Country Attire Reviews

Name: Country Attire
Rating: 2.02

2.0 Rating 277 Reviews

25 %

of reviewers recommend Country Attire

Company Reviews

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Metrics

2.0

Based on 277 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Country Attire 1 star review on 27th December 2022

Anonymous

Anonymous // 01/01/2019

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“Item has not been received after nearly a month, several emails sent and noone is getting back to me. Avoid at all costs.”

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Posted 3 years ago

“I will say I ordered Birkenstock sandals from there and my guess is they are still on a container sitting out in the ocean because it has now been more than 6 months ànd they still haven't arrived🤔 I wrote to customer service no one helped me”

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Posted 3 years ago

“extremely poor customer service and slow time to return orders. Do not shop here!!”

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Posted 3 years ago

“Avoid at all costs !!! Use bigger retailers with better customer focus. Country Attire offers no customer service or flexibility on terms, including returns for replacement. Bought a pair of Hunter boots as a gift, unfortunately unwanted, tried to return / swap but as 6 days out of 30 day returns period was flatly refused. Requested to speak to a manager but told they do not take calls, when asked if the call handler could speak on their behalf, told rather condescendingly “yes, as they deal with this issue regularly and there is never an alternative outcome”. Next, John Lewis to name but two businesses with far better respect for customers and therefore repeat business.”

Helpful Report

Posted 3 years ago

“Received order which did not fit, charged €11 for return! No refund yet as the tracking says the item is on pallet in the the carriers hub after a week in transit. Not recommend due to costly returns and have to wait upto 15 days from them receiving the return ti getting money back. Bear in mind an item that took 3 days ti arrive to me has spent 8 days in transit to a hub.”

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Posted 3 years ago

“Do not trust this company they refused to cancel order after less than 24 hours now they claim free returns online w but it is a minefield you have to use their rebound system which is totally unusable !! shame on this online company who take your money and more than others for the same item and do not bother replying and issue a full refund disgusting !”

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Posted 3 years ago

“Very slow delivery and even slower refund...no email to confirm order, return or refund unless we contacted them.....it will be the last resort to order again”

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Posted 3 years ago

“Ordered a Barbour quilted jacket ,£30 cheaper than anywhere else. Free postage eco friendly packaging.Ordered Saturday afternoon ,jacket arrived Monday morning.Brilliant !”

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Posted 3 years ago

“I called to check on sizing of a boot and was told by the company to order my size as they run true to size. They are enormously large - I should have ordered a size down and now I have to pay $22 to return them.”

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Posted 3 years ago

“Was super worried about purchasing from Country Attire based on the bad reviews, however, couldn't have been a better experience! Ordered two pairs of shoes to be delivered to NZ and they came on their expected delivery date (10 days after I ordered them)! This is amazing considering the amount of COVID-19 related delays that are currently happening. Shoes were safe and sound, the correct styles, and the correct sizes.”

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Posted 3 years ago

“I was also worried because of the reviews but I ordered a bag. I paid extra for premium delivery because Royal Mail are experiencing delays around here. Very fast and reliable delivery. Would definitely use again!”

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Posted 3 years ago

“Fast shipping, was worried about the bad reviews ,but i have no complaints very happy with the item it arrived flawless just like description.”

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Posted 3 years ago

“Mainly that their sizing is totally off. They advertise a UK 4X as a US 18. Definitely not accurate as that would be my size but the jacket I ordered fit more like a US 22. Then to add insult to injury, to return the item cost me an additional $72 plus approx $25 Duty (to ship to Canada).”

Helpful Report

Posted 3 years ago

“Aweful service Lacoste face masks not even taken out of wrapper size sent too large say they don’t accept returns nonsense avoid these scammers at all costs !!!”

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Posted 3 years ago

“Rude customer service says jewellery is meant to turn rusty after 2 weeks yes 2 weeks !!!! No refund or replacement”

Country Attire 1 star review on 7th September 2021

Helpful Report

Posted 3 years ago

“F*cking useless!!! Didn’t get an email confirmation for my order even though the money was taken from my account so I emailed the customer service and they took three days for a useless reply saying they couldn’t find my order on the system. Still haven’t got confirmation that I’m going to receive my order nor do I have a refund. So freaking useless”

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Posted 3 years ago

“Received my Harris Tweed jacket today, lovely coat, may I thank your company for your prompt and efficient service, also pleasant people to deal with,”

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Posted 3 years ago

“I had no problem with the purchase and delivery. However, their customer service is in a word terrible. The product I sent back is delivered to their warehouse on 31 July. Since then they did nothing. They are not paying back to me. They share no information. They are not helpful at all. I won't use this horrible website anymore. I will take legal action against them if necessary.”

Helpful Report

Posted 3 years ago

“I've used this shop twice and both times have received excellent service. The first time I bought sandals, but needed to return them and the process was really smooth and simple and money refunded with no hassle. And now just bought a raincoat - again totally hassle free experience. I like that they use royal mail too for delivery. Thank you, Karen 😊”

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Posted 3 years ago

“I bought a pair of boots for $118 They were of very poor quality and the buckle broke on the second wear I contacted the store and they apologised and said to send them back at my own expense and I could get a refund They could not supply me with another pair of better quality I told them it would be very expensive to send them back so they offered me a $20 refund for my very poor quality boots shrug 🤷🏼‍♀️”

Helpful Report

Posted 3 years ago

Country Attire is rated 2.0 based on 277 reviews