Costa Coffee Reviews

Name: Costa Coffee
Rating: 3.04

3.0 Rating 499 Reviews

46 %

of reviewers recommend Costa Coffee

Company Reviews

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Metrics

3.0

Based on 499 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Avg Email Response Time	-1 hours

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Costa Coffee 5 star review on 1st April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant friendly staff great food”

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Posted 1 year ago

“Went into Costa at Paddington Station near the canal entry and was greeted by Rita. A breath of fresh air. Rita was the most wonderful person we have met in any store in London. Helpful, funny and full of energy. Coffee and the toastie were excellent as well.”

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Posted 1 year ago

“They made my drink just the way I like it, I love the staff as they have such a bubble sprit towards everyone that they serve. Thanks is Kara and Pup they did an amazing job in creating such an experience that I can’t forget.”

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Posted 1 year ago

“Very friendly, and nice atmosphere . Will visit again 🩵”

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Posted 1 year ago

“The tea is lovely - best English breakfast tea from any tea/coffee shop”

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Posted 1 year ago

“I come here in northwitch in the town centre most days the girls here are amazing service 5 star plus plus coffee made to perfection food always fresh and well presented. They cheer me up with their service they know their regulars looks like mainly everyone that walks in x”

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Posted 1 year ago

“Best Costa ever !!! Staff is amazing and so friendly, always feel very welcome as they have massive smiles. I can Only recomend a bit of love to decoration inside a bit of refresher.”

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Posted 1 year ago

“I was served by Laicee, who was Professional and very helpful. She is an Ambassador for your branch here Llansamlet. Please pass on a BIG THANK YOU to this staff member”

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Posted 1 year ago

“Paulina in Costa in Borehamwood so very helpful . She went out of her way to help.”

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Posted 1 year ago

“Fantastic coffee experience here at the drive thru by far the best coffee made to costa standards every time, staff so friendly store always spotlessly clean”

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Posted 1 year ago

“I've been to a few of these but thus was by far the best they didn't have the wee brownie bits but the flavour of my brownie frape was amazing so sweet and caffinated love you Costa ❤️”

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Posted 1 year ago

“Nice coffee excellent staff can't fault.”

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Posted 1 year ago

“Always a warm welcome, lovely atmosphere and never fail with recommendations.”

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Posted 1 year ago

“Polite professional service from staff. Commendable”

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Posted 1 year ago

“Visited Godalming Costa great service, polite server, store was clean *****”

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Posted 1 year ago

“I had a KitKat hot chocolate, with whipped cream. It was good and the staff were friendly.”

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Posted 2 years ago

“The staff are very helpful and kind and there are excellent as their work and they serve you very good I enjoy going to Costa Coffee because the staff so kind and helpful”

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Posted 2 years ago

“The best costa coffe I have ever been! The baristas really know how to make a perfect cappucino and they are always friendly ❤️”

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Posted 2 years ago

“The Team in Stratford Centre is well managed with the manager leading from the front.I go there each morning It does not help when as a company you cannot fix his coffee machine which seem to be always broken.. HELP HIM”

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Posted 2 years ago

“I would just like to make a comment please, I am a regular customer and love to come into store seeing staff happy and smiley. Brook is always very welcoming, always comes out of her way to help us with our tray to the table or even opening the door. Thanks Brook. Keep it up Team Pallion!!”

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Posted 2 years ago

Costa Coffee is rated 3.0 based on 499 reviews