Costa Coffee Reviews

Name: Costa Coffee
Rating: 3.04

3.0 Rating 499 Reviews

46 %

of reviewers recommend Costa Coffee

Company Reviews

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Metrics

3.0

Based on 499 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Avg Email Response Time	-1 hours

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Costa Coffee 5 star review on 1st April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As a regular customer of Costa canvey island retail park we came to the shop last week and was told paper cups only as the dishwasher was broken thats fine but more than a week on still using paper cups but the dishwasher is now up and running glass cups all on top of coffee machine manager will not let anyone have a glass other staff told us it is working we all pay over the top for this service but are expected to pay the same price for a paper cup what I don't get is that when the dishwasher was broken you still gave plates with food and cutlery so how were those being cleaned not impressed at all”

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Posted 1 year ago

“Have been using Costa for years but strength of coffee seems to have taken a turn for the worse, now wishy washy. Looks like Starbucks here we come. Sorry Costa!”

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Posted 1 year ago

“We used Costa coffee in faro airport on Saturday 24th February. The cup was only half full and very weak. We complained to the staff to no avail. We have since complained by email to the company, who said they were sorry. That's the level of the company care you can expect”

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Posted 1 year ago

“Today I have visited the branch in St James street, east London. I was served by Saikota and I think she deserves a huge shout out. 🌟🌟🌟🌟🌟”

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Posted 1 year ago

“I live in Crewe and there is a big difference in prices. Toast and cortado cost £6 in town and £4.85 at retail park! Cortado and waffle in town £5.15 and at retail.park £4.85! WHY”

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Posted 1 year ago

“My visit on Thurs 25/1/2024 to Havant branch inside big store, at 4:15pm - the queue was long about 6 people in front of me and store was full - 3 staff only one making coffee another running round the back out of sight a lot the other was counting tea bags and doing a stock take- took 15 minutes to get served - I thought you should know this - quite a stupid use of staff - surely stock take is done when closed or nearer closing time not at the expense of queuing customers? I only popped in for 2 quick espresso to take away, but turned into a major visit - unhappy as nobody apologised for the delay, it was uncaring of the customer and focused on the staff needs far above -”

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Posted 1 year ago

“London camberwell branch spent £30 worth food and drink. Forgot one friend vegan ask 1 hot chocolate to change to non dairy,only to be told another 49pence. What a trivule penny pinching establishment Rod”

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Posted 1 year ago

“Used Costa in next Hedge end Hampshire, ask for 3 cappuccinos cups not put on saucers but when I got to table 2 hardly had froth on them and the 3 was like a flat white with chocolate on top, I'm a regular user of Costa but this was definitely the worst visit ever, queue was to long for me to stand in to complain at the time of being there”

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Posted 1 year ago

“I visited the Costa inside Pembury hospital tunbridge wells this morning (saturday 20th jan ) and what a credit to costa are the 2 lads working there this morning, remained calm and polite on what can only be described as a nightmare opening morning, tills not working as a power cut the night before. The politeness of them both was outstanding even when everything seemed to go wrong, well done both of you.”

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Posted 1 year ago

“I regularly visit the Castle Street, Edinburgh store. The staff are very friendly. They always remember my order which I find amazing and it really makes my day. I bring my own cup for my coffee and also bring another cup for ice which they fill for me and I just add water.”

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Posted 1 year ago

“Toilets blocked all empty tables not cleaned, place in Waterford Cork Road near homestore or more is filthy. Staff were made aware but just ignored it. Will not call again :(”

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Posted 1 year ago

“I would like to say a very big thank you to the lovely Grace who served me at Costa Aintree drive thru yesterday, she didn't know it but i'd had a bit of a bad day, and after she passed me my hot chocolates she said these are my Christmas presents to you no payment needed, and she changed the whole day for me, so thanks again Grace, you were a little star for me yesterday.”

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Posted 1 year ago

“Costa bomb coffee is not great coffee at all”

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Posted 1 year ago

“Always happy to visit Daleside Road, Colwick Costa.Best one in Nottingham, staff are always cheerful and polite. And will always go the extra to keep customers happy”

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Posted 1 year ago

“I have to say staff at 123 allerton road Liverpool were quite brilliant today when a customer suffered a suspected stroke ; after they called for an ambulance the manageress Nicky after putting the lady on the floor in the recovery position gave c p r when the lady’s breathing stopped which I’m sure saved the lady’s life while waiting for the ambulance to arrive.all staff were superb in dealing with can only be called a very traumatic experience.”

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Posted 1 year ago

“My wife and I have been Costa customers for many years. Our visit to Sleaford today was a particularly good experience. A smile and a wave from Vicky was our welcome. The speed of making and serving the coffee was very quick, as usual. The tables were all kept clear and wiped quickly by Harrison, when customers finished their visit. Thank you, Costa.”

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Posted 1 year ago

“Great coffee so well made by staff at Costa Team Valley Gateshead. I just love this place so everyone so helpful and friendly Thank you.”

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Posted 1 year ago

“We went to the Leeds trinity Costa store, the place was quite busy, which working in retail I understand, I ordered 2 lattes, plus food, the food was ready long before the drinks, but what I hate more than anything is when they don't place the cup catching the coffee directly under, only one side was going in the cup, the other was going directly down the waste tray, I've told your baristas before about it, only to get an annoyed look from them, this needs sorting.”

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Posted 1 year ago

“Wouldn’t go back ever. Super rude”

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Posted 1 year ago

“Costa Coffee Brownhills always lovely staff happy to help. Really nice atmosphere. Service is great”

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Posted 1 year ago

Costa Coffee is rated 3.0 based on 499 reviews