“I ordered several custom shirts from CT and after about a month, the cuff separated from the sleeve. I have been buying shirts for over 40 years and never had this happen before.
This was shoddy workmanship and the company refused to fix the problem.
When I called the US number, I was told that since it was a custom shirt, I cant return it for any exchange or replacement. I said that all i wanted was to have it repaired and was told that they cant do it because it was a custom shirt.
I felt that i was speaking with a robot because i kept getting told the same excuse.
When i asked to speak with a supervisor, I was told that no one was there-Shocking- but i would receive an email in 24 hours.
When I did receive a response, i was again told that they don't accept returns but if i wanted to, I could take it to a local tailor and the tailor could fix it. How insulting,
my time and my money to fix their problem.
One star was the lowest rating I can give as there is no choice for a negative rating, but this note will have to suffice.
At CT shirts, customer service is an oxymoron!!
What went wrong you ask, I expected your company to actually offer to fix THEIR problem, not offer a Disingenuous, hollow response.”
“I like the website and customer service. But this is a review for the shirt....the material is pretty good. And comfortable. The problem with the 5 different shirts that I bought is two folds...first, extra slim is about 'fitted' at most...possibly looser. And I'm a pretty big guy at 6'1 and 205lbs! Second, the cut at the armpit is unbelievably low. It's a good 6 inches below my armpit. And this is extra slim! The effect is that I can't raise my arms past horizontal...it tugs on the shirt due to the stupid cut. Never seen anything like it. I would not shop here.”
