DICK'S Sporting Goods Reviews

Name: DICK'S Sporting Goods
Rating: 1.76

1.8 Rating 202 Reviews

18 %

of reviewers recommend DICK'S Sporting Goods

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Metrics

1.8

Based on 202 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

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DICK'S Sporting Goods 5 star review on 12th January 2025

Crystal

DICK'S Sporting Goods 1 star review on 12th January 2025

Tremika Francis

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a Christmas gift for my grandson but messed up the shipping address (used my address - my bad). Searched the website to edit the info and could not find any way to do it. Tried to resolve with a call to customer service (mind you I am out of the country) and it was obvious that the agent had limited ability with English and was reading from a script. Weas told I would get a response from a specialist but that never happened. Even responded to the confirmation email to explain but got no response. Bottom line is I now need to get someone to pick up the box and reship to my grandson so he will receive by Christmas. Shame on you for a lousy website and way below average customer service. I responded with my problem within an hour from placing the order and was told it was too late. It will definitely be a cold day before you get any more business from me.”

Helpful Report

Posted 3 years ago

“Long checkout line. Lots of employees standing around store. My wife is severely handicapped but walked all over the store. As we left hidden by the EXIT door was a motorized cart. Where is management.”

Helpful Report

Posted 3 years ago

“We ordered some shoes on November 29,2021 they arrived 12/01/2021via fedex we opened the package no shoe wrapping no invoice no receipt, shoes had mud and dirt on the shoe soles ,lint and stuff inside the shoes and not once the shoe was advertised as an used pair of shoes. called customer service and the answer was to return them and reorder WHATTT!!!! shoes are sold out really!!!!! so no other solution!??????? So ..... here we are returning a pair of shoes that my husband really wanted but because your poor customer service now he has to stay without your shoes. AND WHAT WE RECEIVED A PAIR OF WORN USED $146.00 SHOES SHAME !!!!! should have gone shopping to the thrift store.Good bye! never again buying from yall!!!!”

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Posted 3 years ago

“Trying to purchase golf shoes.”

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Posted 3 years ago

“I had the most pleasant shopping experince EVER at Dick's on Black Friday. The associates were all friendly and all seemed ahppy to be at work, even at 5am on Black Friday. The store manager was also friendly and helpful. But the thing tha stood out to me the most was that the associates seemed happy to be there and to work for their manager. It really stood out to me and made our shopping experience memorable.”

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Posted 3 years ago

“I orderd on line a under armour top and thought I had included my Dicks gift card which when it showed the final cost my credit card on file was charged not the gift card which I am sure was my fault.So I called within 10 minutes from original order and was told the order could not be cancelled and they could not credit my credit and recharge my dicks gift card. They said when I received the order then I should call customer service they could take care of it at that time which I did and customer said they could not credit my credit card and rebill my gift card. They said I would have to return for credit and than re order using my gift card. Sounds like store service and not customer service. Good bye Dicks.”

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Posted 3 years ago

“Bike assembly dangerously set where brake became loose after a he 4th time my son rode it around the block. Customer service didn’t even apologize, they gave me attitude like a favor to answer the phone to me. Ehorroble place to shop for a bike.”

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Posted 3 years ago

“I like the products they sell but going to the store can be a terrifying experience. When you go to the fitting room, it locks you in. There is no way out, unless an employee unlock you from outside. There is a way to call for help but the last time I was there it took me a good 5 minutes to be released. I asked the employee why they do it and he said that it was their policy, to keep their fitting rooms locked. By the way, you can’t unlock the door from outside either.”

Helpful Report

Posted 3 years ago

“I had a Dicks credit card with an $800 limit, i used it and paid the balance all the way down to $0 in less than 2 months. Only to get a notice from them a month later that my spending limit was being decreased to $300, then to top it off 2 more months later my account was closed by them with no notification until after the fact. THIS COMPANY IS TERRIBLE!!!! STAY FAR AWAY FROM THEM.. I WOULD NOT BE SURPRISED IF THEY WERE OUT OF BUSINESS SOON!!!!”

Helpful Report

Posted 3 years ago

“Ordered a Camwood training bat for my son. It arrived to lots of excitement, BUT has a permanent "promotional wrapper" on it. While we are both Tony Gwynn fans we would prefer not to see a promotional sticker stuck to the bat (see picture) when he's putting in work. Took a lot of excitement and desire to go test it out at the batting cage this afternoon and put a big damper on it. Guess we will have to sand the bat down and then re-varnish it. Makes no sense.”

DICK'S Sporting Goods 2 star review on 28th August 2021

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Posted 3 years ago

“I went to Dick’s Sporting Goods in the woodlands, TX . I wanted to buy my son shoes for his birthday , all the workers were walking around not helping anyone. I watched and observed them , they would go out of their way to avoid people and being asked for help. They never offered to help , every single one of them were rude and had this awful demeanor, I asked a couple of them for shoe sizes they would literally bring the shoe box out to me and walk away , SEVERAL of them did that , I was shocked . Finally I decide to get my son the pair he wants , I actually wanted to buy him a couple of pairs but I was so dissatisfied with the service I only got him one pair because I had already promised him but decided I would buy the rest of his presents somewhere else. Then I get to the register , the girl is literally turning her back at us texting. Then she turned around , asked if I had a number (with a horrendous attitude) when I said no she rolled her eyes scanned the box and told me the amount. She was so rude and condescending, her name was Michelle by the way . I asked her if there was a manager I could speak to and she said “why?” I just looked at her and she said “yeah they are somewhere but I don’t have a radio to page them” I just paid and left. I really shouldn’t have bought anything as the shoes were NOT cheap but I only did it because I was tired had just gotten off work and promised my son. This isn’t the first time the customer service at this particular store and location has been extremely disappointing,I will NEVER spend another dime at Dicks sporting goods.”

Helpful Report

Posted 3 years ago

“You claim on your website, "Our certified technicians are trained to perform adjustments, installations and repairs to your bicycle." Not true! Apparently, you only perform tune ups for bikes purchased at Dick's. I drove all the way to the store in Carmel Mountain Ranch. You really wasted my time.”

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Posted 3 years ago

“The customer service at the Rim location in San Antonio sucks. Both managers that I spoke with were unable to do anything besides repeat what the store workers said. Their reward system is even worse. After purchasing a pair of shoes with reward points that didn't work out I tried to exchange them using those same points. I was told I couldn't exchange them and would have to wait until the points were put back on my account. I was given a receipt that said the points would be back available to be used in a couple of days so I asked to put the shoes I wanted on hold and returned a few days later to make the purchase. When I went the second time to purchase the shoes with the renewed rewards I was told that it would take another few weeks before the points were put on my account so that I could use them. The manager said she would put the shoes on hold until that time. At the time I was told I called the manager to make sure the points were on my account and said I'd be there right away to pick up the shoes. I had even accumulated more points and was excited to use them. I showed up a third time within the hour and had to wait for someone to search and tell me the shoes had been put up. They finally dug them out and when I proceeded to check out I was told that if I used my reward points for the purchase then I would lose large number of remaining reward points I had accumulated. A great way to "reward" good customers. I will never shop at a Dick's sporting goods again. Fortunately I found the Hoka shoes I wanted to purchase online directly from Hoka for less than they were asking at Dick's. I will never shop there again!”

Helpful Report

Posted 3 years ago

“Bought a Sunny Fitness treadmill and the belt and motor stopped working after only 4 months but of course after paying $575 neither company offers a refund or replacement! Dicks sold me dangerous equipment and they could care less. Treadmill would just jerk to a stop with no warning!”

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Posted 3 years ago

“Purchases a bike for my son that needed assemble Seat Was loose Tires were not inflated proberly Purchase assorted products, Vest, Paddels, helments 1st time ever shopping Dicks (got excessive e-mails from Dicks offering discounts when checking out Dean denyed any discounts, with a smile”

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Posted 3 years ago

“Dicks in Riverhead NY, had a terrible experiance. No one helped me, Picked up bike, seat was not secure, tires were under inflated. I went to check out Dean was at check-out. Rude, could not care less. Was a robot! Gross. I will never go into a Dicks again. (Thanks Dean)”

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Posted 3 years ago

“I went to Dicks in the Chicagoland area and wanted to purchase some white Sox merchandise they barely had anything but they had a whole section of chicago Cubs I couldn’t believe it would be that obvious they favored one team more than the other”

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Posted 3 years ago

“I just bought a kayak for my husband for Father’s Day, and the employee, his name is Nate, was so helpful. He went above and beyond. He has amazing customer service skills. He helped us with the instructions about how to put our kayak ourselves. Dicks sporting Good from Woodbridge VA. Happy customer: Vicky McEwan”

DICK'S Sporting Goods 5 star review on 20th June 2021

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Posted 3 years ago

“0 Customer Service…… Management wants to be helpful but most staff aren’t there to do their job. Can never get anyone to grab a shoe let alone look for a size. Sawmill Rd Store.”

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Posted 3 years ago

“Very bad customer service (Serramonte Store). Assistant manager was very rude and never bothered to help. Will never spend a dime there ever again.”

DICK'S Sporting Goods 1 star review on 5th June 2021

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Posted 3 years ago

DICK'S Sporting Goods is rated 1.8 based on 202 reviews