Direct Line Reviews

Name: Direct Line
Rating: 1.55

1.6 Rating 266 Reviews

13 %

of reviewers recommend Direct Line

Company Reviews

Questions

Metrics

1.6

Based on 266 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Anonymous

Anonymous // 01/01/2019

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“They were a disgrace when I tried to renew my recently deceased mum's home. They had also been overcharging her with an astonishing fee for her insurance. I shall be complaining about them to the ombudsman.”

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Posted 7 years ago

“The price was reasonable for the cover i required. Easy to set up the policy. Staff very helpful and obliging too.”

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Posted 7 years ago

“Insurance is well produced and understandable and service is excellent”

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Posted 7 years ago

“Website easy to use and staff answered questions quickly.”

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Posted 7 years ago

“Great quote for my home insurance, but also included travel insurance”

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Posted 7 years ago

“Customer service is excellent with happy friendly helpful staff and they have kept my policy low for my last 2 renewals.”

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Posted 7 years ago

Direct Line is rated 1.6 based on 266 reviews