ECCO Shoes Reviews

Name: ECCO Shoes
Rating: 1.87

1.9 Rating 213 Reviews

20 %

of reviewers recommend ECCO Shoes

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Metrics

1.9

Based on 213 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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ECCO Shoes 1 star review on 18th October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not a very honest company. Bought a pair of shoes on Dec 23rd, however, the company charged on my master card Dec 19th.”

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Posted 1 year ago

“Ecco shoes are garbage!! I bought four pair about 6 years ago. I didn't wear them often. I kept them in the original boxes on my closet shelf. The shoes a NO GOOD ANYMORE. The soles became gummy and fall apart when I wear them. I had to throw four pairs of shoes out and they were like new. I was so embarrassing to go out with the shoes on only to have the soles stick to everything and fall apart at important events. Ecco only has a one year warranty. DO NOT BUY ECCO SHOES UNLESS YOU PLAN ON WEARING THEM ALL THE TIME, AND WEARING THEM OUT IN A YEAR OR TWO. THE SOLES BECOME GUMMY AND DISINTEGRATE IN A COUPLE OF YEARS. I HAVE NEVER HAD THIS HAPPEN WITH ANY OTHER SHOE.”

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Posted 1 year ago

“Paid over $600.00 for two pair of their Gortex hiking boots and the soles completely disintegrated leaving me with only the worthless leather uppers, making me so happy. YOU BETCHA!!!!”

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Posted 1 year ago

“I bought two pairs of shoes from ECCO online, one is not comfortable at all and the other one is yellow but not as beautiful as it is shown in the advertisement, it is more grayish than yellowish. I am sorry that I experience bad quality recently:(”

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Posted 1 year ago

“Like the shoes but hate being woken up at 6am fron them texting me to say the shoe has been dispatched by post!”

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Posted 2 years ago

“Still crumbling shoesoles and abysmal follow-up I had a pair of Ecco shoes some years ago where the soles crumbled the third time wearing them. Bad experience at the time but at least the store was helpful. Fast forward to recently, where I took a chance with Ecco shoes as they claimed that the problem with crumbling soles that they blamed on rare "hydrolysis" was solved. Mistake. The soles started disintegrating after about 15 days of use over multiple months. Shoes were stored in a dry and well ventilated place, so this is not about some freak hydrolysis. This is defective material and design. This time around, the online service was slow and the response was a runaround about helping the "customer" contact the store. No ownership of the problem by the manufacturer, no goodwill, no responsiveness. Lesson learned: Ecco is an untrustworthy company that keeps cheating on quality and service.”

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Posted 2 years ago

“I can't believe that more people are not reviewing the deterioration of the heel. Little wear on these shoes but both heels turned gummy, almost overnight. Shoe repair shops will not work on them and have to send them off for repair at almost new expense. Bad product.”

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Posted 2 years ago

“Very but customer service , I was a long time customer of Ecco shoes, I bought every 3 years a 200 hundred dollars boots 🥾 besides all my shoes was Ecco, but the last boots it was very uncomfortable I send it to them and ask for a credit to buy another Ecco boots and they said that the boot was okay it no was okay because im the one wearing the boots and it something wrong with the boots, but they don’t care to lose a customer”

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Posted 2 years ago

“Dont use this company as they have not Black Listed Russia. Placed my order confirmed SO-005135539 recieved email 3 days later telling me that good were not in stock, why take internet order if good not available? Also undersatnd that this company have not black listed Russia so actually please shoes did not arrive”

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Posted 2 years ago

“ECCO's used to be my "go to" shoes before they became popular. The last two pairs haven't had the same comfort and feel. I was willing to accept that I may have chosen poorly for my fit. Yesterday, I took out a pair I don't wear often to attend a formal event. The edge around the upper leather had come completely undone. The fact that it was on both shoes tells me it's a quality issue.”

ECCO Shoes 1 star review on 25th September 2022

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Posted 2 years ago

“When my online order disappeared....I was waiting up to 2-3 weeks for each email response. I was waiting 2 months for the shoes that I purchased for my baby and in the end the Ecco Team confirmed the Courier has damaged the shoes and re-shipping is not possible. This is ridiculous team of ignorants, who know very well how to ignore the Customers, and it has nothing to do with a Customer Service!!!!!!!!!!! I could send you an Owl with a letter attached to it's leg, and it would be still the same response!!! Means Nothing!!!! Nothing!!!! A well trained Cheempansee would be able to set some cool procedures for that Company that surely the Current management!!!!! There is no right on the market with tjat kind of treatment! Will copy and paste my opinion in every possible online survey. Thank you for looking after me! Looks like they love the company they work for!”

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Posted 2 years ago

“I bought ECCO STREET LITE M. Wearing them one hour outside the house and had to come back from work to change. Such sore blistered never had in my life! I cant step on one foot and had to take painkiller. Very bad experience!”

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Posted 2 years ago

“I have been wearing ECCO Gore Tex walking shoes for many many years (now on my 5th pair). The shoes had been very comfortable and a pleasure to wear, but I and am sad to report that the styling and quality of the shoes has been declining with each purchase. My most recent purchase ("dyneema" with GoreTex surround) is very disappointing. This shoe has no "tongue", making it impossible to put on the shoe unless you have access to a shoe horn. Even with a shoe horn, ECCO's new tongue-less shoes are a struggle to put on: the logic of not having a mobile tongue in the shoe eludes me. The ECCO quality control has declined: after just a couple months of wear the shoe laces have torn through the relatively flimsy fabric supporting them, so that the shoe (once I struggle to put it on) cannot be properly tied. I will no longer recommend ECCO as my "go to" shoe brand.”

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Posted 2 years ago

“Ecco по-прежнему работает в России. Неизвестно, хорошо это или плохо. Качество товара в России стало ужасным. 30 июля 2022 купила в России, Ecco is still operating in Russia. It is not known whether this is good or bad. The quality of the goods in Russia has become terrible. On July 30, 2022, I bought 2 pairs of shoes in Russia, St. Petersburg, Pulkovskoe highway store house 25. One couple's right shoe creaked when trying on at home. Ekko believes that the production technology is not broken. Why, with the right unified technology, does one shoe creak, the second does not creak? Can they both squeak? Or should they both not creak? Is this how you punish Russians?”

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Posted 2 years ago

“Soles disintegrated and they offer me a 15% discount for a new pair but never applied it to the order”

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Posted 2 years ago

“Have been an Ecco fan for many years. Love the comfort and quality and still wearing all the leather shoes I purchased. Sales assistant Temple provided great service yesterday at the Warringah Mall store Brookvale Sydney Australia.”

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Posted 2 years ago

“Used my H4 Boa golf shoes twice, they now look a year old and leaking giving me wet feet. Customer service dont want to know, they tell you to go to the shop you purchased who say its wear.”

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Posted 2 years ago

“Ecco shoes are very comfortable. Otherwise, I would have stopped wearing them years ago. HOWEVER, the soles are defective. I wore Ecco dress shoes for 20+ years. I was in court, on the road and with clients a lot. The neoprene soles are comfy but, at some point, the sole will begin disintegrating and falling off. At which point the shoes are worthless. Ecco replaced quote a few pairs, but the problem persisted. Sandals and tennis shoes? The adhesive binding the sole to the upper portion of the sandal/tennis shoe detaches, flops about and then falls off. Ecco has replaced LOTS of shoes for me. Finally, I got into the habit of keeping a couple pair of shoes in my trunk, since I expected a sole to fall apart during use....which inevitably occurred. I never travel with them. Nowadays, as they fall apart, I throw them away. My Ecco shoe inventory will all end up in the trash as they fall apart. Very sad since they're the most comfortable shoes I've ever owned. That, to me, was initially worth the aggravation.”

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Posted 2 years ago

“PLEASE DO NOT BUY ECCO SHOES! THEY CHARGE TOP DOLLARS BUT USE VERY CHEAP LEATHER AND CUSTOMER SERVICE IS VERY POOR! AFTER 3 ROUNDS OF GOLF AND 1 DAY OF OCCASIONAL RAIN HAS MADE MY ECCO GOLF SHOES LIKE THIS!”

ECCO Shoes 1 star review on 2nd June 2022

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Posted 2 years ago

“yesterday i bought chunky yellow sandal from a store in istanbul (ozdelik mall) today i just used damp napkin to remove dirt , collor ruined as if it was water color !! some spot became yellow , some parts became green !!! you can see this in photos that I uploaded.. (also I paid 1749 TL (117 USD) for this and they denied to give me tax free form , so I coudnt even get tax refund in istanbul airport)”

ECCO Shoes 1 star review on 30th May 2022

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Posted 2 years ago

ECCO Shoes is rated 1.9 based on 213 reviews