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Dunelm Reviews

2.3 Rating 1,088 Reviews
C
Happiness Grade
C

Customer Service - Average

62.94%
Industry Average
Thank you, I have just received delivery of my furniture, the delivery men couldn’t have been more helpful Excellent service from store to door. I will certainly shop at Dunelm again and recommend you to all my friends
posted 6 years ago - Mrs S .
Ordered a new mattress Sunday 25th November paid for it and delivery costs was told I would receive an e main within 10 mins of placing order with my receipt of purchase obviously that's just to get you out of the store no e mail no receipt of purchase and trying to get through to Dunelm Paisley on the phone is practically impossible we were told delivery 3-5 days well today Sunday 2nd December still no email still no delivery date SHOCKING CUSTOMER SERVICE I am posting this on Facebook for everyone to share to warm customers of this company
posted 6 years ago - Anonymous
Dunelm staff have been badly let down by their order process ing system and their delivery service and customer service.
posted 6 years ago - Anonymous
Good service, fast delivery, good prices
posted 6 years ago - Rachel Schiller
His name was Dominic, hope I have spelt that right as he needs recognition for his brilliant customer service.
posted 6 years ago - Christine Jackson
Had a problem with lost bed parts ( due to a house move!). Had some problems actually getting through to customer services. However once I was able to talk to someone the problem was solved quickly and efficiently
posted 6 years ago - Hilart
Customer service was 100% . Could not have done enough to help to find what we were looking for . We were very happy as what we wanted was in stock and had 20% off . Thank you Dunelm
posted 6 years ago - Robert Cammerer
Ordered 4 items at 9.30pm. Paid £5.95 for next day delivery. My order was delivered around 12 noon next day. Excellent service and very happy with the items I purchased.
posted 6 years ago - Wendy
Good selection of curtains that we were look for, also do an alteration service if you require it. Plenty of staff on shop for to as anything you required.
posted 6 years ago - Joan Hurst
Very good product. Good customer service. Return of goods easy . I bought cushions in wrong colour and took them back to shop.
posted 6 years ago - ANN WALDRON