Dunelm Reviews

Name: Dunelm
Rating: 2.25

2.3 Rating 1,106 Reviews

30 %

of reviewers recommend Dunelm

Company Reviews

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Metrics

2.3

Based on 1,106 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	8 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A good online service. The curtains I wanted were not available in the style or colour that I wanted in store. I ordered the goods online and they were promptly delivered within 4 days. The only reason I haven't given them a 5 is because it would be difficult to choose curtains exclusively online without seeing and feeling the material first.”

Helpful Report

Posted 7 years ago

“Staff helpful. Bought and returned a lot whilst trying out different colour schemes for lounge. Excellent value for money.”

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Posted 7 years ago

“Vast stock of household items at highly competitive prices. Staff were helpful and happy to help. Bedding items were surprisingly good for the price.”

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Posted 7 years ago

“Vast stock of household items at highly competitive prices. Staff were helpful and happy to help. Bedding items were surprisingly good for the price.”

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Posted 7 years ago

“Nice clean open shop with a lot of parking on a commercial park. Staff friendly and helpful. Choice quite extensive.”

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Posted 7 years ago

“It offers a great choice of reasonably priced household items. In particular, the lighting section offers a good range of affordable lampshades and light fittings. It is has become my first port of call when looking for household furnishings.”

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Posted 7 years ago

“Blinds a lot cheaper than Blinds to go”

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Posted 7 years ago

“Dealt with my purchase satisfctorily”

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Posted 7 years ago

“Very helpful and courteous staff. They paid attention to questions I had and went an extra mile to help me out. I visited the store in Frien Barnet Retail park”

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Posted 7 years ago

“Good selection. Good website”

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Posted 7 years ago

“Good selection. Good website”

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Posted 7 years ago

“Good place to find cheaper versions of high street buys.”

Helpful Report

Posted 7 years ago

Dunelm is rated 2.3 based on 1,106 reviews