Costa Coffee Reviews

Name: Costa Coffee
Rating: 3.04

3.0 Rating 499 Reviews

46 %

of reviewers recommend Costa Coffee

Company Reviews

Questions

Metrics

3.0

Based on 499 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Avg Email Response Time	-1 hours

Visit Website

Write Your review

Tell us how Costa Coffee made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Costa Coffee 5 star review on 1st April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service. Ben and Anaya, in Costa Cullompton, were very friendly and efficient. I felt really at home, and will definitely make this a regular destination when I'm need of a Caffeine boost.”

Helpful Report

Posted 2 years ago

“Great staff, great service and very personable manager at the store who remembered me even though I had not attended the store in months!!”

Helpful Report

Posted 2 years ago

“All ways been good staff are all friendly and like a laugh”

Helpful Report

Posted 2 years ago

“Personale gentilissimo e disponibile. Grazie mille ❤️”

Helpful Report

Posted 2 years ago

“Very enjoyable coffee and cake at Derby Road Burton on Trent. Premises clean and tidy. Place was busy but service was really good considering that. I was serviced by a young lady (think her badge read Tia but writing small with my bad eyesight) who was lovely and friendly whilst ensuring I had everything I needed. I was originally going to drive thru, glad I chose to dine in. Definitely recommend for all the above reasons. Not often you see such a happy team in these stores in my experience”

Helpful Report

Posted 2 years ago

“Fast service and the place is clean”

Helpful Report

Posted 2 years ago

“Great service at costa peterborough brotherhoods great work ellen and Elissa always smiling and helpful 😊😊”

Helpful Report

Posted 2 years ago

“I ask is it possible with lemon my earl grey tea, Nicole first said sorry no but looked around ask me fresh lemon slice with the tea. She made an extra step I was very happy thank you Nicole.”

Helpful Report

Posted 2 years ago

“Staff today very helpfull Ms Elif at till and preparing my cappuccino”

Helpful Report

Posted 2 years ago

“I was served by Rakshit at Costa Heathrow Terminal 2 departure, level 5. He was very kind and helpful. He provided me with excellent customer service.”

Helpful Report

Posted 2 years ago

“The coffee shop is very clean and staff are so attentive. All hot nd cold drinks are fleshly served by their trained staff. The staff name is 'Kiran' she made my day fabulous when I visited yesterday. However, I visit this shop almost 5 days in a week. I will strongly recommend my fnf to visit his shop.”

Helpful Report

Posted 2 years ago

“Everyday I drink a coffee from Edmonton green Costa All staff are very kindly and friendly. They re so quick as well.”

Helpful Report

Posted 2 years ago

“I went to a Costa store in the Kingfisher Centre in Redditch on Sunday 9th January, 2023. The Customer Service I received there was excellent.The store was extremely busy and there were only two members to cope with it all. The two women involved remained so calm and professional and nothing was too many trouble they really were excellent, the coffee was lovely too. It's 5 stars from me!”

Helpful Report

Posted 2 years ago

“Costa Billericay. The service here is unbelievably superb! You are all so very amazingly good at your jobs roles! You are always so very friendly and welcoming! 10 out of 10! I have nothing but my very very top praises for all the crew @ Costa Billericay. Thank you all so very much for always making my visits fantastic! Chris.”

Helpful Report

Posted 2 years ago

“Myself and my partner went in today and the customer service was brilliant and coffees was really nice definitely recommend going here the team was really friendly and welcoming.”

Helpful Report

Posted 2 years ago

“Stafon at the erdington branch makes the most tasteful coffee I have had the pleasure of tasting, all the staff are on it with there full attention. Thanks guys”

Helpful Report

Posted 2 years ago

“Costa Elgin Retail park Edgar Road Wow what a welcome we got. They were friendly and nothing was too much bother. one of the best Costa we have been in. The Store was clean and the tables were cleared and sanatised quickly. It was very busy on the monging we went in, but the wait was not too long and the coffee was excellent so thank you to Claire for the amazing cortardo and the perfect latte. |If you want great service, friendly staff and personalised service please do visit The Coast at the Retail Park, Edgar Road, the best in Moray.”

Helpful Report

Posted 2 years ago

“Today we have served an amazing delicious Costa coffe made by April and Bashal from Queen Elizabeth hospital Costa shop. Thank you guys. You're amazing 👏 💖 🙏💖☕️”

Helpful Report

Posted 2 years ago

“It's so delicious and it's a milkshake never goes wrong with me. Lovely staff”

Helpful Report

Posted 2 years ago

“Costa is my go to coffee shop chain. Quality always high and consistent and staff very patient and friendly.”

Helpful Report

Posted 2 years ago

Costa Coffee is rated 3.0 based on 499 reviews