Country Attire Reviews

Name: Country Attire
Rating: 2.02

2.0 Rating 277 Reviews

25 %

of reviewers recommend Country Attire

Company Reviews

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Metrics

2.0

Based on 277 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m disgusted by the appalling service! Ordered a Ted Baker bag for my best friends birthday which never arrived! Called them spending over 25 minutes on the phone getting no answer! I’ve emailed and still haven’t had a response. Won’t be using them again”

Helpful Report

Posted 5 years ago

“Very poor service, parcel has not arrived and we are now on 16 days. Customer service takes 5 days to reply to emails and they are confused themselves! Never again.”

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Posted 5 years ago

“Very poor customer service”

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Posted 5 years ago

“On May 22, 2019 i purchased Order number 4166457 and until now haven’t received. I keep chasing the help support and they replied we will follow up the courier. Its been a month now and i have no idea if my purchased item will deliver to me or NOT. To COUNTRY ATTIRE ,if you can’t deliver the purchased item of the shopper, let them know and don’t let them wait. SO DISAPPOINTING..grrrrrrrr”

Helpful Report

Posted 5 years ago

“My mother ordered a pair of shoes two month ago and they never arrived. She contacted this company several times but they helped us very badly. In the end we asked for a refund and it never arrived. I am very disappointed by this poor service and have now lost my €105.. Ordernumber 180736760”

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Posted 5 years ago

“Incompetent. Poor customer service.”

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Posted 5 years ago

“I have just used this Company for the first time and I am so so impressed with the jacket I bought and the service I got was the best the delivery was free and came next day and I was able to pay thru my Amazon account and they are fabulous and paid straight away. I can only say brilliant about their whole set up and the jacket is superb”

Helpful Report

Posted 5 years ago

“I ordered a Barbour international coat from country attire it was delivered within 36 hours and free. Unfortunately they do have misleading information on website regarding side pockets but it was 20% off so can't complain but brought it to their attention. Usually wear large but slim fit so order one size up to be safe.”

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Posted 6 years ago

“DO NOT BUY FROM COUNTRY ATTIRE! Ordered a tweed coat from them for £100+. Nothing appeared and had no luck contacting them after many attempts (not even a number for them) Then 2 months later a random coat, nothing like I ordered turned up!?”

Helpful Report

Posted 6 years ago

“Funny, ordered a jacket according to the size guide. This jacket did not match the size guide and is too small. Country Attire Doesn’t want to pay for the return shipping cost when they sent me a jacket too small :) I called my bank that canceled the purchase because they did not deliver the correct item and if they want the jacket back they have to pay for the shipping cost. I wouldn’t recommend anyone to buy anything from Country Attire.”

Helpful Report

Posted 6 years ago

“A great online fashion retailer supplying the brands I love to wear (Red Wing and Barbour). Returns are dealt with a promptly and no quibbles.”

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Posted 6 years ago

“My husband purchased me a jacket for Christmas that I had asked for , being a man he wrapped it up not noticing that anything was missing, when I opened it on Christmas Day I saw straight away that the belt was missing , he emailed them on Boxing Day regarding issue left it 2 days hadn’t had a reply so tried to phone but their phone line was down so he messaged them via Facebook to then be told they didn’t have a belt to send and they no longer had the jacket to send a replacement , luckily I found the jacket elsewhere and he ordered it from Hurleys at a slightly lower price and I received it shortly after with the belt , thankyou Hurleys”

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Posted 6 years ago

“Good service, good price and quick delivery. Product arrived with no plastic packaging and was as described. Can't fault them”

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Posted 6 years ago

“Ordering and delivery were easy and quick, but jacket delivered was faulty. This fault was so obvious, I believe jacket was a second. I sent it straight back using their returns service and have heard nothing for over two weeks. Money has been taken from my account, no response from Company to my emails, so have asked my credit provider to recover payment. I would not recommend using this company.”

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Posted 6 years ago

“Service from Country Attire,outstanding.Extremely impressed with both the ordering and delivery.Love the jacket ordered..and will definately use this company again..Dave...”

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Posted 6 years ago

“Never again! I bought a backpack based on an explicit price guarantee promise. The price was offered in Swiss Francs on the country attire website. That site was deliberately designed to give the customer (me) the impression that this should have been a domestic business transaction. Of course it was shipped from the UK anyway and I had to pay the usual significant import fees. When I complained, there was never any answer. To compensate for that (sarcasm), country attire keeps spamming me, despite confirmation to have my address removed from its newsletter-list, despite me never signing up to any of its lists in the first place. This is not a serious company. Hands-off Country Attire, my recommendation. As far as I'm concerned: Never again. Guaranteed! No surprise that a whopping 23% of reviews (5 out of 21 to date) are one star only.”

Helpful Report

Posted 6 years ago

“One of the worst customer experiences I've had with online retailer. After multiple frustrating attempts of trying to get in touch with them to return a coat which was the wrong size, I find out that it will cost me $148 to return the coat. If you are anywhere other than the UK, this is not a viable online retailer to purchase from unless you want to spend $148 to return an item.”

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Posted 6 years ago

“Appalling service, Made an order, order was cancelled next day but I was not informed, query email not responded to, item still showing as in stock on website but actually it is not available”

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Posted 6 years ago

“Super fast delivery and very competitive prices. I have returned purchases when I bought two for size. However, I am not very impressed with the responses to a question I had regarding returns”

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Posted 6 years ago

“I ordered a Barbour jacket ladies on Monday 19 November and arrived next day! How is that for service . No extra cost as product was free delivery within the price - oh and a perfect fit.”

Helpful Report

Posted 6 years ago

Country Attire is rated 2.0 based on 277 reviews