Costa Coffee Reviews

Name: Costa Coffee
Rating: 3.04

3.0 Rating 499 Reviews

46 %

of reviewers recommend Costa Coffee

Company Reviews

Questions

Metrics

3.0

Based on 499 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Avg Email Response Time	-1 hours

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Costa Coffee 5 star review on 1st April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing place , very good coffee , friendly staff and the best Italian coffee Costa Warwick”

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Posted 1 year ago

“I go to my local Costa Coffee, Tscos Extra, Purley most days and just wanted to say how fab the staff are. They make the best coffee my drink is always made to perfection and I am fussy but they always get it right Staff are always friendly, polite and really care about their customers. Costa Coffee Tesco Purley you are doing a fantastic job and we really appreciate all you do.”

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Posted 1 year ago

“braintree town costa is the cleanest in the area, specially the toilets. Staff are helpful, know their customers, a happy place to go.”

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Posted 1 year ago

“Today I have visited the branch in St James street, east London. I was served by Saikota and I think she deserves a huge shout out. 🌟🌟🌟🌟🌟”

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Posted 1 year ago

“I visited the Costa inside Pembury hospital tunbridge wells this morning (saturday 20th jan ) and what a credit to costa are the 2 lads working there this morning, remained calm and polite on what can only be described as a nightmare opening morning, tills not working as a power cut the night before. The politeness of them both was outstanding even when everything seemed to go wrong, well done both of you.”

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Posted 1 year ago

“I regularly visit the Castle Street, Edinburgh store. The staff are very friendly. They always remember my order which I find amazing and it really makes my day. I bring my own cup for my coffee and also bring another cup for ice which they fill for me and I just add water.”

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Posted 1 year ago

“I would like to say a very big thank you to the lovely Grace who served me at Costa Aintree drive thru yesterday, she didn't know it but i'd had a bit of a bad day, and after she passed me my hot chocolates she said these are my Christmas presents to you no payment needed, and she changed the whole day for me, so thanks again Grace, you were a little star for me yesterday.”

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Posted 1 year ago

“Always happy to visit Daleside Road, Colwick Costa.Best one in Nottingham, staff are always cheerful and polite. And will always go the extra to keep customers happy”

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Posted 1 year ago

“I have to say staff at 123 allerton road Liverpool were quite brilliant today when a customer suffered a suspected stroke ; after they called for an ambulance the manageress Nicky after putting the lady on the floor in the recovery position gave c p r when the lady’s breathing stopped which I’m sure saved the lady’s life while waiting for the ambulance to arrive.all staff were superb in dealing with can only be called a very traumatic experience.”

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Posted 1 year ago

“My wife and I have been Costa customers for many years. Our visit to Sleaford today was a particularly good experience. A smile and a wave from Vicky was our welcome. The speed of making and serving the coffee was very quick, as usual. The tables were all kept clear and wiped quickly by Harrison, when customers finished their visit. Thank you, Costa.”

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Posted 1 year ago

“Great coffee so well made by staff at Costa Team Valley Gateshead. I just love this place so everyone so helpful and friendly Thank you.”

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Posted 1 year ago

“Costa Coffee Brownhills always lovely staff happy to help. Really nice atmosphere. Service is great”

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Posted 1 year ago

“Asda Newton Abbot Costa are superb - you wait a while as its busy but its worth waiting for”

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Posted 1 year ago

“I'm in asda Llantrisant just ordered two coffees and one teacake in costa the teacake was dry only two butters given so asked for another had to pay 55p for it so all in all came to over ten pounds also the lady that served me with glasses was miserable from start to finish”

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Posted 1 year ago

“Lovely place for coffee at Loughborough town centre and Leicester city centre hay market venture Leicester good coffees and friendly staff and clean place 10 /10 and friendly atmosphere from Garry whiting”

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Posted 1 year ago

“Lovely place warm welcome and clean and friendly staff in Loughborough and Leicester and good coffees from Garry whiting from Leicester”

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Posted 1 year ago

“friendly staff/good coffe,easy 5 star from me Thank YOU”

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Posted 1 year ago

“Visited Cheltenham branch in Corinthian way (by BMW). First time visit! Great coffee, absolutely spotless and served by a smashing young lad called Scott with a beaming smile!”

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Posted 1 year ago

“Leandra from Purley drive through Costa is the best ever. She makes great iced latte’s and is such a beautiful soul. Thank you”

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Posted 1 year ago

“I love the Vanilla latte, it’s the single coffee what I can drink….. but.. that sugar free vanilla syrup is disgusting 😾 ….”

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Posted 1 year ago

Costa Coffee is rated 3.0 based on 499 reviews