DICK'S Sporting Goods Reviews

Name: DICK'S Sporting Goods
Rating: 1.81

1.8 Rating 247 Reviews

19 %

of reviewers recommend DICK'S Sporting Goods

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Metrics

1.8

Based on 247 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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DICK'S Sporting Goods 1 star review on 31st January 2025

Anonymous

DICK'S Sporting Goods 5 star review on 12th January 2025

Crystal

DICK'S Sporting Goods 1 star review on 12th January 2025

Tremika Francis

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great place to shop for indoor outdoor items for a reasonable price and clearance”

Helpful Report

Posted 1 week ago

“They had a variety of alot of items.”

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Posted 2 weeks ago

“I recently gave Dick's a bad review based on my experience with trying to return a fishing pole that I had bought a protection for for. The protection policy was a huge hassle however I am happy to say that someone from Dick's contacted me and made it right. Dick's went above and beyond to show me that they care about their customers and their reviews. I will continue to shop at Dick's and would recommend them to a friend.”

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Posted 1 month ago

“I ordered 2 pair of shoes online from Dicks for work because I was in dire need of some new shoes. The service was pretty fast and the site was easy to navigate. The shoes came as pictured. Size fit perfectly as well. Will definitely consider ordering from Dicks again in the future”

Helpful Report

Posted 11 months ago

“Treadmill delivered yesterday. Immediately before walking out the door, installers informed us that it would be $30 for them to take the box. Dick's website says: Room-of-Choice Delivery & Assembly Your item will be delivered into the room of your choice, including one flight of stairs up or down. Your item will then be unpacked and fully assembled. All packaging will be removed after the assembly is complete. https://www.dickssportinggoods.com/s/shipping-information Manager said salespersons are supposed to inform customer about this. Ours did not. Slip-up there. But the responsibility actually falls on corporate for lack of transparency/correct information on their website. Not happy!”

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Posted 4 years ago

“Easy ordering and decent ship time”

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Posted 6 years ago

“Good selection and some reasonable prices, but you have to watch and know what is a good deal because some items are overpriced.”

Helpful Report

Posted 7 years ago

DICK'S Sporting Goods is rated 1.8 based on 247 reviews