Dick Dyer Mercedes-Benz Reviews

Name: Dick Dyer Mercedes-Benz
Rating: 4.61

4.6 Rating 161 Reviews

90 %

of reviewers recommend Dick Dyer Mercedes-Benz

Company Reviews

Questions

Metrics

4.6

Based on 161 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Phone:

803-786-8888

Email:

marketing@dickdyeronline.com

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Dick Dyer Mercedes-Benz 5 star review on 5th May 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor service department; unable to resolve issues mechanical issues with the Mercedes brand of vechicles.”

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(Service) - Posted 5 years ago

“As always very good service”

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(Service) - Posted 5 years ago

“Professional!”

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(Sales) - Posted 5 years ago

“At Dick Dyer my time is well spent on a vehicle I can be proud of and service worth waiting for.🤗😊 Thanks to all at Dick Dyer Mercedes Benz for Keeping me coming back for more. A Satisfied Customer Vernese Mitchell”

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(Sales) - Posted 5 years ago

“I dislike the fact that I was not able to get a loner car, I waited 5 hours while my car was serviced 😔.. worst experience that I ever had at Dick Dyer Mercedes...”

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(Service) - Posted 5 years ago

“Excellent customer service..Ryan is always the constant professional..”

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(Service) - Posted 5 years ago

“Nice place to do business”

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(Parts) - Posted 5 years ago

“Always good sevice”

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(Service) - Posted 5 years ago

“Amazing customer service and extremely knowledgeable. They answered all my question and spent an extensive amount of time to ensure I felt 100% comfortable with my new vehicle. Thank you all!”

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(Sales) - Posted 5 years ago

“Ryan in service always make sure my needs are met with my car. Prompt, and does not let me wait long. I love this service center at MB”

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(Service) - Posted 5 years ago

“I have always had exceptional service with Dick Dyer & Associates. I had found the staff to be professional, and always will to assist.”

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(Sales) - Posted 5 years ago

“I purchased a 2016 car in March and I started seeing a display to let car idle because the battery was low. I hadn’t even put 3000 miles on it in November when I was in your area. I stoped & asked an associate in repairs, what was wrong. He told me that I needed a new battery and it wasn’t covered under warranty. I explained that I had put low mileage on it and it was inspected when I purchased the car. He replied that the battery must have met the correct test & was considered good. Now I needed to replace it. Why???? Batteries should last over 3000 miles. I am totally disappointed in your service of my purchase of this car. I put low mileage on this car and my battery should NOT need to be replaced when it was a certified car purchase. Soooo, are you going to correct my problem? I hope so! Please respond to this comment ASAP, please! Darlene McEachern”

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(Service) - Posted 5 years ago

“Car again was not ready when they said it was suppose to be. Had to wait for it.”

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(Service) - Posted 5 years ago

“Great atmosphere awesome customer service and great cars”

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(Sales) - Posted 5 years ago

“Ryan is an excellent service advisor - knowledgeable and very cust. oriented. Efficient and excellent follow-up.”

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(Service) - Posted 5 years ago

“I always get good service, good attention to my input, and it is easy for my service advisor to find a loaner car. This time I was not signed up for a loaner and James Turbeville got one for me anyway.”

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(Service) - Posted 5 years ago

“Andre Lewis was our salesmen and he was great. The only issues I had was they held the paperwork for my tags over 30 days and I almost had to drive to work on a expired tag. Missed it by 1 day. Also my first out of town trip I notice air is coming in somewhere through the car the salesman noticed it while we were test driving, but we thought maybe the window wasn’t rolled all the way up. I have to make an appointment to get this checked out. I know Mercedes is not going to let me down!!!”

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(Sales) - Posted 5 years ago

“Ryan was great to work with”

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(Service) - Posted 5 years ago

“Good vehicles and dealer”

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(Sales) - Posted 5 years ago

“My first purchase with Dick Dyer and Associates. Customer communication with sales person Barbara was fantastic. She helped me pick my first MB. Really enjoyed working with her. I appreciate her patience with me - I asked her about my vehicle shippment several times. I think everyone whom I had the opportunity to interact with at Dick Dyer, Barbara, Jerry, and Amber, were professional and courteous. They helped me feel less stressed during the purchasing process and explained my options, services, and features related to new car. I am so excited about my new vehicle!”

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(Sales) - Posted 5 years ago

Dick Dyer Mercedes-Benz is rated 4.6 based on 161 reviews