Direct Line Reviews

Name: Direct Line
Rating: 1.55

1.6 Rating 266 Reviews

13 %

of reviewers recommend Direct Line

Company Reviews

Questions

Metrics

1.6

Based on 266 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

Visit Website

Write Your review

Tell us how Direct Line made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I usually go on comparison websites when things come up for renewal. This time it was my car insurance, and so I got quotes from 3 of them, and they were all very very close, with the same £600 excess. I only wanted a maximum of £250 excess, so I went on Direct Line's website (they are NOT on comparison sites). I found I was able to reduce the excess to what I wanted, and their premium was two thirds of the comparison sites' quotes. It pays to shop around, and not necessarily rely on others to do it for you!”

Helpful Report

Posted 6 years ago

“provided a perfect policy for my needs”

Helpful Report

Posted 6 years ago

“The website was very clear and easy to use and the best thing is the savings for a few minutes work”

Helpful Report

Posted 6 years ago

“Great customer service!”

Helpful Report

Posted 7 years ago

“I have just renewed my car insurance with agent aj1. He was particularly helpful and dealt with my query promptly. Very impressed with the service.”

Helpful Report

Posted 7 years ago

“Very happy with with quote and staff were very helpful great company”

Helpful Report

Posted 7 years ago

“The price was reasonable for the cover i required. Easy to set up the policy. Staff very helpful and obliging too.”

Helpful Report

Posted 7 years ago

“Insurance is well produced and understandable and service is excellent”

Helpful Report

Posted 7 years ago

“Great quote for my home insurance, but also included travel insurance”

Helpful Report

Posted 7 years ago

“Customer service is excellent with happy friendly helpful staff and they have kept my policy low for my last 2 renewals.”

Helpful Report

Posted 7 years ago

Direct Line is rated 1.6 based on 266 reviews