Dunelm Reviews

Name: Dunelm
Rating: 2.25

2.3 Rating 1,107 Reviews

30 %

of reviewers recommend Dunelm

Company Reviews

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Metrics

2.3

Based on 1,107 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	8 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. Shop assistant supported find of a square PVC fabric suitable as a whiteboard wipe off surface in a classroom setting. Will be used for a maths board.”

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Posted 7 years ago

“Perfect helpful customer service”

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Posted 7 years ago

“wide choice, excellent quality and good prices. Delivery quick and goods packed very well”

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Posted 7 years ago

“They were very pleased to help nothing was to much trouble , it's a real change to come out of a shop feeling happy .”

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Posted 7 years ago

“Dunelm staff were very helpful in finding items to match my original choice.”

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Posted 7 years ago

“Purchased runner for kitchen and staff were very helpful in telling me of reduction on runner due to a flaw . Fits my kitchen very well and i am going back for sheets and pillow case”

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Posted 7 years ago

“Great selection of bedding and I was able to reserve online and collect from my local store at no charge.”

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Posted 7 years ago

“Very good selection of products and stylish too. Especially good are the Dorma range of items. The staff are always very helpful. Can't think of anything negative to say. Altogether a very enjoyable experience.”

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Posted 7 years ago

“Always have a huge selection of homewares, and lots of bargain items to choose from. We found some handy CD boxes on our last visit. Great value and quality. We visit regularly as there is always something new to see.”

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Posted 7 years ago

“website easy to use, product choice easy and postage reasonable”

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Posted 7 years ago

“dunelm went the extra mile to make sure I was happy as my parcel went missing they sent me another one for free I was astounded at their kindness and generosity.”

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Posted 7 years ago

“Very good store with everything for the home. Staff most helpful. Merchandise top quality at affordable prices. Go in for one item come out with 3ish. Irresistible.”

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Posted 7 years ago

“Excellent service and help and information from a lad named Michael, top notch xxx”

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Posted 7 years ago

“Sale bargains”

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Posted 7 years ago

“Staff at the Cardiff branch are always helpful - we shop there regularly (we visited the branch in Swansea a month or two ago and the attitude of the sales man in the rug department was nothing short of rude - never mind as we ended up buying from the Cardiff branch -a purchase of 149.00.”

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Posted 7 years ago

“First time shopped there- so many things but wanted cushions matching new furniture, had lots of choices”

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Posted 7 years ago

“Very nice stores Easy online ordering Good selection of goods Very good on prices”

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Posted 7 years ago

“All the staff were helpful and all the stock was available on the day i visited there shop”

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Posted 7 years ago

Dunelm is rated 2.3 based on 1,107 reviews