Cotton Traders Reviews

Name: Cotton Traders
Rating: 2.75

2.8 Rating 227 Reviews

43 %

of reviewers recommend Cotton Traders

Company Reviews

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Metrics

2.8

Based on 227 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Cotton Traders 1 star review on 29th November 2022

Les

Cotton Traders 1 star review on 11th March 2022

Jayne C Greer

Anonymous

Anonymous // 01/01/2019

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“Cotton Traders are not true to size. Size 12 is a size 16!”

Helpful Report

Posted 3 years ago

“Ordered a jump suit which took forever to come, in fact asked to review my purchase days before it arrived. So disappointed with it, would have fitted a 7ft giant. This is not the first time their sizing has been way wrong. Still waiting for a refund, but as I paid for delivery and return this awful company has cost me £7.90 for the experience. Would definitely NOT recommend”

Helpful Report

Posted 3 years ago

“I added the Cotton Traders app to my phone Sunday 11 April 2021. I set up a password and gave my email address. Both were rejected several times - so annoying. I haven't shopped with Cotton Traders for at least 5 years. After many attempts trying to order 3 ladies tops - I just gave up. This morning I phoned Cotton Traders, ordered my goods, but explained to three people that I had had problems ordering (I spoke to three people because they said that they couldn't help me - it was like pass the parcel!!)I really don't think that I will be reordering any goods from Cotton Traders. My shopping experience was appalling!”

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Posted 3 years ago

“I've ordered 2pairs of trousers for my husband 48 waist 27length his first pair have come 40 waist and they are sending the other pair at 40 waist hope you can change this can't get through on phone the name is Mrs scott”

Helpful Report

Posted 3 years ago

“I bought a pair of so called knee length shorts from this company. When they turned up they were more like flares than snug fitting appalling things. So I sent them back for a refund. I paid out £23. When my refund came it was £15. What a rip off comps this is do t bye from them EVER. P Lequesne”

Helpful Report

Posted 3 years ago

“I’ve always been pleased with goods from cotton traders, however was very disappointed with a reversible jacket I ordered, nothing like the picture , infact very poor quality different colour as advertised and finishing was awful, cost £47, has been returned.”

Helpful Report

Posted 3 years ago

“I wanted to exchange an article to another size. On the phone (costs 7p per min.) they assured me to send the article with Hermes immediately. ut this did not happen. Although I send the received article back. They substracted 7 Pounds and refunded instead - even without giving me the information that you have to pay delivery costs twice. But most of all against our agreement to exchange the article! I will never by anything from Cotton Traders again.”

Helpful Report

Posted 3 years ago

“The items ordered were not delivered and so the courier returned the order to CT. I was credited the cost of the items only as I was charged for the return delivery cost. This was unfair as there seemed to be a problem with the courier used by CT. I will not use CT again.”

Helpful Report

Posted 3 years ago

“Just had long grey cardigan delivered (in sale). Very cosy & warm - excellent quality as usual and never had a bad item from cotton gold customer. In difficult covid times they delivered - very thankful in this cold snowy weather 🤗”

Helpful Report

Posted 3 years ago

“Gold card received today. As usual items required weren't in stock. Wish you would stop sending me useless catalogues. Stopped using cotton traders a year ago because of nil stocks but thought I would try again. What a joke.should be nil stars .”

Helpful Report

Posted 3 years ago

“Have been with CT for many years. Quality of Rugby Shirt bought recently (Recd 29/12/20) is significantly lighter and poorer quality cotton than usual. I did have one years ago that only lasted a few months before loosing shape and I'm wondering as to whether these "Sale" goods are made to a price especially for "The Sale." Won't buy anything online again as I once bought two fleeces both sized 3XL and both were completely and hugely different sizes. That experience cost me £10 and I gained nothing! Come on CT play the game. You have a good market but are seriously eroding trust!”

Helpful Report

Posted 3 years ago

“Purchase delivered quickly. Exactly as advertised. Was looking for a pair of fleeced lined waterproof pants for golf and walking for weeks. Found the perfect pair on cotton traders website. And a very good price and perfect fit.”

Helpful Report

Posted 4 years ago

“Lovely quality and true to size clothing. Easy ordering and fast delivery. Cannot fault Cotton Traders.”

Helpful Report

Posted 4 years ago

“My mum as the cotton trader books and finds the clothes very comfortable, she also likes having them delivered to the door as not a shop by where she lives.I also have clothes and find them good quality.I would definitely recommend them.”

Helpful Report

Posted 4 years ago

“Too complicated to remember password , telephone no went elsewhere, I really liked the trousers but gave up . I am used to buying online and even though I am 82 have never been so frustrated and disappointed...I eventually gave up,🤬”

Helpful Report

Posted 4 years ago

“I bought a pair of walking shoes that have collapsed under the heel, hardly used. Rang up to see if I could replace them, they did not want to know. The shoes are not fit for purpose”

Helpful Report

Posted 4 years ago

“Never trust a company that doesn't except paypal”

Helpful Report

Posted 4 years ago

“In all the years I have been shopping with Cotton Traders I have only needed to contact Customer Service twice and both times the service was excellent. No hassle,no problems just good,quick,fair service. Many thanks.”

Helpful Report

Posted 4 years ago

“Charged £6. 95 for the pleasure of delivering and returning an item that didn’t fit. 7p a minute to call customer service to complain. Absolutely ripoff . Never again, avoid at all cost !!!!!! Much better companies out there that want customers to return but certainly not cotton traders!!!!”

Helpful Report

Posted 4 years ago

“I was deducted £6.94 for post and packaging when I returned an item.A rip - off compared with other companies”

Helpful Report

Posted 4 years ago

Cotton Traders is rated 2.8 based on 227 reviews