ECCO Shoes Reviews

Name: ECCO Shoes
Rating: 1.86

1.9 Rating 219 Reviews

20 %

of reviewers recommend ECCO Shoes

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Metrics

1.9

Based on 219 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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ECCO Shoes 1 star review on 13th January 2025

ECCO Shoes 1 star review on 18th October 2024

Anonymous

Anonymous // 01/01/2019

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“It is sad to see what has happened to ECCO Shoes. The quality is non existent. The customer service is even worse as I have had ZERO response from them. I am recovering from cancer and walking is essential to my health. I have a pair ecco track 25 that literally had the sidewalls fail. It is nothing more than a thin wall of foam rubber. The tops and soles look brand new but the sides have completely come apart. NO response from ECCO! Never again will I buy or recommend like I have many times in the past!”

ECCO Shoes 1 star review on 29th July 2021

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Posted 3 years ago

“Ecco shoes are absolutely the most comfortable and best supporting shoes that I have ever owned and walked in. I have tried many of the best comfort shoes and have been satisfied with some, but until I tried Ecco I had never found one that I couldn't buy enough of them. Love my Yucon. I have narrow feet and it is difficult to find shoes that are not too wide for me. Also, hard to find good shoes with arch and/or ankle support nowadays. Quality has become less common in a world of the cheap and disposable. America made was usually of reliable quality, but more difficult to find now. So gladly I recommend this brand od shoe to those who actually knew and expected quality for their money. Only down side would be that for a lot of us we consider the price expensive.”

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Posted 3 years ago

“Ecco offered a 20 percent reduction on my next pair of shoes. I will never buy another pair of Ecco shoes again. The sole if these sandals literally disintegrated this weekend. The shoes have had little wear. On checking online it appears that they have had this problem for years all over the world but have not taken steps the fix it.”

ECCO Shoes 1 star review on 12th July 2021

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Posted 3 years ago

“Bought the goretex hiking boots for £190 in Nottingham. Really loved them - until it rained. I have worn them twice in wet conditions now and they leaked both times. Not good for walking boots - especially at this price. Shall avoid Ecco in future.”

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Posted 3 years ago

“I hadn't worn my shoes for over a year (courtesy of COVID) and then when I put them and began walking the soles began to break apart and created a huge sticky black mess. So I took photos of the shoes and threw the shoes out. When I called the company to arrange a replacement, they were well aware of the problem (they called it hydrolysis, almost proudly), but were unwilling to make any concessions towards a replacement or discount for the purchase of a new shoe with the photos alone. They insisted on receiving the shoes. This is by far the worst customer service that I have encountered ever.”

ECCO Shoes 1 star review on 14th June 2021

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Posted 3 years ago

“I latterly walked out of my shoes with my Ecco Timberland shoes. I turned around and the sole of my shoes was all over the floor in some tar like mess. I will never buy another pair of Ecco shoes and will tell everyone I know buyer beware. The problem is Ecco will not do anything for its poor quality.”

ECCO Shoes 1 star review on 27th May 2021

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Posted 3 years ago

“Terrible quality.. for goodness sake at least have some respect and make good quality footwear..two of my pairs are terrible quality , terrible unwearable workmanship”

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Posted 3 years ago

“The shoes were different sizes and customer support was non existent. I may as well throw them in the garbage. I won’t ever buy from them again and you shouldn’t either.”

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Posted 3 years ago

“This was my third and last pair of Ecco shoes. These were all purchased in HK. With all three pairs, the soles disintegrated. They’re comfortable but this is a serious defect. The uppers are in great condition and the soles are worn. I’d say the composite they used to make the soles is bad. I’m done with ECCO.”

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Posted 3 years ago

“I bought a pair of sandals... 10 days later the Velcro started to come off. I bought them from a store while traveling and they don’t have that store in my state. I Contacted customer service and they told me that if I didn’t take them back to where I purchased them and they were not purchased from their website there was nothing they could do. I paid $146. For these shoes!!! I will never purchase from them again. I recommend Taos shoes this company stands behind Their products and is very easy to work with. Avoid this company”

ECCO Shoes 1 star review on 18th May 2021

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Posted 3 years ago

“i placed an online order but after 2 weeks not been delivered .emailed but no reply. then i called customer service they don't want to take any responsibility. only they said when its delivered then you can return it for refund. very bad customer service. Avoid”

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Posted 3 years ago

“Have bought 3 pairs of ECCO shoes over the years. Love the styling but the material used for the soles is CLEARLY defective. After 2-3 years the soles on every pair have disintegrated, literally coming apart in chunks. I have never experienced that in any other brand. I googled it and it is a common problem with ECCO shoes which is ridiculous, especially considering these are not cheap shoes. See photos of my last and final pair of ECCOs. Notice the upper leather in perfect condition. Rarely worn. But the soles falling apart! This happened to EVERY pair.”

ECCO Shoes 1 star review on 6th May 2021

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Posted 3 years ago

“Mid-sole on my Ecco hiking boots gave up. Had them for years. I returned them and Ecco send me a coupon that covered a replacement pair. I have had several pairs of casual/dress shoes from Ecco and everything is so much more comfortable than the competition, it is unbelievable. Great shoes, polite employees.”

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Posted 3 years ago

“I bought it online and I did test with it around home. It seem it's comfortable to wear it. Until I went to hiking and feel started hurting and I exchanged the shoes so I can finish with the hiking. I do not recommended this shoes. What more I talked with one of their customer service and they are not friendly to accept my return. Their customer service isn't helpful at all and they are just mean and do not want to help.”

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Posted 3 years ago

“My first Ecco shoes. It’s a loafer with suade in brown. I’ve worn it daily for over two years, because they’re comfortable. I’m 85 years old, and my wife and I go for walks almost daily for at least 15 minutes plus for daily routine. I use an eraser and brush almost daily, and they still look new. I worked for Florsheim Shoe Company for over seven years, and know when shoes fit well. Ecco makes good shoes.”

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Posted 3 years ago

“Wow, I’m really upset with This company! I really love the shoes. But i always have issues buying shoes online and when My card doesn’t match my billing address I still get charge! It is so annoying calling customer service to refund my money! Today I called costumer service and Didn’t even care about my issue! Im very disappointed. Not even a discount would give me to buy the pair! I hope they fix that extra charging just because there was an error with the order. Once you tried over and over more transactions are made until your bank account gets overdraft! Thank you Ecco”

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Posted 3 years ago

“After years of convincing my wife that my Ecco's were worth the money, she finally ordered a pair. When they got here they were 2 sizes too small. They never gave her free shipping back. So we lost 40.00 and no shoes. Watch your back.”

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Posted 3 years ago

“I heard these shoes were great so I was excited to order a pair. They didn't fit. It was my mistake for not checking the return policy before ordering. They say you can return shoes for free in a store. None of the certified Ecco sellers in Utah do returns. So my only option was to pay for shipping to return the shoes. $25 shipping was the cheapest option. Probably never buying these shoes again.”

ECCO Shoes 2 star review on 11th March 2021

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Posted 3 years ago

“I am a handicapped person in a wheelchair most of the time with broken feet and bad kneecaps. Tadd insult to injury, add plantar fascitist to both feet and diabetes in the mix and I never have a good day. I was desperate for foot relief and went to many stores, none of which were able to help me. 99% of them were do it yourself. Very bad for me. I found an ECCO store in Wesley Chapel, FL and we decided to go in. Niko helped me every step of the way. He was friendly, knowledgeable and kind. In the end, I found the perfect sneaker (Hi-Top) with his help. He even helped me with special inserts to make them more comfortable. I cannot say enough good things about the store, its excellent products (and stylish, too), and of course, Niko's help. I bought the sneakers and they were even on sale. A bargain at any price, IMHO. I HIGHLY advise ECCO shoes and make sure to ask for Niko if you go to their shop in Wesley Chapel, FL.”

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Posted 3 years ago

“First pair - sole split after 6 months Second replacement pair stitching around box toe gave out before 1 year. They stitched them back up, but it has only lasted three weeks. Poor quality for very expensive shoes.”

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Posted 3 years ago

ECCO Shoes is rated 1.9 based on 219 reviews