Dunelm Reviews

Name: Dunelm
Rating: 2.25

2.3 Rating 1,107 Reviews

30 %

of reviewers recommend Dunelm

Company Reviews

Questions

Metrics

2.3

Based on 1,107 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	8 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Dunelm made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely time of the year to shop at Dunelm, all the Xmas stock on display, bought a beautiful lamp shade for sitting room, bedding & cushion, had tea & sandwich and feel this area could be enlarged, bit cramped overall good shop”

Helpful Report

Posted 7 years ago

“great store,helpful staff, such a great variety of item,s.come on leaps and bounds over the years.”

Helpful Report

Posted 7 years ago

“Two excellent divans next day delivery but they add charge of 20 pounds for delivery when they advertise free delivery.”

Helpful Report

Posted 7 years ago

“Always efficient and helpful in the shop and click and collect is great if you want to reserve things and no upfront charge”

Helpful Report

Posted 7 years ago

“Very beautiful duck egg bedding. I had to buy the pillow separate as unable to buy as a set which was a little dissapointing.”

Helpful Report

Posted 7 years ago

“Good choice of products and easy website to navigate. Quick delivery and good customer service. Only negative is curtains which are definitely cheaper elsewhere, but quality is excellent.”

Helpful Report

Posted 7 years ago

“I bought some cushions and curtains. They were lovely quality and reasonably priced. The staff were also very helpful and friendly.”

Helpful Report

Posted 7 years ago

“Lovely products and good service”

Helpful Report

Posted 7 years ago

“Excellent choice of home furnishings and great prices”

Helpful Report

Posted 7 years ago

“Great choice at reasonable prices. They have a great website and I will use this, if I am unable to get to the shop. Friendly helpful staff are always on hand”

Helpful Report

Posted 7 years ago

“Staff very professional. Excellent service”

Helpful Report

Posted 7 years ago

“Very happy left the store with everything I wanted”

Helpful Report

Posted 7 years ago

“We visited Nottingham dunelm and all staff that we approached was extremely helpful and friendly.”

Helpful Report

Posted 7 years ago

“Quick service, had exactly what i wanted.”

Helpful Report

Posted 7 years ago

“Good quality products,well laid out and fantastic range of household goods. Pleasant and helpful staff, a good experience at the checkout.”

Helpful Report

Posted 7 years ago

“Great service. Website was easy to navigate and order arrived in good time. No problems from start to finish.”

Helpful Report

Posted 7 years ago

“Quick to purchase the goods and what I wanted they had available”

Helpful Report

Posted 7 years ago

“Always friendly staff...always value for money...lots of choice...my "go to" for most things I want for the house...much more choice online though, especially cushions, not many to choose from at my Blackpool store sadly.”

Helpful Report

Posted 7 years ago

“great choice of products, staff very helpful, great looking store”

Helpful Report

Posted 7 years ago

“I bought my first xmas present from there a couple of weeks ago & it is so appropriate for the person I've bought it for I'm sure they'll love it.”

Helpful Report

Posted 7 years ago

Dunelm is rated 2.3 based on 1,107 reviews