DICK'S Sporting Goods Reviews

Name: DICK'S Sporting Goods
Rating: 1.81

1.8 Rating 247 Reviews

19 %

of reviewers recommend DICK'S Sporting Goods

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Metrics

1.8

Based on 247 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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DICK'S Sporting Goods 1 star review on 31st January 2025

Anonymous

DICK'S Sporting Goods 5 star review on 12th January 2025

Crystal

DICK'S Sporting Goods 1 star review on 12th January 2025

Tremika Francis

Anonymous

Anonymous // 01/01/2019

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“Staff was friendlier than other sporting goods stores. Better quality brands as well.”

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Posted 7 years ago

“Returned my order and was told on the phone it takes up to 4 weeks for a refund on an item that was delivered already to their location , unbelievable, now in days what company takes that long to process a refund !!!!! NEVER AGAIN!!!!”

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Posted 7 years ago

“Ordered spin cycle shorts for my daughter; great quality, but price was kind of high. However, delivery was within 5-6 days as promised.”

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Posted 7 years ago

“Bought some top quality hiking boots for winter hiking. So far, so good!”

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Posted 7 years ago

“It’s too small”

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Posted 7 years ago

“They truelly have the worst customer service. I ordered a pair or shoes over two weeks ago and my order kept getting canceled. I called and ordered multiple times until two orders went through even though I only wanted one. They charged me twice and mailed two pairs of shoes. I never received the pairs of shoes. I'm not sure if something happened with ups or DSG. I called and asked to get a refund for one of the charges and another pair mailed to me. A manager told me that they couldn't give me a refund and that they have shipped out a new pair. I still haven't received my pair of shoes and I have been charged over $150 for a pair of shoes that costs about $70. At this point I doubt that I will get anything mailed from them. My only option is to contact my back and try to dispute the charge.”

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Posted 7 years ago

“Excellent customer service”

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Posted 7 years ago

DICK'S Sporting Goods is rated 1.8 based on 247 reviews