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DICK'S Sporting Goods Reviews

1.8 Rating 247 Reviews
F
Happiness Grade
F

Refund - Difficult

15.38%
Industry Average
I place an order for Football Cleats & gloves. My order was canceled for no reason but I was charged. Spent an hour on the phone to be told I have to reorder and wait for a refund. If I could give a negative star I would. Looking for these items elsewhere!!
posted 2 months ago - Connie
The customer service only tried to give me a kind of refund to keep the shoes before 10% then 20 and at end 25%.
posted 2 months ago - Anonymous
Terrible customer service. Ran by a bunch of lazy kids. Say they don’t have stuff because they’re too lazy to go check then you go yourself there to look and there it is. Christmas return policy is a joke. They want to sale the product for top dollar but then only want to offer a partial refund or none at all. What are these stores coming to. No wonder stores are
posted 3 months ago - Anonymous
Neverrrrrrrrrrrrr again will I shop at Dick’s. I returned an item two weeks ago and I have not received my refund.
posted 4 months ago - Anonymous
Do not buy anything from Dicks sporting goods online. Their website is very inefficient. I returned a wrong order that was sent to me on August 31st but still haven't received my refund yet. I have tried to contact them 4 times with no result at the end just the runaround. Stay away from their online store.
posted 5 months ago - BIBHOR RIMAL
I ordered shoes they said delivered , they were not delivered. They tried to negotiate 20% , 30%, 50% refund, I said no. Then they said 7 days they will full refund, never happened , they keep on saying we have sent refund but won't show me proof. SCAM. Don't buy anything from them.
posted 7 months ago - Rad
Your store has very unethical practices. Refuse to give me a refund because your NEW SYSTEM doesn’t process refunds to After pay as I said to your store Tgsts not my Problem you can stick your credit where the sun doesn’t shine
posted 8 months ago - Anonymous
Dicks Sporting Goods is a fraudulent company. My order never shipped but they charged my credit card for it. When I asked for a refund they said I would have to wait for the order to deliver then return to my nearest store. How can I return what I never received? DO NOT ORDER FROM dicks sporting goods!!!
posted 1 year ago - Anonymous
Dishonest Company-Beware Will Not Refund Shipping Costs If You Return. I purchased an arm sleeve online, shipping costs were $8.99. The item didn’t fit. I returned the item and Dick’s didn’t refund my shipping costs.
posted 2 years ago - Anonymous
We ordered a pair of slides for 100.00 they sent the right slides wrong color. We went in to exchange them didnt have the itwm in store so we got a refund. Found a pair of shoes for 150.00 didnt have the size we needed so we ordered online. We recieved the shoes couple days later and they are used...no way am i paying 150.00 for used shoes
posted 3 years ago - Anonymous