were rude when challenged. Thank goodness this isn’t representative of others Costa Coffees. Cafe Nero from now on when visiting Loughborough.”

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Posted 1 year ago

“I come here in northwitch in the town centre most days the girls here are amazing service 5 star plus plus coffee made to perfection food always fresh and well presented. They cheer me up with their service they know their regulars looks like mainly everyone that walks in x”

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Posted 1 year ago

“Best Costa ever !!! Staff is amazing and so friendly, always feel very welcome as they have massive smiles. I can Only recomend a bit of love to decoration inside a bit of refresher.”

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Posted 1 year ago

“First of all the guy making the drinks had in a very dirty top covered in splashes .that didn’t bode well with me . Second of all , The decaf tea was awful. Very bitter I couldn’t drink it . And thirdly , I don’t know what they’ve done to their cheese and ham toasty as it was absolutely disgusting. The cheese looked like sick, and the so called ham looked like a plastic pice of ham . I physically couldn’t eat it . But I didn’t want to seem rude to my guest as they had paid for my meal . I ate the crusts. And left the tea after a few sips . Coming here has reminded me why I don’t like eating here . Never again . Awful . And even the shortbread biscuits were awful .”

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Posted 1 year ago

“Rude woman behind the counter in Tesco Dundalk today”

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Posted 1 year ago

“member of staff was really rude, poor communication skills, wasn’t the experience i was expecting. won’t be coming here again.”

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Posted 1 year ago

“Shutting at 4:30 when it says they’re open till 5 ridiculous door still open just couldn’t be bothered to close on normal time”

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Posted 1 year ago

“I was served by Laicee, who was Professional and very helpful. She is an Ambassador for your branch here Llansamlet. Please pass on a BIG THANK YOU to this staff member”

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Posted 1 year ago

“Staff at the dudley branch are very rude in particular a girl called Amanda would never want to be served by here again very unpleasant”

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Posted 1 year ago

“If I had the option to rate this place with 0 stars then I would. Myself and another relative both had food poisoning from eating meat at Costa Coffee Stanley Green Retail Park, Cheadle Hulme, a few weeks ago (April 2023) (Vomiting, diarrhoea, body aches and headache.) I'm Type 1 Diabetic and ended up having to stay in hospital due to the fact I couldn't stop vomiting and had diarrhoea; both of which had a massive impact on my blood sugars. I had a high level of ketones in my blood (ketones are life threatening) so I was put onto 2 different drips. Numerous doctors confirmed I had food poisoning from this Costa due to the symptoms and the fact the food I'd eaten here was meat. After a week of feeling like absolute rubbish, I finally started to feel better. My stomach was still off but I was managing to finally eat small amounts without being sick and having diarrhoea. Myself and my family won't eat/drink at any Costa Coffee anymore as we've been completely put off from this experience”

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Posted 1 year ago

“Paulina in Costa in Borehamwood so very helpful . She went out of her way to help.”

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Posted 1 year ago

“Got a reward saying you have a free drink popcorn Frappe in your Rewards then when you go and try to claim it they tell you need to buy it they tell you it happens to other people turning up to get the embarrassing when everyone is watching you what a joke”

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Posted 1 year ago

“Fantastic coffee experience here at the drive thru by far the best coffee made to costa standards every time, staff so friendly store always spotlessly clean”

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Posted 1 year ago

“The costa attached to the next shop in Bangor Gwynedd. Me and my father with type 2 diabetic went in about 6:08 pm on 20th may. As we were taking about what we wanted the lady behind the till (early 50s) interrupted us abruptly and said "sorry you cant have hot food or cold coffee as we are closing in 30 minutes and all of our machines are off" we were both in shock and annoyed with the way she greeted us. My dad explained "well I need something as I am feeling a little faint with type 2 diabetic and 30 minutes is enough time". She then Said sorry we can't do anything for you but take away hot drinks and cold snacks... We were both disgusted with her manners. We understand they wanted to finish but come on there is a way to talk to people and at least show some empathy. She should not be in a customer facing role with this attitude.”

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Posted 1 year ago

“Didn’t serve small coffee at mirdiff mall Dubai. Yesterday evening.13/5.I could see the cups but she said small not available . Had to go for medium . U should allow the customer choose what he wants .”

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Posted 1 year ago

“We have just been in costa at stockport it was filthy tables floor and table ware nevet again”

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Posted 1 year ago

“Went into Costa in Rochdale today,asked if I could use the toilet while showing my medical card. Was still refused,expected me to buy a coffee before they would allow me. Will be calling head office and reporting them to where I got my card from”

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Posted 1 year ago

“Come here many times, the stuff is always friendly and helpful, they always cleaning the tables after customers have left. The coffee and the food is good. But I don't like it when they use always the same cloth to clean the machine where they froat the milk for the drinks. That's really a bacteria breader!”

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Posted 1 year ago

Costa Coffee is rated 3.0 based on 489 reviews