Dunelm Reviews

“ They blamed the delivery company but offered me a good will refund for the delay. ”

“ Spent hours and stress dealing with this and they are just saying 'the evidence we have says the sofa was delivered' which is ludicrous so they HAVE STOLEN OUR MONEY and not giving us the sofa or refund!!!! Absolutely fuming and so stressed out, they have said we have to now sue them!!!! DO NOT SHOP HERE. ”

“ I have now cancelled my order after being asked if there was no way I could use the table which was sent! I am stuck with it until Monday when it will be collected and only then will they process my refund!! On all occasions there has been no rush to rectify the situation, no follow up and I have had to chase myself unless a manager has been requested. ”

“ Dunelm took my order and money. their order, customers services,and delivery service is an absolute shambles i wasted two Friday's awaiting Bed and base . Meantime Dunelm has known flaws in the system that enables Dunelm to earn interest by taking my money on goods when the order quote, " would never feed through from store". Does Disappointed customers spending power is subsequently reduced while waiting 3_5 days for a refund Never Again Avoide ”

“ it is problematic to get a refund so whi!e their earn untold interest from disappointed customers who pay up front . ”

“ T department telling me when the payment will be refunded. ”

“ I contacted Dunhelm customer services who after doing some searching told me my order had been suspended?!!! The money had been taken out of my account so why? I did get that order refunded and went to the store to purchase my curtains. ”

“ Made to measure curtains faulty. Refused refund. Complained on another site about appalling customer service at Lincoln store. Only response to ask which store, clearly didn't read the review and received standard reply with no resolution ”

“ Name: ( Sabeya ) which she has no say or POWER to do anything or say in matters lol said ok but pay £10 more as its gone up now! I stated its broken and damaged it’s not my fault why should I pay extra for now? - im not asking for a refund or exchange with something different it’s like for like exchange - worked in retail for 10yrs never heard of this as it’s a simple return exchange for same product she was really rude and didn’t want to listen so then had to bring out the so called assistant manager…. ”

“ Ordered item via Topcashback. Tracked fine, but was declined. No explanation given for cancellation so raised a claim. Declined again as apparently item was not collected or it was refunded! How can they not know? Followed up on twitter to be told item is still showing as not collected and that they can't change it and therefore cannot help. Ridiculous excuse. Avoid. ”