Costa Coffee Reviews

Name: Costa Coffee
Rating: 3.04

3.0 Rating 499 Reviews

46 %

of reviewers recommend Costa Coffee

Company Reviews

Questions

Metrics

3.0

Based on 499 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Avg Email Response Time	-1 hours

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Costa Coffee 5 star review on 1st April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have a coffee every morning at my local Costa which is located inside tesco at Harrow / London. Maria and the test of the yeam provide an excellent customer service . More importantly they always remember their local customer and get the drink even before asking . A smiley coffees always taste better and brighten up the start of the day .”

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Posted 5 years ago

“By far the nicest/happy/friendly team @ any Costa coffee - Hockley Essex 😉”

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Posted 5 years ago

“I have been visiting Medford retail park Costa over the lasts 6 weeks and really enjoy the friendly atmosphere and efficiency of the shop. Jenny really keeps the tempo up”

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Posted 5 years ago

“Costa Biggleswade always makes me happy the staff are always polite and hard working. The coffee is the best I always have a flat white and Biggleswade make the best well done to you all”

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Posted 5 years ago

“Excellent service friendly staff”

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Posted 5 years ago

“The staff member at the commercial street brunch in london were so help full sorted out the points on my card and put them all on a new card great service”

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Posted 5 years ago

“New costa at st Micheal’s retail park Basingstoke Excellent service all ways happy”

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Posted 5 years ago

“Just like to give a big thumbs up to the staff at Costa Stansted airport. Always a smile and great coffee.”

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Posted 5 years ago

“great coffee always served with a smile”

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Posted 6 years ago

“Most of the time drive throughs prove quick and efficient, though occasionally orders are incomplete and drinks lacking in added taste or added syrups and staff seem moody and uninterested in serving the customer. However, at Costa Drive-thru in Shirley, Solihull, some of the staff seem more than willing to help and go that 'extra mile'. A big thank you to Rich and Jade and Sara (I think that's the spelling) who smile and don't gripe in front of customers. I've even recommended you to those I know who have said the same, so a BIG thanks, guys. They make their drinks how they like them to taste (thanks, Rich!).”

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Posted 6 years ago

“Coffee is exemplary and totally consistent great quality good prices. My 'go to' coffee shop:)”

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Posted 6 years ago

“Friendly staff and a lovely cup of coffee”

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Posted 6 years ago

“Costa Hayes Lombardy business park has by far the best team . fantastic attitude and very helpful .”

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Posted 6 years ago

“I generally use two in my area, but I also travel to and from Edinburgh. Every Costa I have used the staff are more than helpful and most definitely polite and cheerful.”

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Posted 6 years ago

“The Costa chain is easily the best store on the high street. Amazing coffee and amazing prices.”

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Posted 6 years ago

“Great value”

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Posted 6 years ago

“So very welcome and staff are very friendly,Portland road hove”

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Posted 6 years ago

“Got my drink roght and was very tasty anx helpful staff”

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Posted 7 years ago

“Always friendly and good coffee”

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Posted 7 years ago

“I enjoyed the customer service and even though one of the service reps was new (you could tell), she acted very professional and attended to me well.”

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Posted 7 years ago

Costa Coffee is rated 3.0 based on 499 reviews