DICK'S Sporting Goods Reviews

Name: DICK'S Sporting Goods
Rating: 1.79

1.8 Rating 174 Reviews

18 %

of reviewers recommend DICK'S Sporting Goods

Company Reviews

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Metrics

1.8

Based on 174 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

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DICK'S Sporting Goods 1 star review on 13th September 2024

Anonymous // 01/01/2019

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“Nothing like standing around with shoes waiting on help only to be ignored! There goes 160 bucks walking out your door. Looks like I will order online seems to be the only way to get what is needed anymore!!”

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Posted 3 years ago

“On Dick's website they claim that they price match with Amazon. The store I went to doesn't, and the online customer service person I contacted was useless.”

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Posted 3 years ago

“The store and company are just trash. Can’t buy any hunting gear or any ammo. I hope they close them all”

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Posted 3 years ago

“No hunting gear anymore. I have no reason to ever go to this store again. Say goodbye to dicks. It’s a dying store.”

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Posted 3 years ago

“Will never shop there again. No hunting gear. Bunch of idiots that acquiesce to politics.”

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Posted 3 years ago

“I ordered KC Chiefs limited edition Nike Pegasus shoes at 10 am EST, received confirmation. At 6pm they notified me via email they did not have the product!! So, I missed out cuz could have bought on nfl site. Sent my sister a pair. I got screwed. Very dishonest business.”

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Posted 3 years ago

“Terrible price matching policy - beware I had ordered a Sole E55 treadmill unit from in store yesterday 10/01, and was price matched with the manufacturer at 1499.99. The order came out to a little over 1600 with taxes. I received an email this morning that my order was cancelled due to 'out of stock'. Their website says they still have 7 Available and Ready to Ship, so I called the customer service number. After 45 mins of working with one lady, I was transferred to an escalation personnel who explained to me that they can price match the manufacturer's website at 1499.99, but as it has to be shipped it would cost me an additional 140. The Sole manufacturer's website specifically details FREE SHIPPING, and when I explained that to the lady she said there was nothing she can do and if i wanted to order through Dick's, I would have to pay the 140 for shipping. I'm going to go ahead and call it as it is - a "Dick move". So my business went to the manufacturer instead. Sorry to say, you won't be getting my business again.”

Helpful Report

Posted 3 years ago

“I ordered a pair of Crocs on Wednesday September 23rd I called in and spoke with a representative who told me that they were in stock. Shipping label was created the next day but the shipment sat there I called FedEx because it was supposed to be delivered on Saturday no later than Monday that following. FedEx said they never received the shipment so I called Dick's sporting Good on that Sunday September 27th and the representative customer told me that the shoes were out of stock and they were out of stock when I placed the order even though I placed it with a customer representative so she started a credit for me on my account my debit card that I used. I called again and spoke with another representative they didn't know anything. I called the next day and spoke with Ed who is a supervisor at Dick's sporting Good and asked if the order could just be canceled because I had just received an email from Dick's sporting Good Alicia saying that my credit of $49.08 which I paid for the Crocs had been issued on 9/28/20 that day. So the next day which is September 28th they charge my account again. So I had to call my bank and dispute the charge.still waiting for the credit and have never received the shoes. And Ed, the supervisor doesn't know anything that happened yet.”

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Posted 3 years ago

“Great customer service!!! Whoever is recruiting employees, needs to do it nationwide. The 2 reps I spoke to, David and Sue had great customer service. They were very nice, showed empathy, and was enthused throughout the call.”

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Posted 3 years ago

“I bought a brand new set of ping irons... very excited. They arrived today in a Taylor made box, used with scratches etc. spent 1300 on clubs. Horrible experience which I will share with everybody... you should be ashamed!!! Everybody be aware”

DICK'S Sporting Goods 1 star review on 17th September 2020

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Posted 4 years ago

“They don't care about anybody.. that's why they're going out of business. Poor customer service. In today's technology you would think they would know what they had in stock and what they don't. Total waste of my time. Now it's going to take 3 weeks to get my credit card credited so I can go purchase somewhere else. What a POS company. So happy they're going out of business. That's what they deserve.”

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Posted 4 years ago

“Terrible store DO NOT BUY ONLINE I bought a pair of adidas shoes and and a tshirt , my package never was delivered I called the store and they said they are going to replace the order however even my credit card was already charged with both items only part of my order was replace ( the tshirt) they “supposedly forgot about my shoes” unbelievable.. On Saturday I had to called again and they said they were going to send the shoes one day delivery and I will receive them by Monday However when I tracked the package it is going to be delivery on Tuesday.. this is the last time I’m buying from this people .. terrible customer service”

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Posted 4 years ago

“Wow my wife just bought the hypervolt from dicks for our anniversary. Great product! I will be returning this product unused. WHY Cause I’m a second amendment man. Can you hear me now. F you guys”

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Posted 4 years ago

“Just ordered 2, $70.00 life vests ($140+tax) in a size large. I received them about 7-10 days later and they’re both an EXTRA SMALL... How does that even happen? I contacted them and they said they would email me a shipping label so I could send them back... that was 5 days ago and still no mailing label. So disappointed... This was definitely my LAST purchase from Dicks”

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Posted 4 years ago

“I went to the Monroeville Mall store for some half- price energy drinks that I know they keep right by the front door in the bargain bin. I grabbed them all without counting how many I had and, when the clerk told me my total, I paid, but thought to myself, "Wow. I must have gotten more than I thought!" Well, when I got to the car I checked the receipt and, sure enough, she had charged me full-price. I traipsed back into the store and the manager couldn't have been nicer. She took me right away and gave me the money back I had been overcharged, all the while smiling and basically treating me like a friend rather than a nuisance, which is what most managers do with people with returns. I love the store as well. It has everything you could want pertaining to sports. Their clothing is so well-made too! I highly recommend this store.”

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Posted 4 years ago

“Friendly service on the floor and at the register. Fast and efficient.”

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Posted 4 years ago

“Terrible attitude from sales help. Went in with cash to buy a treadmill. Poorly trained employees, 22 minutes on hold. Just awful. I’ll buy my products on line directly from the wholesaler.”

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Posted 4 years ago

“I bought a new fishing boat in Nashville Tennessee and needed life preservers and coast guard approved throw. Dick’s Sporting Goods in Nashville area had no supplies. Ordered online for 1-2 day delivery. Nothing showed up and now day three it might or might not come. Asked Robert online supervisor to return my money approximately $93.00 so I may purchase someplace else and nothing. He said the product is in transit and should show up in the next few days. I can then either ship back or take to store for a refund. Really the product did not ship same day or even the next morning but in the afternoon. Who dropped the ball here??? Don’t tell me it’s fed ex. When you clearly could and should of shipped sooner. Very disappointed and keep your sporting goods store stocked or go out of business. Bad customer service!!!”

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Posted 4 years ago

“Bought a TaylorMade bag online from Dick's and found it cheaper on another website and was given an instant $22 refund on the spot. Thanks so much to Customer Service Rep: DeeDee in Houston, Texas. Highly recommended”

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Posted 4 years ago

“If I could give this company zero stars, I would. I am aware of several stores throughout the country where employees, employees‘ family members, and managers have tested positive for coronavirus, you have been permitted to continue to come to work. Despite this, no testing was provided for employees, further exposing all of the employees and all of the customers. Clearly, the health and well-being of employees and customers is not a concern. Just their bottom line.”

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Posted 4 years ago

DICK'S Sporting Goods is rated 1.8 based on 174 reviews