Dunelm Reviews

Name: Dunelm
Rating: 2.25

2.3 Rating 1,106 Reviews

30 %

of reviewers recommend Dunelm

Company Reviews

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Metrics

2.3

Based on 1,106 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	8 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not happy as such but here's the circumstances. Went into the Cambridge Retail Park branch on Tuesday, I asked a lady on fabrics if Dunelm had any all-season duvets and was told no we don't have anything like that in stock. I went home checked the Internet and found that there were Fogarty all-season in stock. I rung the store at 17.10 and was told all staff busy, I tried till 17.40 then rung head office. Menu message too faint to hear. Tried another number and finally spoke to Lorraine who did confirm Cambridge had the duvets in stock. Wednesday I went in, spoke to Tracey a very very helpful lady who couldn't be more helpful if she tried. She confirmed on computer that they had many in stock, she then started to look round the store, we finally found them. She was helpful, friendly, polite and professional an asset to Dunelm. I purchased a Fogarty Kingsize all-season duvet at £40. The three stars represent the bad customer service and phones unanswered. 5* for Lorraine and 6* for Tracey if it were possible.”

Helpful Report

Posted 6 years ago

“I like so many have spent years using bump feed strimmer heads with all the petty annoyances that go with them. When my last head broke after 2 years use I looked to try an alternative type and decided on the Bessertrim Decimator, largely because of the wired decimator cutters. Do not waste your money! The decimator cutters do not last anywhere near as long as you might expect. The ends of the braided wire curl into a ball and become far less effective and they are ridiculously expensive. The nylon cutters are fine until you realise that the moment you start strimming they become shorter and shorter so much of the time the area of cut is reduced. Stopping to change cutters that are worn down by half is a necessity and unlike a bump feed you have to stop cutting to do it. All in all, it needs more thought and the decimator cutters need to come down in price significantly, or improve in quality/longevity in use.”

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Posted 6 years ago

“I was happy to leave the store as the check-out system is long and in no way in keeping with a well-known store like”

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Posted 7 years ago

“good quality, look good but I should have checked size as I thought they would be square.”

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Posted 7 years ago

“Didn't let me make selection in mobile view. Had to purchase using desktop version”

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Posted 7 years ago

“We bought a mirror, pillows and duvet which were lovely quality for the price. However we purchased a pair of curtains in store and attempted to buy a second set online. The order went through and a couple days later received an email to say there had been a mistake and they were not available. Had to make a an hours journey to return the original set to the store sine we now could not have matching curtains in our room”

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Posted 7 years ago

“Lots of variety to choose from.”

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Posted 7 years ago

Dunelm is rated 2.3 based on 1,106 reviews