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DICK'S Sporting Goods Reviews

1.8 Rating 247 Reviews
C-
Happiness Grade
C-

Delivery - Average

55.56%
Industry Average
My experience purchasing the Sole F80 Treadmill from Dick's was completely ruined by their delivery contractor, AIT Worldwide.
posted 2 months ago - Anonymous
I have ordered the same item twice and it has got cancelled both times for apparently being “out of stock” when even after the orders where placed I still checked the listing and it still showed in stock before they cancelled it and the first time it was canceled I never even got a email or notification at all saying it was canceled I just happened to go in the app to my orders to check when the delivery date was and seen that it had been canceled if the item is not available then don’t put it on the app available to be ordered when it’s really not or just at least not let people check out with it in their cart so that they don’t have $50 twice just floating out in the middle of nowhere for two weeks waiting for it back it’s honestly dumb, I ordered the second time hoping maybe I would get it this time but no I was wrong.
posted 2 months ago - Anonymous
They sell online and provide estimated delivery dates that they blow right past with excuse after excuse just telling you to wait or call back when you haven't received. They claim they can't do anything to help. Poor customer service, useless chat, useless hotline and don't bother going to a lead who is more inept than the representative.
posted 3 months ago - Anonymous
Promise delivery date with extra charges, always failed! Never come on time with those extra charges with the promise time or date. Dicks South Plainfield NJ.
posted 3 months ago - Anonymous
Trash don't shop here they charge you for express delivery then send you trash ghetto package like as if it's paged neat in a empty box then make you wait this is a trash trash trash company
posted 3 months ago - Tremika Francis
Horrible delivery service. Don't ever order sports cards if you want to receive them the same year that you ordered them. Difficult customer service experiences as well
posted 3 months ago - Anonymous
I placed an order on Dec 11 with an estimated delivery date Dec 14-17 but still didn't receive my order. I just followed with customer service and of course they blamed Fedex when my order has not even been handed to Fedex. Such a disappointment
posted 3 months ago - Anonymous
They should advertise that it will take a lot longer I would have gone elsewhere who indicate two weeks shipping!! Order #20052356718 March 20, 2022 Arriving Saturday, April 9 Tracking available when shipped Order placedPreparing shipmentShippeddelivered Delivery Method: Ground Parcel TaylorMade 2022 Stealth Custom Irons SKU: 23131036 Includes: 6 Shaft: Steel Quantity: 1 Order Subtotal: $857.
posted 2 years ago - Juan Ramos
I was told that I would get my treadmill at my house in few days. The delivery service has been awful, they still have not called me to set up the date. It doesn’t make sense for you to wait weeks before it arrives. Very disappointed, won’t be purchasing gym products in future. Customer service is awful, they just tell you they will send an email but the issue doesn’t get resolved.
posted 4 years ago - Anonymous
Don't order things delivered from DICK'S Sporting Goods. The products are ok, but the delivery is unreliable. Over a week past the promised date, and no package. They use Fed Ex. What a mistake.
posted 4 years ago - Anonymous