Dunelm Reviews

Name: Dunelm
Rating: 2.25

2.3 Rating 1,106 Reviews

30 %

of reviewers recommend Dunelm

Company Reviews

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Metrics

2.3

Based on 1,106 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	8 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased some curtain linings as a kit but the number of fixings supplied was insufficient. The enquiry process was opaque and whilst eventually I did get supplied with sufficient rings after making a second journey and some phone calls, the staff on the phone and in store seemed indifferent and did not see it as a problem or any inconvenience to me.”

Helpful Report

Posted 6 years ago

“Bought the new bedding called Laura 1 throw meduim size Kingsize quilts cover and and extra pillow slips (and its not cheap) ,Thought i would have a look to make sure that the smaller one fitted my bed and what a mess who ever machine it needs some glasses nothing was sewing properly I took it back , Staff were lovely about it they manage to get me one online that came a few days later and your never going to quess what was wrong with it Some of the throw had filling round the edges and nothing in the middle so that went back got my money back , II have just finnished decorating my room and gave the quilt cover a quick wash , put them on the line to dry and all I could see was uneven covers both of them if I put them on my bed my duvet cover would be all lumps and bumps . I was in tears , Will Dunelm at Kettering answer the telephone no sorry all our lines a busy at the moment I have 2 get 2 buses and and a long walk to the shop”

Helpful Report

Posted 6 years ago

“Brought 2 pairs of curtains very poorly made not the same length finish on the corners very untidy don't hang very well poor quality for expensive curtains”

Helpful Report

Posted 7 years ago

“Retail Assistant insisted she give me a credit voucher despite having a receipt for a gift purchased for Christmas. It was a day over and the weather had been bad, having snowed heavily and my closest branch is 20 miles away from where I live. Despite there being a notice at the till stating it was possible for a refund beyond the usual 28 days, I was told the notice shouldn't be there and issued me with said credit note. I requested to speak to the Manager who came and without any hesitation told the assistant to give me a cash refund so all was put right satisfactorily in the end but it took some getting there.”

Helpful Report

Posted 7 years ago

“Poor quality and terrible customer service when you call them up, not interested in resolving issues”

Helpful Report

Posted 7 years ago

Dunelm is rated 2.3 based on 1,106 reviews