Costa Coffee Reviews

Name: Costa Coffee
Rating: 3.02

3.0 Rating 489 Reviews

46 %

of reviewers recommend Costa Coffee

Company Reviews

Questions

Metrics

3.0

Based on 489 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Avg Email Response Time	-1 hours

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Costa Coffee 5 star review on 1st April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Costa Coventry Airport Retail Park….The staff are always friendly and welcoming, they provide an excellent service on every occasion that I visit, keep up the good work team.”

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Posted 2 years ago

“Cost now £3.35 for a medium latte. Now very pricey. Plus the Cheadle Hulme now paper cups due to staff shortages. Cakes mow smaller and again pricey. Not be visiting and have cheaper elsewhere. A”

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Posted 2 years ago

“Olga was very helpful”

Costa Coffee 5 star review on 3rd June 2022

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Posted 2 years ago

“The new soya milk is undrinkable. Most vegans are avoiding them now.”

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Posted 2 years ago

“This is not the first time I have visited the store on Leeds road Huddersfield near the football ground today the store was quiet we ordered four drinks and three sandwiches which took fifteen to twenty minute to be ready as the two staff were talking to what seemed to be a friend the drinks order was a skinny latte and a latte and two other but didn’t tell us which drink was which between the lattes”

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Posted 2 years ago

“Aberdare Costa must have the friendliest happiest staff of them all ( and I’ve been to few!) Always smiling and helpful and the service is quick and efficient- had an especially good latte today made by Johnny Cheers to all at Aberdare”

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Posted 2 years ago

“Just been in to your Newton Aycliffe branch and what a lovely welcoming from the three ladies who were serving very smile and happy 1/5/22 will definitely be going back if this is welcoming you receive”

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Posted 2 years ago

“Dodgy store staff, poor quality of food and drink The middle aged man with long hair and glasses has very bad personal hygiene, smells and seems to have an unhealthy interest in the children going there Food was cold when served and drinks tasteless, very unimpressed”

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Posted 2 years ago

“The price of your cakes is mixed. A lousy bun costs 17 aed and a pastel de nata a 6aed! Do you know how much work it takes to make a pastel de nata! A genuine differentiated product!!”

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Posted 2 years ago

“Really love visiting Costa for a treat. Being a wheelchair user always find their facilities very good. However today visited Costa at Meadowhall, sheffield my carer always has a hot chocolate tried new Kit Kat one today. did not like it at all. was bitter and left a horrible taste in mouth afterwards. Not a good choice of flavours made by costa.”

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Posted 2 years ago

“Stopped off at Costa in Blyth services on the A1. Lovely soya latte (no extra charge for soya milk) and a really yummy chocolate and pecan slice - made by Bosh - hope they keep it on the menu!”

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Posted 2 years ago

“Love visiting a Costa. Coffee and slice of cake are always delicious. The stores are always cosy sand staff friendly.”

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Posted 2 years ago

“Best coffee out there 😋”

Costa Coffee 5 star review on 19th March 2022

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Posted 2 years ago

“Was nützen Fair Trade wenn alles in Einwegbechern Verkauf wird und den Berg Papier- und Plastikmüll noch größer werden lässt. Alles nur Greenwashing ...”

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Posted 2 years ago

“Very dirty, needs a deep clean”

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Posted 2 years ago

“So many times going through drive thru and being given wrong or incorrect drink. So frustrating.”

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Posted 2 years ago

“Ordered my usual Coffee Online this morning, unfortunately it went to the last store I ordered from and not the one I wanted to collect from this morning. Caroline, the barista at Chipping Norton, Costa was very helpful in resolving the issue and without question fulfilled my order. Excellent service. Thank you”

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Posted 2 years ago

“We love Costa Coffee”

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Posted 2 years ago

“Love this Costa coffee it’s in a unique setting. York railway station . Sit and watch the world go by. It’s elevated and it’s in a old signal box. Staff really helpful especially today when I got mixed up trying to use my app”

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Posted 2 years ago

“Staff incredibly miserable takes 25 mins to grab a hot choc at a drive through can’t take a laugh and a joke accused me of being rude when just trying to lighten the shitty situation. Won’t be returning.”

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Posted 2 years ago

Costa Coffee is rated 3.0 based on 489 reviews