Dunelm Reviews

Name: Dunelm
Rating: 2.26

2.3 Rating 1,095 Reviews

30 %

of reviewers recommend Dunelm

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Metrics

2.3

Based on 1,095 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	8 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shocking customer service. Items missing from box. Cannot send the missing items in the post, instead I am expected to make a 52mile round trip to my nearest store to collect a replacement item. Outrageous. My time and finances are penalised for their errors. Do NOT BUY IN STORE is my advice !”

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Posted 11 months ago

“Nice products at a competitive price . Good choice and customer service too.”

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Posted 1 year ago

“Absolutely poor service - out of 6 orders places notification then received that items out of stock for click and collect 2 items collected have been broken! Customer services are inept and have no idea how to respond to a complaint! Generally poor all round!”

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Posted 1 year ago

“bought a pair of blackout curtains in the sale for 85£.What a waste of money.They are more like a tarpaulin sheets.Very hard and thin and not blackout”

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Posted 1 year ago

“I ordered a wardrobe from Dunelm and, after it's arrival and installation, rapidly regressed into severe physical symptoms - difficulty breathing, swollen eyes, sneezing. Upon testing with an air quality monitor, I realized the wardrobe I ordered was emitting toxic levels of volatile organic compounds (TVOCs), which incur severe short and long-term health consequences, well in excess of the safe levels recommended by the EU WHO guidelines for the protection of public health. On contacting Dunelm to request the wardrobe be removed and refunded, they sent me through a long, independent verification process as they refused to accept my monitor as evidence of the TVOCs (questioning it's accuracy), requesting I remain within this immovable wardrobe testing highly toxic. DO NOT order furniture from this store, you will potentially put yourself at serious health risk.”

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Posted 1 year ago

“Just the worst shop ever!!! with staff who clearly don't want to be there, will never go there again. went home and found all the goods i wanted online at half the price. Stay well away from this terrible shop and awful staff.”

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Posted 1 year ago

“Dunelm sent me a text telling me to pick up my order. I checked the website first as I am disabled, which said store closed at 8pm. Got there at 18.45 to find the store has closed at 18.00. I was not the only person trying to pick up their parcel at this time. I travelled a long way to get there. I have bought a lot from Dunelm in the past but will never buy from them again.”

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Posted 1 year ago

“Cannot fault the staff at clough Road store. I wanted a rug that was not on show the man don't know his name whent and looked in the warehouse and he found 1. He took it to the till & the till staff offered to take it to my car. Very helpful & polite staff”

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Posted 1 year ago

“I bought a cot bed duvet cover which was returned as the colour didn't suit the bedroom decor. Took it back to the store for a refund which was processed OK and refund receipt issued. Unfortunately the credit never appeared in my account. Queried it with customer care on website,no response. Then wrote a letter. Sent copy of purchase and refund receipts. Eventually after a couple of emails I was told to go back to the store. That was a waste of time as they said the item was showing as refunded and nothing they could do. Now registered as complaint with credit card company. Hoping they can trace my refund money.”

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Posted 1 year ago

“I called at the dunhelm ascot drive derby at 17.30pm on 18th December to collect a teddy long sleeve top the young girl assistant never folded the product just dropped lazily on the counter in fact the product I asked for I asked for a refund as the top look shabby and dirty.. The assistant looked like she clearly didn't want to be there.. All the good customer service staff moved on”

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Posted 1 year ago

“Delivery drivers stole my sons Christmas present”

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Posted 1 year ago

“This honest blue wallpaper looks gorgeous in the pictures and when initially unrolled. However unless you are putting this on newly plastered walls or new build walls that are perfectly square /flat SERIOUSLY avoid this paper. It's poor thin quality excessively highlights any minor imperfections, and when this is raised with Dunelm to try and return the unopened paper you WILL be told that firstly it's all the fault of your decorator of 30 plus years and then that even thought I attest that this paper is not fit for purpose it cannot be returned if you are outside of the 28days . Awful lack of customer care and basically a totally inadequate provision. If you want c*")/y paper that puckers, rips and won't lie flat definitely buy this junk, if you want decent wallpaper and decent customer service go to b and q ! I have advised as many family and friends as I can about Dunelms shocking attitude and will never set foot over their door again. I have a 2k budget for curtains which will now go somewhere else where customers are treated better and where blame for sub part products is not tried to palmed off on hardworking tradesmen . Would have been a no stars review if I had been able to post this without at least giving this tissue paper atleast a 1 star review”

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Posted 1 year ago

“Dorma at Dunelm if your paying £18.00 for 1 pillow case you have to assume the pillow going in is a high quailty one, so make the pillow case bigger!”

Dunelm 3 star review on 13th December 2023

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Posted 1 year ago

“I bought some roller blinds at Dunelm Darlington for a property we were renovating,unfortunately the renovation was delayed and by the time we came to fitting the blinds it was over 8 months from when we purchased and we had a problem with one of the blinds which was one of five for the same room,when we went back to the store and explained this to them they were very understanding and very helpful and let us return all five blinds and select different blinds,Ashley the supervisor was so helpful and the other staff we originally spoke to were also very helpful,customer service really is important and at the Darlington branch it is excellent,I’m a regular visitor to Dunelm and would recommend the Darlington store to anyone looking for homeware”

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Posted 1 year ago

“Easy to order and excellent goods.”

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Posted 1 year ago

“If you look at the reviews for all local Dunelm stores the Coventry airport retail park is the lowest rated store in the West Midlands Remit. The store is always empty. The way it’s laid out is poorly done and feels more like a jumble sale, and it’s cramped. The staff all look miserable and the customer service is dreadful. This seems to be the overall theme on this particular stores reviews. They all need customer service training, including the passive aggressive over promoted store Manager, who will do all she can to make your issue worse instead of trying to help. No wonder staff are so unhappy when they have a person like that leading them (leading is a strong word) . This store is a very poor representation of Dunelm which is a shame as their products are great, but every time we visit this store we don’t buy anything and leave feeling all happiness has been sucked out of our souls! I joke, but the customer hating management here is no joke!”

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Posted 1 year ago

“Click and collect item that doesn’t arrive comes my issue, trying to get a refund text time despite the fact that this is not my problem it’s between Dunelm and the courier so why am I made to wait and have to contact them several times despite the fact that they tell me, they would be in touch, poor, poor communication”

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Posted 1 year ago

“I took a quilt back but I didn’t have a receipt. As I was buying another, more expensive quilt, I didn’t think there’d be much of a problem. How wrong was I? I was made to stand like a naughty schoolboy whilst ‘the manager’ looked through the till rolls only to be told there’d been a ‘system error’ and that I’d have to come back another day (I’m in my 9th year of Parkinson’s). Customer Service told me to write to the manager of the Erdington Store, and ask him to complete the audit and then ring me up. I never heard from him or them again. I wrote to the CEO asking if he could involve himself. I didn’t hear back from him. A lousy organisation from top to bottom. I only hope that people will continue to shop on the internet and will eventually see no need for Dunelm.”

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Posted 1 year ago

“I am writing about the cafe in Romford Dunelm. It wasn’t even 1pm and yet the menu was very limited. We couldn’t get three of the items we wanted and there was absolutely no flexibility with the order. The queue was very long and it took 15 mins to reach the till where one girl was serving AND making all the drinks. I had chilli jacket potato. The meat had been “nuked” and was rock hard. The tea was so weak even despite leaving it to brew. We used to like this cafe but not again. It deserves zero stars not even one!”

Dunelm 1 star review on 4th November 2023

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Posted 1 year ago

“Poor quality rubbish that you would find on a market Overpriced for what it is, click and collect when they lose the item or the courier loses the item you’re inconvenienced trying to get your money back. You have to wait for God knows how long jokers never again.”

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Posted 1 year ago

Dunelm is rated 2.3 based on 1,095 reviews