Costa Coffee Reviews

Name: Costa Coffee
Rating: 3.04

3.0 Rating 499 Reviews

46 %

of reviewers recommend Costa Coffee

Company Reviews

Questions

Metrics

3.0

Based on 499 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Avg Email Response Time	-1 hours

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Costa Coffee 5 star review on 1st April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We love Costa Coffee”

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Posted 3 years ago

“Love this Costa coffee it’s in a unique setting. York railway station . Sit and watch the world go by. It’s elevated and it’s in a old signal box. Staff really helpful especially today when I got mixed up trying to use my app”

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Posted 3 years ago

“Coffee made as asked. Sounds simple, but so difficult to achieve at other coffee chains.”

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Posted 3 years ago

“Costa Quedgeley is my local and the Manager and all his staff are friendly polite and professional and provide a excellent service. 👍😁👏☕️👏☕️👏☕️👏☕️👏☕️👏☕️👏☕️👏☕️👏☕️👏”

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Posted 3 years ago

“Great coffee as always, would always recommend”

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Posted 3 years ago

“My husband and I are staying in Chineham with my daughter over Christmas. We now live in spain full time so a trip (or 3) to Costa is a really nice treat. Anyway the nearest one is in Chineham Shopping Centre and we’ve been really impressed by the customer service, quality of the food and beverages and particularly the service afforded to us by a lady called Noreen. She was friendly, helpful and above all else cheerful on each of our visits. Many thanks xx”

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Posted 3 years ago

“I have been coming to Costa in Aylesbury high street with my friend's every morning, the staff are very friendly, it is always clean and tidy, we never have to wait long to be served, very inviting, would highly recommend going for coffee there, thankyou for making my mornings brighter”

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Posted 3 years ago

“Costa Grantham I use this store at least twice a week and every time I go in Brett is fantastic always friendly happy complimentary and his customers service is outstanding he is a credit to your company fantastic management skills sorry if he is not a manager if not then he should be”

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Posted 3 years ago

“Just had the most amazing clementine and cranberry cake with excellent flat white. What a welcome break from Xmas shopping”

Costa Coffee 5 star review on 14th December 2021

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Posted 3 years ago

“poo pee paw paa ooooooooooo0oo”

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Posted 3 years ago

“poo pee paw paa ooooooooooo0oo”

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Posted 3 years ago

“Went to Costa at Edwalton today, they were short staffed, so Manager, Maria, got up and served us during her break. What service!! I had a, best ever, coconut hot chocolate and Hubby had a lovely flat white, complete with nice pattern. What a lovely experience. Drinks were tasty and hot, just as we like them. The store was warm and welcoming, with not too many customers, and was lovely and clean, as usual. The staff are lovely & friendly. Will call again for this great coffee experience.”

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Posted 3 years ago

“Today a lovely lady with glasses and a braid was so kind to bring my tray to the table since I’m not able to!! Lovely service and lovely staff! Very clean shop”

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Posted 3 years ago

“Excellent service in the Kidlington OX5 store. Even though short of staff always get a very warm welcome and nothing is to much trouble for them. Would always use this store. Always clean and tidy when ever I have visited.”

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Posted 3 years ago

“Costa at Next Silverlink North Shields. While we were there today for 2 coffees the staff never stopped, they cleaned tables constantly and were extremely pleasant.”

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Posted 3 years ago

“Today 31 October me and my friends broke down on the m54 motor way. We went to Costa coffee on strafford Road Wolverhampton. I just wanted to put a review up for Holly she was so helpful and kind to me and my friend after a traumatic situation. Would just line to say thank you to Holly for looking after me and my friend.”

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Posted 3 years ago

“Went to Costa Trinity Center in Leeds, were served very fast, the guy on the till was super friendly and nice and the girl on the coffee machine was very chatty whilst working, thumbs up for a great Halloween costume for both of them and for the lovely mocha i had.”

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Posted 3 years ago

“Excellent service provided by Aria At Costa in Cambridge Close in Aylesbury Retail Park”

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Posted 3 years ago

“Staff really friendly, always have a smile and a chat. The coffee is delicious.”

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Posted 3 years ago

“I've just been in Costa in town centre Corby and I've had the best customer service from the manager Corey and Paul Wonderful welcome smiles and welcoming”

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Posted 3 years ago

Costa Coffee is rated 3.0 based on 499 reviews