Dick Dyer Mercedes-Benz Reviews

Name: Dick Dyer Mercedes-Benz
Rating: 4.61

4.6 Rating 161 Reviews

90 %

of reviewers recommend Dick Dyer Mercedes-Benz

Company Reviews

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Metrics

4.6

Based on 161 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

803-786-8888

Email:

marketing@dickdyeronline.com

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Dick Dyer Mercedes-Benz 5 star review on 5th May 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Outstanding customer service and follow up. Customer satisfaction is always their priority.”

Helpful Report

(Sales) - Posted 5 years ago

“The sales process was very smooth and easy. I did find it difficult to get through to the service department and have someone answer or return my call easily.”

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(Sales) - Posted 5 years ago

“Very professional both at the sales and service departments. Barbara Bethea was my sales lady and she was SUPER, to say the least.”

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(Sales) - Posted 5 years ago

“This is a great dealership. They don’t always make the right decision the first time, but eventually they do. The only negative I have with them is their location.”

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(Sales) - Posted 5 years ago

“As retired U. S. Government employees, my wife and I have traveled throughout the country. Never have we experienced the highly exemplary care, concern, and effective and efficient service at Dick Dyer & Associates anywhere else! From the owner, sales staff, service management, cashier, valet, and the operator, we know that we will be well served. In fact, we so trust Mr. Boyce Rampey and Mr. John Madison that on my last service visit, I told Mr. Rampey to just repair anything that he deemed necessary! Also, Mr. Roy E. Chaney is totally exceptional as a salesman and as a representative of the Mercedes brand. Dick Dyer & Associates is definitely unequaled!”

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(Service) - Posted 5 years ago

“Great service”

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(Service) - Posted 5 years ago

“Top shelf! The staff are very professional, supportive individuals. When I wanted a specific Mercedes, they located it and brought it me. The entire experience was better than any car purchase I've had to date. Yes, you should visit them soon.”

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(Sales) - Posted 5 years ago

“The Dick Dyer Associates have been courteous, positive, supportive, and professional in each situation they have helped with. I do appreciate their sincerity when helping. Ryan Smith has been the best regarding service.”

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(Service) - Posted 5 years ago

“The sales experience and service experience are the best I have enjoyed in puchasing my 42nd vehicle. There was no pressure and the service experience seemed trustworthy and so, so courteous. I give them 5 stars.”

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(Sales) - Posted 5 years ago

“I’m so appreciative of everyone with Dick Dyer. I thank them for their time and diligent work. The customer service is like never before.”

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(Service) - Posted 5 years ago

“Marjan and Scott was professional, good personality and excellent to do business with would recommend others to come there”

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(Sales) - Posted 5 years ago

“Our salesperson wasn't that good, but overall the staff was professional, and nice.”

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(Sales) - Posted 5 years ago

“No one answers calls to the service department. When a message is left, no one returns the call. I asked the operator to go get someone and did talk to a lady who said someone would call me back asap. While waiting on the side of the road, no one called me back. I called back 45 minutes later. I just wanted to insure my car was safe to drive.”

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(Service) - Posted 5 years ago

“My original appointment was scheduled for Tuesday, December 3 but no one showed up. I called to inquire and the appointment was rescheduled to Wednesday. On Wednesday, the porter showed up early and didn’t say much other than “sign this.” One of my main concerns during the service was to get a resolution to my screen scrambling every time I connect my iPhone. I mentioned this several times to Ryan. He said he would provide a print out on how to fix this and he did not. This issue is still not fixed so I cannot use the screen for calling, navigation, etc. Lastly, the porter tried to return my car to me after he was off work (past 6pm) since he lived on this side of town. When I told him I’d like him to return it as soon as possible since my infant car seat base was in the back and the service was finished (at 4pm) he continued to ask if it was okay to return it when he was off work. Overall, the service was subpar and not what I expect from Mercedes-Benz. It makes me consider a different brand for my next lease.”

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(Service) - Posted 5 years ago

“Excellent service...! Thank you and a special thanks to “Barbara Bethea...!” She makes buying a car easy she is awesome, and “amazing” to work out issues. Thanks again Regards”

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(Sales) - Posted 5 years ago

“Barbara has always made me feel like I was number one!”

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(Sales) - Posted 5 years ago

“James Turbeville in service is wonderful and always helpful and honest.”

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(Service) - Posted 5 years ago

“I never had a Mercedes before and I have one now. Oh how i love the way the services are at that Mercedes service center or sales office. They have always been nice.”

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(Service) - Posted 5 years ago

“I expect the best and continuously receive the best from Dick Dyer Mercedes. From Service Writers, including Ryan, to Managers, including John Madison, AJ Peoples, and Roy in Service to the Service Technicians, Nick and Billy, Hunt Dyer has put together a great team to handle all my Mercedes needs. I guess that's why I've been a customer since 2002 and have purchased several Mercedes over the years. Consistency is appreciated!”

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(Service) - Posted 5 years ago

“The staff are always pleasant, very helpful and knowledgeable .”

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(Sales) - Posted 5 years ago

Dick Dyer Mercedes-Benz is rated 4.6 based on 161 reviews