ECCO Shoes Reviews

Name: ECCO Shoes
Rating: 1.86

1.9 Rating 219 Reviews

20 %

of reviewers recommend ECCO Shoes

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Metrics

1.9

Based on 219 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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ECCO Shoes 1 star review on 13th January 2025

ECCO Shoes 1 star review on 18th October 2024

Anonymous

Anonymous // 01/01/2019

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“I have purchased 5 pairs of Ecco shoes in the last 6 years, two of them needed replacement due to stitching. On the last pair the soles split after 4-5 months and my feet got wet walking on wet ground. Ecco costumer service rep was quite arrogant to deal with but they acknowledged the defect and informed me that I will be receiving via email a redeemable claim code. Two weeks have gone by and I haven’t received anything and somehow have doubts that I will. The shoes are comfortable but of poor quality and I will not be buying them again.”

Helpful Report

Posted 2 days ago

“I bought a pair online, it turned out to be the wrong size. I contacted Ecco via email to merely exchange the shoes for a larger size, their reply was that Ecco shoes can not be exchanged even though I stated that they have never been worn and that the shoes are still in the original box with the invoice. Unfortunately, they only allow 30 days for the exchange which I wasn't aware of their policy. I believe their corporate policy needs to be changed. Needless to say, I will never consider buying another Ecco pair. There are plenty of other alternatives on the market.”

Helpful Report

Posted 6 days ago

“Have been wearing Ecco boots for 20 years, always the same size. The local shoe store stopped carrying them a few years back, so this time, when the sole of one of the old boots finally gave out, I ordered the same size I've always worn. These shoes are a full size larger. "Online return" is the only option. No one is available to answer questions by phone. The order numbers do not work in the online return form. Someone answered my email today, clarifying that the "online return" is the only way they roll, so I'm giving them to the thrift store. The box the shoes were delivered in had a deep gash in it, but it didn't hit the shoes in the second box. I will never buy Eccos again. Too bad.”

Helpful Report

Posted 6 days ago

“I returned a purse thru Fed Ex and the tracking number shows M Meshew received it on 12/20/24 but I still have not received a credit even though I paid for shipping. Not sure what is wrong with this company. Their store at the Mall of America closed so with that and the terrible reviews, you’d think they would improve.”

Helpful Report

Posted 1 week ago

“My second pair of Ecco shoes with totally disintegrated soles. Didn’t realise Ecco shoes/sandals have a built in disintegrated soles prior to the uppers wearing out. So much for a $200-$300 footwear. Won’t catch me buying another. Was initially recommended by my podiatrist but will tell him never to recommend again.”

Helpful Report

Posted 1 week ago

“I will NEVER buy another pair of ECCO. Decent shoes, terrible company run by buffoons. 30 day return policy around the holidays. Buy a Christmas gift on 11/23 and then can't return the day after Christmas... crazy. Oh, and ECCO, how about you make your shoe sizing, I don't know, even remotely similar to EVERY OTHER BRAND?? A full size smaller than normal and still huge. Bye bye from this ex customer and bye bye to ECCO on the path they're one.”

Helpful Report

Posted 2 weeks ago

“Awful customer service. They are condescending when you seek help. My shoes were huge when they arrived. Far bigger than other shoe brands. I had to pay to send them back which I did with Canada Post. It cost $25. A few days later they went on strike I asked if I could wait until the strike was over to return them. I was told I had to send them back within 30 days. It made no difference to them concerning the strike. UPS charged $35. So my $180 shoes will cost $60 to send back. When I sent emails each response showed no attempt to help. This is a usual situation that I have no control over nor do they. They could have waited until the strike was over for me to return the shoes but refused to do so. The final reply was condescending in tone. Disappointing.”

Helpful Report

Posted 1 month ago

“I ordered a new pair of shoes online and I got a pair of used old shoes and also charged my visa card two times for a pair of used old shoes. The image bowser er not working so I could not upload images.”

Helpful Report

Posted 1 month ago

“I have a problem receiving my order from ecco uae .... I tried to call ecco but they asked me to contact the courier, which is very difficult to contact. Till now I didnt recieve the item!!”

Helpful Report

Posted 2 months ago

“I have worn Ecco shoes for decades. I used to wear nothing but their casual business and dressy shoes. But due to extreme foot issues, side bunion joint, and hammer toe, the only shoe that I can wear now are the ECCO Soft 7, the street lites, & hybrid. The toe box is perfect, width is perfect, and the soles are perfect. My foot doctor liked my eccos also.”

Helpful Report

Posted 2 months ago

“Sadly after over 15 years of loyalty to buying Ecco. I strongly recommend staying away. Not sure if they have new ownership. Service is terrible. Non responsive. Can’t reach them. Paid for shipping when I shouldn’t have needed to. This is no longer the company it was. Stay away. If you don’t heed my recommendation you will have only yourself to blame for a bad product and even worse buying experience.”

Helpful Report

Posted 2 months ago

“The shoes are great but the return policy is a rip. I have 6 pair of Eccos all size 10-10 and ordered another pair the same size. Been wearing this Ecco size for 20 yrs. The right shoe of the new pair is to small. My toes jamb the front of the shoe. $10 to return and must order again with no assurance the new shoe will fit. Merry-go-round!”

Helpful Report

Posted 2 months ago

“I have had 4 pairs of Ecco shoes - all sneakers with laces - and loved them so much. I recently purchased the blue ones and I can tell you they are so cheaply made - and do not have the comfort my others had. I was so excited to find the blue colored ones and now so disappointed. I am requesting them to replaced with a different pair/color. I hope to hear from your customer service - or it will be the last product I ever purchase from Ecco Company.”

Helpful Report

Posted 2 months ago

“I have tried for the past 2 months to replace my shoes. I received a code to buy shoes but it will not process the payment difference. I’ve tried several different debit cards, credit cards and PayPal, vemo. After email tag with the warranty department telling me to try a different card and PayPal and debit card. I have asked for my shoes back. I will not do business with them nor will I recommend any one to to business with them.”

Helpful Report

Posted 2 months ago

“BEWARE. Had several pairs of shoes that disintegrated and ECCO will not replace them because the currently published one year warranty is over. The shows are lightly worn, but the soles are melting and falling apart. This is a recurring problem recorded on the WEB. I am actually wondering if the materials that are decomposing are hazardous. So wrong that they are irresponsible and not standing behind their obvious fault in this matter. DONT BUY. TRY OTHER OPTIONS.”

Helpful Report

Posted 2 months ago

“Junk! I have had 2 pairs of shoes, and now, one pair of ankle boots that have had the soles pull away from the rest of the shoe. This is not from heavy use. For some reason, after setting in my closet for extended periods of time, the soles separate from the shoe. There is something wrong with the materials they use. Look at the photo. Note that there is little wear on the soles.”

Helpful Report

Posted 2 months ago

“Terrible warranty, bs customer service. Bought the C4 biom boa last fall on sale. Spring came and less than two months the sole was falling off. Sent them in for warranty (5 weeks it says) which is ridiculous. About 8 weeks later I reached out and they said they can't find them so nothing was accomplished in two months. Then I got the voucher like others said, but found out it was only on their sight and they didn't even give me enough to cover my shoe cost, they said they prorate they warranty based on purchase date. WOW, so less that 2 months golfing and I have to pay to replace the shoe,pathetic. This was my first pair of eccos and will be my last. Don't buy their products or hope you're the lucky one who doesn't have to deal with warranty situation.”

Helpful Report

Posted 3 months ago

“Mohammadali served me in the Oxford Circus store and he couldn't have been more helpful. To get the right size he had to order my shoes from another store and they were there in 30 minutes. He also sold me some inserts and socks and overall I was very impressed with him and his excellent customer service. A very nice young man, who represented his company extremely well.”

Helpful Report

Posted 4 months ago

“I have 7 pairs of ECCO shoes, happy with all. Today I went to Oxford Circus store in London. I was impressed how friendly and helpful team was. I was served by Mohammedali, Jasmine and Caroline. All were amazing. Thank you. I was satisfied with my shopping.”

Helpful Report

Posted 4 months ago

“I returned a pair of clogs and took weeks to get refund . Customer service is terrible. They don’t have free return shipping. Clogs were 70.00 cost me 23.00 to ship then when I finally got my refund they deducted another 10 bucks for surcharge? Have no idea why. Cost me 33.00”

Helpful Report

Posted 4 months ago

ECCO Shoes is rated 1.9 based on 219 reviews