Costa Coffee Reviews

Name: Costa Coffee
Rating: 3.04

3.0 Rating 499 Reviews

46 %

of reviewers recommend Costa Coffee

Company Reviews

Questions

Metrics

3.0

Based on 499 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Avg Email Response Time	-1 hours

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Costa Coffee 5 star review on 1st April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always happy smiling staff ready to help. Tunbridge Wells industrial estate branch are always happy to have a chat - they make my day when I go in !!”

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Posted 3 years ago

“St Albans Costa located at the Maltings is the best place to sit and enjoy some time with friends and family. Their customer service is impeccable. Lovely friendly staff who will go out of their way to make your visit special. It’s a wonderful beverage outlet with mouth watering cakes. The price of products is affordable. When you are treating yourself, sometimes price does not matter, and when you are being treated like royalty who cares?😊”

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Posted 3 years ago

“Costa at Thorpe Bay, Essex is fantastic. The staff are always cheerful, even when very busy or short staffed. The cappuccino and latte are of the standard expected of Costa barristers. We visit up to 5 times a week and the standard never varies.”

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Posted 3 years ago

“Costa, Birdwell, Barnsley - yet again I have received fantastic service & great quality products at this store. Staff are always polite, friendly & knowledgable. Would recommend to everyone.”

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Posted 4 years ago

“Costa Ipswich. Such lovely and helpful staff at costa Ipswich, they made such a fuss over my three year old when they made her a baby chino showing her how to do the chocolate sprinkles ! They are very friendly and food and coffee is always top quality.”

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Posted 4 years ago

“Amazing staff excellent coffee”

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Posted 4 years ago

“New costa at Harston Cambridge Have been there several times. Staff members are very friendly, especially like to give a big thumbs up for yesterday's customer service. I was offered free chocolates after purchasing coffee. Excellent service”

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Posted 4 years ago

“Just a kind thought to say very highly recommended for a great 5 star 🌟 service with a smile ☺ to everyone at Freshney Place in Grimsby and the one in St Peters Avenue in Cleethorpes.”

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Posted 4 years ago

“Woodbridge Costa are brilliant! Love the customer service I always receive in there”

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Posted 4 years ago

“The best coffee around and so many options of flavours and brilliant staff”

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Posted 4 years ago

“I’m a regular customer in Costa on Leytonstone (nearly to station) this wonderful store!!! So many happiness every time))) So kindly staff and very-very clean! I will recommend it to everyone!!! I’m enjoying my spending time in this store! Thank you!”

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Posted 4 years ago

“Costa Burnham is the best. Staff very polite, Helpful and professional. Julian and staff work very hard to make the café as comfortable as possible.”

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Posted 4 years ago

“Today at the Costa next to the Tui Manchester was excellent service Alicia was very helpful towards me and my disabled son. She assisted with the order and brought it to me whilst I took my son to the toilet ... She was absolutely great without hassle I paid n was comfortably seated. :)”

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Posted 4 years ago

“my wife and over the last 3 weeks have started to use costa coffee for our morning coffee breaks visited beaumont leas hinckley castle st and the crescent and we have been very pleased with the products and the very good way they are doing in the cleaning and seating dsuring during andcovid 19 congratulations to all concerned all the best for the future”

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Posted 4 years ago

“All the team gave excellent customer service. Very happy & helpful . Acknowledging customers. Fantastic team 😍😍”

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Posted 4 years ago

“After visiting Costa cleethorpes as I do every day. Yet again outstanding staff and service especially in these difficult times. Michelle Ellie and Tom do a great job of looking after your customers. Keep up the good work”

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Posted 4 years ago

“Basingstoke hospital Costa coffee.After my visit earlier in the week I was disappointed at the lack of social distancing.Couldnt have been better today,everyone keeping well apart,tables clean and I remembered to ask for a napkin. Thanks,I felt safer.”

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Posted 4 years ago

“Visit to Retford”

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Posted 4 years ago

“Visir 2 local branches & have always encountered pleasant, polite, & helpfull staff who make great coffee”

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Posted 5 years ago

“Fantastic customer service in the Monmouth store lovely team and a very clean shop!”

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Posted 5 years ago

Costa Coffee is rated 3.0 based on 499 reviews