Cotton Traders Reviews

Name: Cotton Traders
Rating: 2.75

2.8 Rating 227 Reviews

43 %

of reviewers recommend Cotton Traders

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Metrics

2.8

Based on 227 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Cotton Traders 1 star review on 29th November 2022

Les

Cotton Traders 1 star review on 11th March 2022

Jayne C Greer

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed order on 12/5/19, dispatched according to them on 12/6/19. On 12/19 still waiting to receive sweater. They did, however, send email asking me if I was enjoying my purchase. I explained problem, they said they’d let me know in three business days. It’s been 4 and there is no word. This is my first and last experience with this company. Monica Hosaflook Atlanta, GA”

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Posted 4 years ago

“Never received the coat I ordered. When I went to the email link that said it had shipped I was showed 'sorry' no tracking is available on standard shipping. Standard shipping was free, but never mentioned no tracking service so of course I agreed to it. I'll stick to eBay and Amazon from now on.”

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Posted 5 years ago

“Ordered a coat and paid for next day delivery and received it 6 days later. Will not order from you again as long as you are using Hermes!!!”

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Posted 5 years ago

“Ordered a coat and paid for next day delivery and after many phone calls received my coat 6 days later. Will not order from you again as long as you are using Hermes!!!”

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Posted 5 years ago

“Order received late. Order not complete as missing 4 of 6 items ordered. Quality of blouse and jacket that did arrive seemed very good BUT I ordered PETITE and received regular. Now trying to talk to someone to arrange return and also to report missing items. Too bad email doesn't work and phone just goes to voicemail.”

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Posted 5 years ago

“I have attempted to use your online facility, all my details are correct as I ordered a few months ago. Four attempts and unable to purchase any goods? I contacted your direct order line and are you aware your online prices do not tally with your direct phone team... Frustration all round.. remember Go Outdoors are superb on online...”

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Posted 5 years ago

“I was told the quality is on par with M&S. Simply not true, from the few items i've purchased from Cotton Traders, the quality feels cheap and this is consistent. The worst part is, their customer service is by far the worst i've experienced. Just appalling, be prepared to wait for over a week just for a reply followed by a completely unhelpful response.”

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Posted 5 years ago

“Good quality good fit good price”

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Posted 5 years ago

“Poor customer service - waiting over 12 days for refund. Not acceptable - have shopped with CT for over 10 years , never again. Sharp practice.”

Helpful Report

Posted 5 years ago

“Hi, wanted to send praise for a young man named Jamie on the Customer Service team. Spoke to Jamie on 6/11/19 between 10 and 10.15 a.m he was so polite and patient listening to me moan about a previous employee I had spoken to on 5/11/19, who did not keep their promise. Was very disappointed with this lady and vowed never to buy anything else from you again. I decided to try again, and got through to Jamie who was calm and listened to me, he apologised and said he would speak to his supervisor to see what could be done, came back on line and again apologised this time for keeping me waiting. Was so impressed with his professionalism and the way he handled my complaint. Cannot praise him enough, and wish him all the best for the future, feel he can go a long way. Oh yes, Jamie delivered his promise and put my order right. Thank you Jamie and a very Merry Christmas. Delphine Dunne”

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Posted 5 years ago

“What a shower this lot have turned into. I have bought many things from them in the past but am gobsmacked by my latest experience. I placed an order yesterday asking for delivery in 5 days time and upon checking my e mail confirmation I realised it was going to be shipped to a previous address (my fault). I rung to change the delivery address and was told they couldn't do it even though the item had not left the warehouse. Their answer was that it would have to be delivered rejected returned to the warehouse and eventually I would get a credit. I asked to cancel and they said I couldn't. I don't think they have heard of the consumer credit act. I would be very weary about buying from this company at the moment.”

Helpful Report

Posted 5 years ago

“I have shopped with Cotton traders for years, no problems until I tried to return goods this time. Suffice to say I still have the goods and Hermes have two lots of 2.95 for NOT collecting goods. Cotton traders say not their problem. Well they choose to use Hermes as their carrier so it should be their problem. After so many years I doubt I will use them again. Customer diservice rules apparently”

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Posted 5 years ago

“Tried to order an item on web page and got stuck on 'order and review' - tried THREE times from scratch and this happened. I then tried to order item by telephone and but they said they couldn't arrange Hermes deliveryshop option over the phone! Spent the best part of 30 minutes doing all this. Complete waste of time.”

Helpful Report

Posted 5 years ago

“I ordered two pairs of jeans they were too small so sent back and charged £2:95 for the pleasure of trying something on then if I re ordered I would also be charged a fee of £3:99 for delivery. Also I now have to wait 7 to 10 days for my refund, But they took my payment quickly enough but I have to wait to be reimbursed, COTTON RIP OFF MERCHANTS I will not be back thats a certainty there are plenty of companies who appreciate your custom out there try them.”

Helpful Report

Posted 5 years ago

“FAR FAR FAR TO BIG, I HAVE A BEACH POLO DRESS THE SAME LENGTH!!!!!!!! THIS IS THE SECOND TIME I HAVE HAD TO RETURN ITEMS AT MY OWN COST ONLY BECAUSE OF SIZING SAME AS YOUR OTHER CLIENTS I WILL NEVER USE YOU YOUR COMPANY AGAIN!!!!!! I ONLY NEED COLOURED POLO SHIRT COME ON GUYS GET A GRIP MORE THAN HAPPY TO TALK TO ANY OF YOUR STAFF/MANAGERS”

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Posted 5 years ago

“Where on earth is Internation returns - I have been looking for ages and will now just return through the Post Office, and will no doubt have to pay a lot more. Not a good web site.”

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Posted 5 years ago

“International customers beware. It is an assumption that all customers own a computer & printer. This is the only way a return can be made and the process is not easy.”

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Posted 5 years ago

“Ordered 3 pairs trousers 19th March, now told might not be here until 26th March, put a man on the moon 60 years ago in less time than it takes to get 3 pairs from Altringham to Leeds!!! Never again, really poor service,”

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Posted 5 years ago

“I ordered a pair of jeans but had to return as the jeans were too big and also made with bad quality material. They were reduced from £26 to £16 so I would have expected better quality. I not only had to pay £3.99 delivery charge but also £2.95 for returns. £6.94 in all -what a rip off! Never again will I buy from Cotton Traders.”

Helpful Report

Posted 5 years ago

“Been buying clothes for work for years but do wish they would repeat stock after 3 months.”

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Posted 5 years ago

Cotton Traders is rated 2.8 based on 227 reviews