Direct Line Reviews

Name: Direct Line
Rating: 1.55

1.6 Rating 266 Reviews

13 %

of reviewers recommend Direct Line

Company Reviews

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Metrics

1.6

Based on 266 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My home was burgled on 3rd June 2019, eleven weeks later and I am still waiting for my claim to be settled. I now have a problem, my home insurance is due for renewal on 1st September, the company has added so many endorsements to my policy that I fear that my home may not be covered if I need to claim again, furthermore, I am unable to obtain insurance elsewhere as I have an ongoing claim. I can liken this experience to being knocked down by a car and bashed over the head by the ambulance crew sent to help me. Don’t trust this company.”

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Posted 5 years ago

“Please don't trust them once you've taken the policy out they will send you a letter saying that they had to change it knowing most people can't be bothered but I will never forget and I would never go with DirectLine ever again be careful with this company”

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Posted 5 years ago

“my 80 year old mother insured with this company for her business. The garage and surrounding walls collapsed at the property due to heavy rain and wind storm damage. Lee duggan tried to fob me off on the phone saying we where not covered and then changed his mind and accepted the claim. This must be the first call reject the claim he also said they did not have inusrance accessors. When I threatened the ombudsman and county court and asked for his superior he then said he would send someone out. He waanted me to get a contractor to right a report top say he was wrong and I was right. Do not insure with this company they are the worst insurance company I have ever dealt with you have been warned!!!!!”

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Posted 5 years ago

“I did my insurance with direct line 3 years ago and im still with them because this company is really good and also good customer service. I will give direct line 10 out of 10.”

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Posted 5 years ago

“Shocking. Lazy. Incompetent. I was rammed from behind by a maniac overtaking me on a narrow country road at night before a 90-degree bend. The 3rd party apologised & admitted responsibility at the time. He'd previously written off another car in a similar way. And yet Direct Line would not fight my corner. They held me responsible, & were lethargic & patronising in their response. I'd previously not had an insurance claim entered against me in 32 years of driving. I strongly advise everyone to avoid this wretched company. Their motor policies might be cheap, but there's a reason for this. They will abandon & betray their customers at the slightest opportunity. And you can forget any notion of accountability.”

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Posted 5 years ago

“After receiving a rediculously high quote from my current car insurance company I got a quote from Direct line, from start to finish they made the whole thing uncomplicated, quick, easy to do and gave me a fantastic price. £120 cheaper than my previous company and with all the extras included. Wish I had tried them last year, and the year before.”

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Posted 5 years ago

“Please please do not trust this company they are thieves they give you a good price to begin with and then they boost your insurance up .my car insurance was boosted up by £300 my pet insurance by £400 no excuses given”

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Posted 6 years ago

“Just taken out car insurance from direct line and I can only say that Adam who dealt with my call was very friendly and helpful. Brilliant service and great price.”

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Posted 6 years ago

“Always keeps you up to date with when you need to pay and Direct Line offers A really good company No hassle - Just help you out if needed”

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Posted 6 years ago

“put my policy up about thirty percent have had no claims in 50 years”

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Posted 6 years ago

“Received a better quote (by going direct) than any other comparison websites and I have always experienced excellent customer service.”

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Posted 6 years ago

“Site easy to use. All options are available and prices very competitive”

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Posted 6 years ago

“I usually go on comparison websites when things come up for renewal. This time it was my car insurance, and so I got quotes from 3 of them, and they were all very very close, with the same £600 excess. I only wanted a maximum of £250 excess, so I went on Direct Line's website (they are NOT on comparison sites). I found I was able to reduce the excess to what I wanted, and their premium was two thirds of the comparison sites' quotes. It pays to shop around, and not necessarily rely on others to do it for you!”

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Posted 6 years ago

“provided a perfect policy for my needs”

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Posted 6 years ago

“The website was very clear and easy to use and the best thing is the savings for a few minutes work”

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Posted 6 years ago

“Direct Line - what a joke I regret the day I ever heard the words "direct line". I currently have home,car and pet insurance with them but will certainly not renew after the way they have handled my claim for a smashed patio door. On a Thursday evening I cut the lawn and a stone flew up and shattered the pation door. After spending 25 minutes on hold an agent asnswered and took my details. Then she put me on hold again while she "checked the database". She then explained they used the database to avoid fraudulent claims and went on to say that my claim could not be processed because I had not declared two previous claims. I asked for details which she was unable to provide but said they would contact me after speaking to the underwriters. Net morning I contacted my previous insurers about my claims record and they assured me I had had no claims for buildings in the previous 5 years but one cllaim for a broken watch. I rand DL again and the agent checked the database again and admitted that the first agent was mistaken and there were no undeclared claims and my claim could proceed. I then asked should I get a local contractor to give an estimate and they said that was not necessary and they would sort it. Next day an assessor called to measure up. He covered the smashed window with cling film and said they would be in touch in two days to say when they would do the work, A week later I sam still waiting. Aside from DL inferring that I lied about my previous record and tried to decieve them I am left with a cling film covered window and not even an idea of when it will be done. incidentally a local firm would have done it in 3 days for under £250. Direct line? Never again! Sunday 3rd June. No "courtesy phone call" as promised or indeed any other contact.”

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Posted 6 years ago

“Great customer service!”

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Posted 7 years ago

“I have just renewed my car insurance with agent aj1. He was particularly helpful and dealt with my query promptly. Very impressed with the service.”

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Posted 7 years ago

“Very happy with with quote and staff were very helpful great company”

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Posted 7 years ago

“Direct Line and Nationwide Assist Just so Car clinic are refusing to repair damage from an accident stating that it happened before the accident when you go an internet search this has happened before to other people stay well clear. Just so car clinic also did a bad job before on a previous car but did actually rectify it do a degree should have learnt the first time but Direct Line said that there would be a delay in sending out their engineer so it was quicker to use their repair garage. Thieves both companies!!”

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Posted 7 years ago

Direct Line is rated 1.6 based on 266 reviews