Costa Coffee Reviews

Name: Costa Coffee
Rating: 3.02

3.0 Rating 489 Reviews

46 %

of reviewers recommend Costa Coffee

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Metrics

3.0

Based on 489 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Avg Email Response Time	-1 hours

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Costa Coffee 5 star review on 1st April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Toilets blocked all empty tables not cleaned, place in Waterford Cork Road near homestore or more is filthy. Staff were made aware but just ignored it. Will not call again :(”

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Posted 11 months ago

“I would like to say a very big thank you to the lovely Grace who served me at Costa Aintree drive thru yesterday, she didn't know it but i'd had a bit of a bad day, and after she passed me my hot chocolates she said these are my Christmas presents to you no payment needed, and she changed the whole day for me, so thanks again Grace, you were a little star for me yesterday.”

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Posted 11 months ago

“Costa bomb coffee is not great coffee at all”

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Posted 11 months ago

“Always happy to visit Daleside Road, Colwick Costa.Best one in Nottingham, staff are always cheerful and polite. And will always go the extra to keep customers happy”

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Posted 11 months ago

“I have to say staff at 123 allerton road Liverpool were quite brilliant today when a customer suffered a suspected stroke ; after they called for an ambulance the manageress Nicky after putting the lady on the floor in the recovery position gave c p r when the lady’s breathing stopped which I’m sure saved the lady’s life while waiting for the ambulance to arrive.all staff were superb in dealing with can only be called a very traumatic experience.”

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Posted 1 year ago

“My wife and I have been Costa customers for many years. Our visit to Sleaford today was a particularly good experience. A smile and a wave from Vicky was our welcome. The speed of making and serving the coffee was very quick, as usual. The tables were all kept clear and wiped quickly by Harrison, when customers finished their visit. Thank you, Costa.”

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Posted 1 year ago

“Great coffee so well made by staff at Costa Team Valley Gateshead. I just love this place so everyone so helpful and friendly Thank you.”

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Posted 1 year ago

“We went to the Leeds trinity Costa store, the place was quite busy, which working in retail I understand, I ordered 2 lattes, plus food, the food was ready long before the drinks, but what I hate more than anything is when they don't place the cup catching the coffee directly under, only one side was going in the cup, the other was going directly down the waste tray, I've told your baristas before about it, only to get an annoyed look from them, this needs sorting.”

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Posted 1 year ago

“Wouldn’t go back ever. Super rude”

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Posted 1 year ago

“Costa Coffee Brownhills always lovely staff happy to help. Really nice atmosphere. Service is great”

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Posted 1 year ago

“Asda Newton Abbot Costa are superb - you wait a while as its busy but its worth waiting for”

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Posted 1 year ago

“I'm in asda Llantrisant just ordered two coffees and one teacake in costa the teacake was dry only two butters given so asked for another had to pay 55p for it so all in all came to over ten pounds also the lady that served me with glasses was miserable from start to finish”

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Posted 1 year ago

“I’m a regular customer at this particular West Ealing @costacoffee, and I feel very sorry for this lady and her 3-year-old autistic son who had a bad experience on October 26th, 2023. They were discriminated against because of her autistic son, who was called a 'naughty boy' and a 'bad boy'. He can’t defend himself, so his mom stepped in, and the manager Alexandra couldn’t handle it. As a result, his mom was banned from this Costa franchise. Alexandra called the police because this lady and her son didn’t want to leave the shop immediately, which was over the line. Alexandra only made her son even more frustrated when the police arrived. It was absolutely disgusting behavior from the manager! Since Alexandra started managing this particular Costa, everything has gone downhill. She is moody, never smiles, and is not friendly. In general, you feel like you are in Alexandra’s way. I wish the lady and her son all the best and a warm welcome in other coffee shops where they don’t discriminate against customers.”

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Posted 1 year ago

“Lovely place for coffee at Loughborough town centre and Leicester city centre hay market venture Leicester good coffees and friendly staff and clean place 10 /10 and friendly atmosphere from Garry whiting”

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Posted 1 year ago

“? Just waste of money”

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Posted 1 year ago

“Lovely place warm welcome and clean and friendly staff in Loughborough and Leicester and good coffees from Garry whiting from Leicester”

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Posted 1 year ago

“friendly staff/good coffe,easy 5 star from me Thank YOU”

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Posted 1 year ago

“Costa coffee riverside tesco dundee. The were short staffed so tbere were no cups. Jad to suffer sitting down to a carry out paper cup. Not the best wayto drink coffee its not the same as a cup. It was terrible like drinking liquorice. Costa now owned by Coka cola. They have changed the coffee. I Had stomach pains after drinking it. Never going back”

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Posted 1 year ago

“Dreadful coffee possible the worst I've ever tasted.”

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Posted 1 year ago

“Visited Cheltenham branch in Corinthian way (by BMW). First time visit! Great coffee, absolutely spotless and served by a smashing young lad called Scott with a beaming smile!”

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Posted 1 year ago

Costa Coffee is rated 3.0 based on 489 reviews